The Inside Track - An HID Podcast

Phil Coppola, PSP

Board Certified Physical Security Professional and HID Mobile Evangelist, Phil Coppola, provides you with a comprehensive look at all things related to the Physical Security Industry, with a tilt toward Mobile Access technology.

Episodes

  1. Oct 23 ·  Video

    Beyond the Badge: The Real Business Case for Mobile Access | GSX 2026

    Is mobile access really just about replacing your plastic badge with your smartphone? Not even close. At GSX 2026, I sat down with Xander for an unscripted conversation about where mobile access is headed, what organizations are getting wrong, and why the transition to mobile credentials is about much more than convenience. We explore some of the most common misconceptions about mobile access, including why having a mobile credential doesn’t automatically mean you can add your badge to Apple Wallet or Google Wallet, and why organizations need to think differently about credential issuance and identity management. We also discuss: The real ROI of mobile access: Why comparing the cost of a plastic card to a mobile credential misses the bigger picture.An 80% reduction in temporary badges: How one large enterprise dramatically reduced forgotten-badge requests after deploying mobile access.Mobile app vs. mobile wallet: Understanding the differences and why an app-based deployment can be a practical first step toward wallet-based access.Making the most of existing infrastructure: Why organizations may not need to replace every reader to begin their mobile journey.Digital transformation and physical security: Why we’re still using manual badge issuance processes when nearly everything else in the employee lifecycle has gone digital.Starting small: Why even organizations with tens of thousands of employees often begin with a few hundred mobile credentials.One of my favorite points from the conversation is this: If we were designing physical access control from scratch today, would we really build it around printing, distributing, replacing, and collecting plastic cards? Probably not. The transition to mobile access isn’t an overnight technology replacement. It’s a migration strategy that involves people, processes, technology, and a different approach to managing identity. Whether you’re a security director, IT professional, systems integrator, or someone exploring mobile credentials for the first time, this conversation offers a practical perspective on where to start and what to consider along the way. The takeaway? You don’t need to move your entire organization to mobile tomorrow. Find one place where mobile access solves a real problem, start there, and build on that success. Have questions about mobile access or want to explore a pilot? Reach out. I’m always happy to have that conversation. Phil Coppola, PSP Mobile Evangelist, HID Disclosure: This content was produced by me, in my capacity as an HID Employee.  I am also a board-certified PSP (Physical Security Professional) by the ASIS International Organization. Music License: 1246187

  2. Oct 9 ·  Video

    Driving Mobile Adoption: From Pilot to Every User

    Mobile access has reached an interesting point. For many organizations, the question is no longer “Should we move to mobile?” It’s “How do we actually make it work at scale?” Recorded at GSX 2026 in Atlanta, I sat down with Matt Bennett, SVP of Digital Transformation at Alert Enterprise, for a conversation about what happens after an organization decides to deploy mobile access. We dig into one of the industry’s biggest challenges: moving beyond the pilot and actually driving adoption across thousands of users. That means treating mobile access as more than a credential technology. Successful deployments require communication, change management, internal champions, launch planning and a clear explanation of why the organization is making the change.  We also challenge the traditional cost comparison between a plastic badge and a mobile credential. The better question may be: What does your entire badge issuance program actually cost? Once you account for printing, distribution, temporary badges, lifecycle management and all the manual work surrounding a physical credential, the economics start looking very different.  And ultimately, that’s where the real value of mobile may be found. The tap at the door is easy to see. The bigger transformation is everything happening behind it: turning credential issuance into a digital workflow connected to the identity lifecycle.  Matt and I discuss: Why mobile adoption is fundamentally a change-management challengeHow organizations can move from a small pilot to enterprise-wide adoptionWhy the phone itself may be the least interesting part of mobile accessHow to think differently about the economics of mobile credentialsThe hidden operational cost of temporary and replacement badgesWhy legacy hardware doesn’t necessarily make mobile an all-or-nothing projectHow organizations can approach mobile as a practical, multi-year migration rather than trying to “boil the ocean” If your organization is already discussing mobile access, this conversation is less about why you should consider it and much more about how to get there successfully. Featuring: Phil Coppola, PSP | Mobile Evangelist, HID Matt Bennett | SVP, Digital Transformation, Alert Enterprise Disclosure: This content was produced by me, in my capacity as an HID Employee.  I am also a board-certified PSP (Physical Security Professional) by the ASIS International Organization.

  3. Sep 3

    The Phone is the LEAST important part of Mobile Access

    The Phone Is the Least Interesting Part of Mobile Access Is Mobile Access really just replacing a plastic badge with a phone? If all you’re looking at is what happens at the door, it can certainly seem that way. You present a credential, the reader recognizes it, and the door opens. But that’s probably the least interesting part of Mobile Access. In this episode, Phil Coppola, PSP, Mobile Evangelist at HID, looks beyond the tap at the reader to explore the bigger opportunity behind mobile: automating credential provisioning, connecting physical access with enterprise identity systems, applying modern cybersecurity and Zero Trust principles, reducing the administrative burden of traditional badging, and using mobile as a catalyst to modernize legacy access control infrastructure. Phil also tackles one of the most common misconceptions about Mobile Access: going mobile doesn’t mean eliminating physical ID badges. Instead, organizations can separate the visual identification function of the badge from the electronic key used to access the building, allowing them to transition at their own pace. The real question isn’t whether your plastic badges still work. It’s whether you would design your credential program the same way if you were starting from scratch today. Because Mobile Access isn’t simply a credential project. It’s a digital transformation project. Disclosure: This content was produced by me, in my capacity as an HID Employee.  I am also a board-certified PSP (Physical Security Professional) by the ASIS International Organization.

