The Veterinary Culture Lab

Flourish Veterinary Consulting
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The Veterinary Culture Lab is your science-backed, real-world blueprint for culture renovation in veterinary medicine. Hosted by Andi and Josh, Positive Change Agents from Flourish Veterinary Consulting, each episode blends research on wellbeing and workplace culture with humor, heart, and actionable strategies. Expect practical tips you can apply right away - so thriving becomes the norm, not the myth. 

  1. 1d ago

    027: Mistakes Matter: What Great Veterinary Teams Do Next

    In this episode of The Veterinary Culture Lab, Andi and Josh explore one of the most inevitable—and emotionally charged—parts of veterinary medicine: mistakes. Grounded in research on error management culture, psychological capital, job satisfaction, and wellbeing, this conversation examines why the way a team responds to mistakes may be just as important as the mistakes themselves. Rather than asking how to eliminate every error, the research encourages a different question: What kind of culture do we create when mistakes happen? Through personal stories, practical leadership strategies, and evidence-based discussion, Andi and Josh explore how our responses to mistakes shape trust, learning, resilience, and the willingness to speak up in the future. You'll hear: What the research reveals about error management culture and its relationship to wellbeingWhy mistakes are powerful cultural moments that shape trust, learning, and psychological safetyThe difference between an error prevention culture and an error management culturePractical strategies to replace blame with curiosity, learning, and accountabilityHow leaders and team members can create environments where people recover, grow, and continue contributing after mistakesWhether you lead a veterinary team or simply want to help create a healthier workplace, this episode offers a hopeful, science-backed perspective on turning inevitable mistakes into opportunities for stronger cultures, better learning, and more resilient teams. Resource Links Episode Article: Title Embracing Errors at Work – How Error Management Culture, Psychological Capital, and Job Satisfaction Relate to Individual Well-Being:  Authors: Birgit Stephan, Matthias F. C. Hudecek, Dieter Frey, Eva Lermer DOI: https://doi.org/10.1007/s41042-025-00265-7 Flourish Academy - Certificate in Positive Veterinary Leadership Florida Man This Week - Bank Mistake Reef Retreat  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps:  00:00 Mistakes Shape Culture 08:42 Lessons From Leadership 16:16 Culture Gets Smarter or Scarier 17:16 Paper and Key Concepts 21:01 Study Design and Findings 24:32 Coddling vs Correction 26:17 Why Leaders Struggle 35:33 Curiosity Not Blame 40:33 Recovery Pathway After Errors 43:27 Choose What Teams Learn 43:57 Florida Man  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  2. Aug 11

    026: Passion Isn't the Problem: Building Sustainable Equine Careers

    In this episode of The Veterinary Culture Lab, Andi and Josh explore what happens when a lifelong passion becomes a profession—and why loving horses alone is not enough to sustain a career in equine medicine. Grounded in recent international research on employee engagement and work satisfaction in equine veterinary professionals, this conversation examines the workplace factors that help passionate people remain engaged, fulfilled, and committed to the profession. The study identifies four key drivers of engagement: pride and purpose, company culture and leadership, working conditions and compensation, and team culture and learning opportunities. From stories about growing up as "horse kids" to conversations about identity, autonomy, mentorship, and meaningful work, Andi and Josh explore why equine medicine is both uniquely rewarding and uniquely vulnerable to sustainability challenges. Together, they unpack practical culture renovation strategies that help leaders create workplaces where passionate professionals can continue doing the work they love—without losing themselves in the process. You will hear: Why equine veterinary professionals often identify as "horse kids" long before becoming veterinary professionalsWhat new international research reveals about engagement and work satisfaction in equine medicineThe four workplace factors that most strongly influence sustainable equine careersWhy autonomy, mentorship, and learning opportunities matter more than many leaders realizeHow aligning personal values with organizational values can strengthen engagementPractical culture renovation ideas that support meaningful, sustainable careers for the entire veterinary teamThis episode is an invitation to rethink sustainability—not as asking passionate people to care less, but as intentionally creating cultures that allow them to keep caring for the work, their patients, and their own horses for years to come. Resource Links:  Episode Article Title: Engage and Enjoy: Investigating Predictors of Employee Engagement and Work Satisfaction in Equine Veterinary Professionals  Authors: Yteke Elte, Kate Acton, Jessica Martin, Mirjam Nielen, René van Weeren, & Inga Wolframm  DOI:10.3389/fvets.2023.1036388  The Flourish Academy Salt Creek VH - Daycare Solution AVMA article  TVCL Episode 18 - Work ethic isn't dead Florida Woman This Week - Horse DUI  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 00:00 Welcome and weather 06:02 Horse People Identity 11:53 Passion And Exploitation 13:54 Study Overview And Scope 17:45 Four Engagement Drivers 23:17 Culture Keeps People 24:52 The Dark Side of Calling 27:38 Systems That Support Boundaries 30:30 Autonomy Versus Micromanagement 33:35 Career Stages and Balance 37:06 Culture Renovation Playbook 41:09 Values Alignment in Practice 44:58 Wrap Up and Florida Headline  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  3. Jul 28

