Trend Watch

Seth Robinson

Take a deep dive into the latest tech industry trends with CompTIA's research team. In each episode, Seth Robinson, vice president of industry research, breaks down the latest data and market intelligence to identify a key trend in the industry and explains how it's impacting businesses that sell technology solutions, their customers, and the IT workforce. Stay on the leading edge of the business of technology with CompTIA's original research and market leading analysis. Explore CompTIA research and resources now at the CompTIA Resources Center: http://s.comptia.org/resources

  1. Jul 16

    Tech Support 2.0

    Everyone says AI is replacing tech support jobs. The data tells a different story. In this episode of TrendWatch, Seth Robinson explores the future of one of the most important entry points into a technology career: tech support. While automation, AI, and changing workplace demands are transforming the role, employer demand remains strong and opportunities continue to grow. In fact, tech support job postings have rebounded significantly, proving that organizations still need skilled professionals who can solve problems, support users, and help drive technology adoption. Discover why tech support is evolving beyond traditional help desk responsibilities, how AI is changing the day-to-day work, and why foundational skills in hardware, operating systems, cybersecurity, data, and troubleshooting remain as valuable as ever. Seth also explains how today's tech support professionals are increasingly becoming trainers, AI guides, and future specialists in cybersecurity, software development, and data analytics. Whether you're considering your first technology role, looking to advance your IT career, or trying to understand how AI is reshaping the workforce, this episode provides data-driven insights into where tech support is headed next and why it remains one of the strongest pathways into a successful tech career. Watch now and discover why Tech Support 2.0 may be more important than ever. #TrendWatch #TechSupport #TechSupport20 #ITSupport #TechCareers #CareerInTech #ArtificialIntelligence #AI #Cybersecurity #DataAnalytics #HelpDesk #InformationTechnology #DigitalTransformation #FutureOfWork #TechJobs #CompTIA #TechnologyTrends #CareerGrowth #TechTraining #ITCareers

  2. Jun 4

    Workforce Priorities

    The pressure to build a skilled workforce has never been higher — but are organizations actually following through? In this episode of CompTIA TrendWatch, Senior Director of Research Seth Robinson walks through highlights from CompTIA's newly released Workforce and Learning Trends report. This year's research expanded its scope to include IT leaders alongside HR and learning and development professionals, revealing a more complete — and more complicated — picture of how organizations are approaching skill development in 2025. With 83% of surveyed professionals ranking skill building as a high priority, the intent is clearly there. But intent and execution are two different things. Seth digs into where organizations are putting their money, where communication is breaking down, and why the gap between HR and IT may be one of the biggest obstacles standing between a company and a truly future-proof workforce. Organizations are concentrating training investments in three areas above all others — AI, cybersecurity, and data. But the report also highlights growing investment in digital fluency across the entire workforce, not just the IT department. As AI literacy becomes a baseline expectation at every level, organizations are being forced to rethink how they assess and develop skills across the board. One of the more revealing findings is the disconnect between how HR and IT perceive the risks and rewards of training. HR worries about retention. IT worries about ROI. Understanding that divide is the first step toward closing it.  The Workforce and Learning Trends 2026 report is available now: https://www.comptia.org/en/resources/research/workforce-and-learning-trends-2026/

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Take a deep dive into the latest tech industry trends with CompTIA's research team. In each episode, Seth Robinson, vice president of industry research, breaks down the latest data and market intelligence to identify a key trend in the industry and explains how it's impacting businesses that sell technology solutions, their customers, and the IT workforce. Stay on the leading edge of the business of technology with CompTIA's original research and market leading analysis. Explore CompTIA research and resources now at the CompTIA Resources Center: http://s.comptia.org/resources