Send us Fan Mail In this episode of Fempire Rising: Her Future, Her Voice, Trudy Heins sits down with Alicia Hagen, founder of Mint Peach Media, digital marketing strategist and multi-business owner, to explore what happens when a business has been built around the founder, and what needs to change if she wants it to grow beyond her. Alicia has spent 19 years in digital marketing, running paid advertising campaigns for businesses in Australia and internationally. But what makes her especially relevant to Season 5, Beyond the Founder, is the way she has deliberately built some of her own businesses so they are not dependent on her face, personality or personal following. Together, Trudy and Alicia unpack a problem many small business owners do not recognise until they are ready to step back. If all of the marketing revolves around you, your face, your voice and your personal relationship with customers, you may have built a successful business, but you may also have made it much harder to hand over, scale or sell. Alicia shares the story of Art Escape, a business she and her business partner built with an exit in mind from the beginning. Rather than making themselves the focus, they built the marketing around the customer experience, the outcomes and the business model. Once the numbers consistently showed that a future owner could work fewer days and still generate a strong income, the business was ready to sell. The conversation also explores Alicia’s NDIS business, Marching Forward, where she and her business partner have worked to preserve the heart and values of the original service while building a larger team around it. They discuss why founders have to become comfortable with other people doing things differently, why 70 per cent done well can sometimes be enough, and why micromanaging good people can prevent a business from ever growing beyond its owner. Marketing is also a major focus of the episode. Alicia explains why stepping away from being the face of a business does not have to mean losing revenue, provided there is a strong lead funnel bringing new customers into the business. She shares practical advice on building an email database, maintaining consistent lead generation and transitioning customers away from direct access to the founder. Trudy and Alicia also discuss authenticity in marketing, why simple real images often outperform polished or obviously AI-generated content, and why the strategy needs to change depending on whether you are using Instagram, Facebook, LinkedIn or other platforms. The conversation becomes particularly practical when they look at what must be in place before marketing can be handed over. Standard operating procedures, clear ownership of passwords and platforms, an understanding of the numbers, and a defined marketing strategy are all critical. Alicia also shares her view on when a small business should and should not hire a marketing agency, why founders still need a basic understanding of their own marketing, and the numbers that matter far more than followers, impressions or pretty reports. If you are still writing every post, creating every graphic, answering every lead and managing every piece of marketing yourself, this episode is a practical guide to starting the transition. Because building beyond the founder is not about disappearing. It is about creating a business that can still attract customers, deliver value and grow, even when you are no longer doing everything yourself. Connect with Alicia Hagen Mint Peach Media Marching Forward LinkedIn Instagram Episode Highlights 02:37 How much of Mint Peach Media still depends on Alicia 03:22 Building Art Escape with a future sale in mind 04:44 The financial milestone that told Alicia the business was ready to sell 05:45 Why having a clear exit strategy changes how you build 06:46 Choosing capacity and passion when multiple businesses compete for attention 07:26 The story behind Marching Forward 08:56 Balancing purpose with commercial sustainability 10:25 Deciding where the founders needed to step back 11:53 What happens when the founder is the face of the business 13:16 Why stepping back requires founders to accept that others will do things differently 14:48 Can revenue survive when the founder is no longer front and centre? 15:45 Why new customers can make a transition easier 17:06 Building a lead funnel that works without the founder 18:03 Why your email database is one of your most valuable business assets 19:18 Alicia’s approach to keeping herself out of the spotlight 20:05 Why authentic content often outperforms overly polished marketing 21:00 The psychology behind what stops the scroll 21:58 What works differently on LinkedIn 24:13 Why standard operating procedures matter if you want to step away 25:07 A simple way to document processes without spending weeks doing it 25:59 Why every founder should document tasks, even without an immediate exit plan 28:07 What business owners get wrong when they hand marketing over 29:45 Why founders still need to understand how their marketing works 31:25 The numbers that matter more than impressions and reach 32:25 Why AI and better systems are changing the role of marketing agencies 34:05 When Alicia first began thinking beyond financial success 35:01 The legacy she hopes to create through Marching Forward 35:58 How Alicia’s definition of success has changed 37:13 Why women do not need to turn themselves into influencers to build successful businesses 38:44 Knowing when it is time to let go or pivot 40:14 How Alicia hopes people remember the way she led 43:24 Building deliberately towards your own definition of growth 46:18 The first steps to stop being your own entire marketing department 47:22 Using AI, systems and support to remove yourself from day-to-day marketing Become a Fempire Certified Business Coach If you're an experienced businesswoman ready to turn your knowledge into a profitable coaching business, we'd love to have a conversation. Learn more: https://fempire.com.au/become-a-coach/ Find a Fempire Certified Business Coach Looking for practical business support from a coach who understands the realities of business ownership? Find your coach: https://fempire.com.au/lp/work-with-a-coach/ Join the Fempire Academy Access practical business resources, masterclasses, templates, playbooks and a supportive community of women building stronger, more profitable businesses. Join the Academy: https://fempire.com.au/join-our-academy/ Connect with Fempire Website: https://fempire.com.au/ Facebook: https://www.facebook.com/fempireinternational/ Instagram: https://www.instagram.com/fempireinternational/ LinkedIn: https://www.linkedin.com/company/fempire/ Support the show