    025:The Motivation Effect: Building Workplaces People Want To Be a Part Of

    In this episode of The Veterinary Culture Lab, Andi and Josh explore a deceptively simple question: what actually keeps people engaged at work? Grounded in research on positive leadership, workplace climate, and employee engagement, this conversation unpacks how the everyday interactions between people shape motivation, burnout, and the decision to stay—or leave. Because it turns out that engagement is not something people bring with them to work each day. It is something that is continuously influenced by the culture around them. From recognition and communication to connection and purpose, this episode highlights how workplace climate is built one interaction at a time. And while leaders certainly play a role, the findings suggest that creating an engaging workplace is not reserved for those with titles—everyone contributes to the environment people experience each day. You’ll hear: • What the research reveals about the relationship between workplace climate, burnout, and engagement • Why motivation is often a cultural outcome rather than an individual responsibility • How small moments of recognition, connection, and support shape the employee experience • The concept of relational reserves and why strong workplace relationships matter during difficult times • Practical ways every member of the veterinary team can help create a workplace people want to be part of Whether you are leading a team, supporting your coworkers, or simply trying to make work a little better for the people around you, this episode offers an evidence-based and hopeful perspective on what keeps people engaged—and how culture influences that more than we might think. Resource Links:  Episode Article: Title: Self-Determination Theory and Workplace Outcomes: A Meta-Analysis  Authors:Martin S. Hagger & Kaylyn McAnally Star  DOI: https://doi.org/10.1002/smi.70151 Flourish Academy - Certificate in Positive Veterinary Leadership Florida Man This Week - Scuba “Lead To Thrive” by: Josh Vaisman What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 03:01 Meaningful Work Not Enough 08:30 Self Determination Theory Paper 11:15 Core Needs Explained 13:17 Meta Analysis Findings 15:16 Takeaway Purpose Limits 19:25 Takeaway Pressure Costs 27:03 Takeaway Leaders Matter 28:40 Action Steps for Leaders 30:50 Auditing Needs in Decisions 33:51 Andi Adds Feedback Loops 36:40 Key Lesson Recap 38:47 Florida Man  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  4. Jul 14

