M.I.T. Consulting Audios

M.I.T Consulting

Your go-to space for clear, practical conversations about the evolving world of business technology. From managed IT to cybersecurity to cloud services, this channel offers guidance, perspectives, and real-world lessons to help leaders navigate IT challenges with confidence and stay prepared for what’s coming next.

  1. 16h ago

    Benefits Of Remote IT Support For Faster Helpdesk Response And Less Downtime

    Delayed user access, stalled invoice approvals, and dropped VoIP calls bring productivity to a halt—especially when your team is spread across offices, jobsites, or home networks. Effective remote IT support isn't just a convenience; it's a core business continuity tool that resolves daily tickets fast, eliminates vendor finger-pointing, and keeps your security posture airtight. In this episode, you'll learn: How rapid remote triage resolves daily access and network bottlenecks before queues build Ways a single, vendor-neutral support owner eliminates third-party finger-pointing across VoIP, cloud, and internet systems How remote monitoring, verified backups, and strict access controls support cybersecurity and compliance readiness (ISO 27001, NIST, PIPEDA) Practical steps to audit your ticket history and define clear escalation paths before expanding remote coverage Read more: https://mitconsulting.ca/benefits-of-remote-it-support/  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  2. 16h ago

    What Drives The Cost Of IT Support For Small Business?

    Wondering what IT support actually costs for a small business—and how to tell if a quote is actually worth it? IT pricing isn’t just a monthly line item; it’s an operational decision tied directly to uptime, security, and daily productivity. Choosing the cheapest plan often leads to hidden costs like slow responses, recurring outages, and stalled workflows when you can least afford them. In this episode, you'll learn: The key factors that drive small business IT pricing (users, endpoints, coverage hours, and compliance) How costs break down across different support models—from break-fix and co-managed IT to fully managed 24/7 coverage Why evaluating IT spend against the real cost of network and POS downtime is essential What your monthly invoice must include beyond basic tickets (onboarding, cybersecurity monitoring, tested backups, and vendor coordination) Read more: https://mitconsulting.ca/cost-of-it-support-for-small-business/  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  3. Oct 19

    IT Support Tiers: How To Stop Ticket Delays Before Work Stalls

    Structuring IT support into clear operational tiers prevents simple helpdesk requests from delaying urgent infrastructure and security escalations.  In this episode, MIT Consulting explores how matching support tiers to business risk speeds up ticket resolution and protects sensitive compliance workflows.  Tune in to discover how tailored L1 through L3 escalation paths and co-managed IT options keep your team productive and eliminate costly downtime. Read more: https://mitconsulting.ca/what-is-the-difference-between-it-support-tiers/  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting - https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  4. Oct 7

    IT Infrastructure Outsourcing: Scale Systems Without Adding Headcount

    In this episode, we examine how growing 20-to-100-user organizations evaluate IT infrastructure outsourcing to relieve operational pressure on already-stretched managers.  Learn how establishing structured helpdesk SLAs, standardizing Microsoft and Google identity governance, and testing backup recovery converts recurring technical delays into a predictable, scalable operating plan.  Discover practical steps for conducting comprehensive infrastructure assessments and implementing Fractional CIO advisory to align long-term technology roadmaps with core business goals. Read more: https://mitconsulting.ca/blog/benefits-of-it-infrastructure-outsourcing/  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting - https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  5. Sep 8

    IT Problems That Slow Daily Operations And Raise Business Risk

    Unaddressed technology friction creates hidden operational cost leaks, delays core business approvals, and exposes growing organizations to preventable security risks.  This episode examines how forward-thinking leaders transition from reactive troubleshooting to structured IT management by aligning ticket triage directly with business workflows.  Discover how tracking root-cause issues, establishing clear escalation paths, standardizing user onboarding, and conducting regular backup recovery tests transforms everyday technical challenges into a reliable, high-performing foundation for long-term growth and compliance. Read more: https://mitconsulting.ca/blog/common-it-problems/  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting - https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  6. Sep 8

    Staff Augmentation Vs Managed Services: Choosing The Right IT Operating Model

    This podcast episode examines how business leaders navigate the critical decision between staff augmentation and fully managed IT services to optimize internal capacity and mitigate operational risk.  We explore how assigning clear accountability for core infrastructure—from ticket triage and Microsoft 365 administration to continuous cybersecurity monitoring and verified backup recovery—prevents costly service gaps.  Discover how combining targeted technical capacity with strategic vCIO guidance enables growing Canadian organizations to scale their IT operations, meet strict compliance standards (such as PIPEDA, PCI, and ISO 27001), and maintain robust long-term technology roadmaps.  Read more: https://mitconsulting.ca/blog/staff-augmentation-vs-managed-services/ Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting - https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  7. Aug 19

    Types Of Managed Services That Reduce IT Risk And Daily Support Gaps

    Selecting the right mix of managed IT services is essential for stabilizing day-to-day operations, eliminating administrative bottlenecks, and protecting expanding multi-site organizations.  This episode examines how forward-thinking MSPs help business leaders match technology support models—whether fully managed or co-managed—to real operational workflows and internal capacity.  Discover how structuring core service pillars—such as proactive remote monitoring, automated patch management, 24/7 SOC security monitoring, tested disaster recovery, and fractional CIO roadmapping—ensures seamless onboarding, strengthens compliance readiness, and keeps technology spending aligned with long-term business growth. Read more: https://mitconsulting.ca/blog/types-of-managed-it-services/ Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting - https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting - https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting - https://www.linkedin.com/in/michael-fin-4296b13/

  8. Aug 12

    Managed Services Vs Professional Services: Plan IT Work Without Chaos

    When recurring support tickets, month-end filing access issues, and planned platform upgrades overlap, distinguishing between managed services and professional services becomes a vital operational choice.  In this episode, we break down how to choose the right IT support structure based on your business's need for daily operational stability versus project-based execution.  Learn how managed services deliver continuous helpdesk support, proactive monitoring, and predictable budgeting, while professional services provide defined expertise for major cloud migrations and infrastructure overhauls—and how integrating both models ensures seamless, long-term business growth.  Read more: https://mitconsulting.ca/blog/managed-services-vs-professional-services  Connect with us:  Website link: https://mitconsulting.ca/  Twitter link: https://twitter.com/MITConsulting  Facebook link: https://www.facebook.com/mitconsulting/  LinkedIn link: https://www.linkedin.com/company/mit-consulting  Instagram link: https://www.instagram.com/mitconsulting/?ref=badge  YouTube link: https://www.youtube.com/user/techsupporttoronto/videos  Erez Zevulunov, CEO of M.I.T. Consulting: https://www.linkedin.com/in/erezzevulunov/  Boris Zlatogorov, CIO at M.I.T. Consulting: https://www.linkedin.com/in/boris-zlatogorov-16b273a9/  Michael Fin, CTO at M.I.T. Consulting: https://www.linkedin.com/in/michael-fin-4296b13/

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About

Your go-to space for clear, practical conversations about the evolving world of business technology. From managed IT to cybersecurity to cloud services, this channel offers guidance, perspectives, and real-world lessons to help leaders navigate IT challenges with confidence and stay prepared for what’s coming next.

Information

  • Creator
    M.I.T Consulting
  • Years Active
    2025 - 2026
  • Episodes
    21
  • Rating
    Clean
  • Copyright
    © M.I.T Consulting
  • Show Website
    M.I.T. Consulting Audios