  4. Jun 15

    Mobile Access Is Identity Infrastructure W/ Guest Host SecuriTEA's Xander Alexander

    In this episode of The Inside Track, Phil Coppola sits down with Xander Alexander from SecuriTEA for a practical conversation about mobile access, identity, and the changing role of physical security in the enterprise. Mobile access is often introduced as a convenience story. Tap your phone. Tap your watch. Open the door. But the bigger conversation is about identity, trust, and how physical security can align with the same security models already being used across IT and cybersecurity. Phil and Xander explore why the traditional plastic badge is largely a possession-based model. A card can show that someone has something, but it does not necessarily prove they are the person authorized to use it. Mobile credentials create an opportunity to move beyond simple possession by connecting access to a validated user identity, a trusted device, and enterprise authentication methods such as single sign-on and multi-factor authentication. The conversation also digs into one of the most important areas of mobile access security: provisioning. Once a credential is securely issued to a phone, it can be extremely strong. But how that credential gets to the right person matters. Invitation codes, email-based enrollment, SSO, MFA, automated provisioning, device trust, and lifecycle management all play a role in building a stronger credentialing model. Phil and Xander also discuss the convergence of physical security, IT, OT, and cybersecurity, and why security teams can no longer afford to operate in silos. As threats evolve, access control leaders need to think differently about how credentials are issued, managed, revoked, and governed. If your organization is evaluating mobile access, planning a migration away from physical cards, or trying to better align physical security with enterprise identity strategy, this episode offers a grounded look at the risks, misconceptions, and best practices that should shape the conversation. Topics include: Mobile credentials versus physical cards Identity validation and device trust Why possession is not the same as identity Secure credential provisioning SSO and MFA for physical access Visitor badge and lost card risk Automated provisioning and lifecycle management Revocation and governance Convergence between IT, OT, cyber, and physical security Why mobile access is more than convenience

  5. 12/22/2025

    Founders - Ep 3: AccessGrid - Full Market Disruption

    Accessgrid.com https://www.linkedin.com/in/austonbunsen/ ***Company Overview*** AccessGrid is a startup focused on modernizing access control through a wallet-first, API-only platform. Their goal is to make issuing and managing mobile and wallet-native credentials as simple as calling modern web APIs. The company supports integrating with existing hardware when possible but primarily targets developers and product teams who want to embed access capabilities directly into applications and workflows. ***Founder / Executive Profile*** Auston Bunsen is the co-founder and CEO of AccessGrid. Before AccessGrid, he co-founded QuickNode, a major blockchain developer platform. His background is deeply rooted in infrastructure-as-a-service, developer tooling, and modern API ecosystems. He entered the access control industry after observing how outdated, fragmented, and opaque it was—particularly compared to the developer-first approach common in  modern SaaS. ***Why They Fit the Series*** AccessGrid is the most disruptive entrant in your lineup. Auston brings an outsider perspective and a developer-centric philosophy that challenges traditional pricing, integration patterns, and channel structures. They embody a new model where physical access becomes programmable infrastructure, not specialized hardware. ***Key Angles & Themes*** • Why an API and developer-tools founder chose access control. • Rationale behind an API-only, wallet-first architecture. • The impact of transparent pricing (e.g., $500/month + per-credential fees). • How AccessGrid views the future of integrators, OEMs, and PACS vendors. • What constitutes a 'modern' access platform vs. legacy baggage. Potential Controversies / Hot Takes • Transparent pricing disrupting traditional channel negotiations. • Limitations of an API-only model for customers who want turnkey hardware. • Whether wallet-native credentials can realistically replace physical cards in all use cases. Music: Track 1255029 – RF3LM2DJL0AYH32S

  6. 12/08/2025

    Founders Ep. 2 - Cohesion: Intelligent Buildings and Modern Hospitality

    In Episode 2 we sit down with Thru Shivakumar, Founder of Cohesion, an Intelligent Building platform provider changing the face of the modern workplace. cohesionib.com https://www.linkedin.com/in/thrushivakumar/ **Company Overview** Cohesion is a Chicago-based smart building and workplace experience company offering a unified platform for building operations, access control integrations, tenant engagement, and advanced analytics. Its solutions merge physical systems—access control, HVAC, elevators, sensors—with AI-driven data insights to create responsive, efficient, and human-centered buildings. **Founder / Executive Profile** **Thru Shivakumar** is the CEO and co-founder of Cohesion. She brings a background in engineering and leadership roles across the building and technology industries. Thru focuses on using data and intelligence to drive better operational and security decisions while ensuring the occupant experience remains central.  **Why They Fit the Series** Cohesion fits the series because it demonstrates how data and AI are reshaping physical security and access control. Instead of simply issuing credentials, Cohesion leverages access and building data to inform space planning, strengthen security posture, and optimize overall building performance.  **Key Angles & Themes** * How AI and analytics enhance traditional access control systems * Using access data to inform staffing levels and security patrol strategies * The convergence of ESG, operations, and security objectives * How Cohesion integrates with existing PACS and building systems * What metrics matter most to owners, operators, and security leaders Music: Track 1255029 – RF3LM2DJL0AYH32S

About

Board Certified Physical Security Professional and HID Mobile Evangelist, Phil Coppola, provides you with a comprehensive look at all things related to the Physical Security Industry, with a tilt toward Mobile Access technology.

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