    024: Compassion Satisfaction: The Protective Power of Meaningful Work

    In this episode of The Veterinary Culture Lab, Andi and Josh explore a powerful and deeply human question: what helps veterinary professionals stay emotionally connected to meaningful work — even when the work itself is hard? Grounded in research on compassion satisfaction, resilience, psychological distress, and life satisfaction, this conversation unpacks the idea that wellbeing in veterinary medicine is not just about reducing burnout. It is also about understanding the emotional protection that can come from helping others, contributing to a team, and experiencing moments of meaning and impact in everyday practice life. You’ll hear: What “compassion satisfaction” actually means — and why it matters in veterinary medicineWhy meaningful work can feel both emotionally exhausting and deeply fulfilling at the same timeThe surprising role compassion satisfaction may play in protecting wellbeingHow veterinary culture sometimes unintentionally rewards self-sacrificePractical ways teams and leaders can build cultures that support meaning, contribution, and connectionWhether you are a veterinary technician, assistant, veterinarian, manager, student, CSR, or practice owner, this episode offers a science-backed and deeply relatable look at how meaningful work, human connection, and healthy culture can help sustain the people doing this important work. Because compassion satisfaction is not just something veterinary professionals stumble into. It is something healthy cultures can help create. Resource Links: Episode Article: Title: Life satisfaction, psychological distress, compassion satisfaction and resilience: when the pleasure of helping others protects veterinary staff from emotional suffering Authors: Maria Manuela Peixoto and Olga Cunha  DOI: https://doi.org/10.1007/s11259-024-10510-0 Blend Vet Florida Man This Week - Kitten Club  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 01:53 Vet Med Paradox 04:04 Boulder Cat Case 15:06 Study Focus and Variables 16:33 Compassion Satisfaction Explained 17:41 Key Findings and Shock Absorbers 23:55 When Meaning Gets Weaponized 26:39 Building Healthier Systems 37:54 Wrap Up and Florida Man  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  5. Jun 30

    023: The Retention Effect: Communication During Crisis

    In this episode of The Veterinary Culture Lab, Andi and Josh explore what actually makes people stay in veterinary workplaces during difficult times—and why communication may be one of the most powerful retention tools we have. Grounded in research on positive communication and The Great Resignation, this conversation unpacks how transparency, flexibility, support, and trust shape the way veterinary professionals experience stress, crisis, and connection at work. Because it turns out—people do not just remember the hard days…they remember how those hard days felt, and who they felt them with. From COVID leadership lessons to everyday “mini-crises” inside veterinary hospitals, this episode highlights how communication is not just something teams do—it becomes part of the culture itself. And when leaders and coworkers communicate with honesty, humanity, and care, resilience becomes something people build together instead of carrying alone. You’ll hear:  • Why positive communication plays a major role in employee retention  • What veterinary teams remember most during stressful or uncertain moments  • How transparency and flexibility strengthen trust during crisis  • Why “micro moments” of support can shape workplace culture over time  • How structuration theory explains the way communication creates culture  • Why most veterinary communication training misses the other 98% of workplace conversations  • Practical ways leaders and teams can create cultures people actually want to stay in Whether you are leading through uncertainty, navigating a difficult season with your team, or simply trying to create a workplace where people feel supported and valued, this episode offers a practical and hopeful look at how communication shapes culture—and why the way we talk to each other during hard times matters more than we think. Resource Links:  Episode Article: Title: The Structuration of Positive Communication Experiences: The Case of the Great Resignation  Authors: Elizabeth A. Williams , Jennifer S. Linvill, Emeline Ojeda-Hecht, Meghan R. Cosgrove,Autumn Buzzetta, and Abby Konkel DOI: 10.1177/23294884241263553 Flourish Academy - Certificate in Cultivating Positive Team Communication  Florida Man This Week - Cats  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 00:00 Welcome and Catch Up 06:17 Leading Through COVID 14:58 Study Overview and Methods 21:36 Key Findings Positive Communication 23:12 Why Leaders Struggle to Be Transparent 25:41 Flexibility Builds Trust 26:47 Flexibility Builds Culture 32:35 Everyone Shapes Culture 48:09 Florida Man Finale  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  6. Jun 16

    022: Thriving in Vet Med: We Have the Ingredients, Now We Just Need the Recipe

    In this episode of The Veterinary Culture Lab, Andi and Josh explore a hopeful but important question: what if veterinary medicine already has many of the ingredients needed for people and teams to thrive? Grounded in research on meaningful work, burnout, resilience, leadership, and workplace wellbeing, this conversation challenges the idea that vet med is fundamentally broken. Instead, the episode explores how purpose, connection, growth, and supportive culture already exist within the profession — and what leaders can do to intentionally build environments where those strengths can flourish. You’ll hear: Why meaningful work is one of the strongest protective factors against burnoutHow leadership behaviors shape engagement, trust, and workplace wellbeingThe role autonomy, connection, and recognition play in helping teams thriveWhy resilience is not just an individual responsibilityWhat veterinary technicians and nurses say they actually need from workplacesHow poor culture quietly erodes even deeply passionate teamsPractical ways leaders can strengthen thriving without waiting for a complete overhaulWhy vet med may not need saving nearly as much as it needs renovationWhether you are a veterinary technician, assistant, veterinarian, manager, student, or practice owner, this episode offers a science-backed and deeply human look at what thriving can realistically look like in veterinary medicine. Because thriving in vet med is not about finding brand-new ingredients.  It is about finally learning how to use the ones we already have. Resource Links:  Episode Article: Title: The Life of Meaning: A model of the Positive Contribution to Well-Being from Veterinary Work.  Authors:Martin Cake, Melinda Ball, Naomi Bickly, and David Bartram DOI: https://utppublishing.com/doi/pdf/10.3138/jvme.1014-097R1 Colorado Avalanche - Glass Breaking Info The Veterinary Culture Lab - Ep. 001 North of Neutral: why positive psychology matters in vet med Florida Man This Week - Toilet Paper Rosel  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 00:29 Late Night Hockey 09:35 Hard Versus Meaningful 13:06 Why We Focus Negative 18:23 COVID Client Bias 22:00 Research Review 23:56 Meaningful Vet Work 24:51 Eudaimonic Wellbeing 26:22 Drivers of Thriving 27:23 Stress Satisfaction Paradox 32:06 Wellbeing Garden Metaphor 35:39 Cultivation Over Balance 37:32 Make Meaning Visible  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  7. Jun 2

    021:Feedback in Veterinary Teams: What Actually Builds Trust?

    In this episode of The Veterinary Culture Lab, Andi and Josh explore a question that hits a nerve for many veterinary professionals: why does feedback so often feel threatening instead of helpful? Grounded in brand-new veterinary research on psychological safety, communication quality, and turnover intention, this episode unpacks how the way feedback is delivered can shape trust, team culture, and whether people choose to stay in a practice long term. Rather than treating feedback as simply correcting mistakes, this conversation reframes feedback as a relational and cultural tool that directly impacts psychological safety. You’ll hear:  Why the phrase “Can I give you some feedback?” instantly puts many people on the defensive  What psychological safety actually means in veterinary teams  Why supervisor feedback has such a strong influence on retention  The surprising role coworker feedback plays in shaping workplace culture  How leaders create the emotional tone of a practice through everyday communication  The difference between corrective feedback and growth-oriented conversations  Practical ways veterinary leaders can improve feedback culture and psychological safety Whether you are a veterinary technician, assistant, veterinarian, manager, or practice owner, this episode offers a science-backed and deeply practical look at how communication shapes culture from the inside out. Because thriving veterinary teams are not built through fear of feedback. They are built through conversations that create trust. Resource Links Episode Article Title: A cross-sectional study exploring associations between psychological safety, employee turnover intention and feedback skills in veterinary organisations Authors:Olivia Oginska, Michelle McArthur, Amy Zadow, Nic Gibson and Martin Cake DOI: https://doi.org/10.1002/vetr.70498 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Own Truck  What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps  00:00 Why Feedback Feels Threatening 05:18 New Vet Med Study Tease 06:03 When Feedback Lands Well 07:44 Collaboration Builds Trust 10:59 Retention Beyond Pay 13:15 Study Methods and Sample 15:58 Manager Feedback Drives Retention 16:48 Coworker Feedback and Safety 21:08 Leaders Set Emotional Tone 25:27 Feedback as Relationship Tool 28:14 Culture Renovation Playbook 37:13 Closing and Sign Off  Headed to WVC Nashville this August? We'd LOVE to meet you! Andi will be speaking August 16 & 17, and Josh will be there too. Stop by a session and introduce yourself - we always love meeting members of the Veterinary Culture Lab community. Grab your boots, bring your curiosity, and come say hello!

  8. May 19

    020:THRIVE-ing is Built, Not Found: Lessons From Zimbabwe

    This episode is best experienced IN FULL!!  We recorded this live in Zimbabwe during the THRIVE veterinary wellbeing retreat—and the video version brings it all to life. From wildlife encounters to breathtaking landscapes and powerful human moments, you can watch the full experience unfold on YouTube here. In this special episode of The Veterinary Culture Lab, Andi records live from Zimbabwe during the World Wide Vets THRIVE retreat—joined by co-host Dani Herbst to explore what it really means to thrive in veterinary medicine. Grounded in research on emotional intelligence in early-career veterinarians, this conversation unpacks a powerful insight: emotional intelligence does not simply develop with experience—it is shaped by the environments we are part of. And when the research points to mental health, social support, and time spent outdoors as key drivers of emotional intelligence…this episode brings those findings to life in real time. Through conversations with veterinary professionals attending THRIVE, you will hear how connection, reflection, and stepping away from the day-to-day demands of practice can shift perspective, build emotional capacity, and create meaningful change. From honest reflections to moments of humor and insight, this episode highlights how wellbeing is not just an individual effort—it is something we build together. You’ll hear: What the research says about emotional intelligence in veterinary medicineHow social support reduces isolation and builds connectionThe impact of time outdoors on perspective and wellbeingWhy experiences like THRIVE can support real growthReflections from veterinary professionals experiencing this work firsthandWhether you are feeling energized or exhausted, this episode invites you to consider what it might look like to create the conditions that help you—and your team—truly THRIVE. Resource Links:  Episode Article: Title: Improved mental health, social support, and time outdoors are associated with higher emotional intelligence in early-career veterinarians: A longitudinal study Authors: Tipsarp Kittisiam, DVM, PhD ; Caroline Ritter, DVM, PhD; Emily Morabito, MS; Adam Stacey, PsyD, RDPsych; Deep Khosa, BVMS, PhD; Andria Jones, DVM, PhD DOI: 10.2460/javma.23.10.0566  WorldWide Vets WWV THRIVE - February 2027 Dates and Details Zimbabwe Man - Donkey What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC  Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps: 02:06 Meet Dani Herbst 05:22 Mental Health Stigma 08:54 Dani’s Path to Purpose 13:11 Worldwide Vets Mission 14:54 Inside the Thrive Retreat 22:32 Emotional Intelligence Study 25:46 Findings and Thrive Validation 31:55 Vulnerability and Support 34:49 Delegates Share  37:14 Wellbeing Skills For Leaders 48:26 Safari CE And Connection 51:43 Grounding Outdoors Reset 54:39 Rapid Fire Delegate Takeaways 59:57 Laughs And Farewell

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About

The Veterinary Culture Lab is your science-backed, real-world blueprint for culture renovation in veterinary medicine. Hosted by Andi and Josh, Positive Change Agents from Flourish Veterinary Consulting, each episode blends research on wellbeing and workplace culture with humor, heart, and actionable strategies. Expect practical tips you can apply right away - so thriving becomes the norm, not the myth. 

Information

  • Creator
    Flourish Veterinary Consulting
  • Years Active
    2025 - 2026
  • Episodes
    28
  • Rating
    Explicit
  • Copyright
    © 2026 Flourish Veterinary Consulting
  • Show Website
    The Veterinary Culture Lab