Serving You

Jeff Klein
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Serving You is a look at the restaurant industry from current and previous professionals in it. Whether you're eating out at restaurants or working in them, this podcast will dive into a topic each episode about the do's and don'ts about customer service. Matt, Melissa, and Jeff have a combined 40 years of experience in different aspects of the industry and they explore a concern/note/topic that one brings to each episode. Join as they figure out whats best for the industry whether you're working in it, or just enjoy eating out.

Season 1

  1. EPISODE 1

    Serving You - Premiere

    Today's premiere episode of Serving You is the introduction of our hosts and our first topic is about manners.

    34 min

  2. EPISODE 2

    Serving You - Christmas

    This episode we talk about getting through the holidays while in the service industry, but also what we've learned from coworkers, guests, patrons, and how being in the industry may have made the holidays a little better.

    25 min

  3. EPISODE 3

    Serving You - Servitude

    This episode we discuss the meaning of "serving" someone in the "service" industry and how different people can take that many different ways.

    27 min

  4. EPISODE 4

    Serving You - Refills

    In this episode of Serving You, Jeff brings up the topic of "refills". How can something so simple make or break an experience? Is getting a refill or providing one really just showing a table that you're paying attention and care? Matt and Melissa have their opinions on it.

    22 min

  5. EPISODE 5

    Serving You - Returning Food

    In this episode of Serving You, Melissa brings up the topic of returning food at a restaurant. What's the etiquette? She looks to Matt for the customer perspective and Jeff chimes in with a management viewpoint. Is it ok? When is it ok? How do you pronounce "Salmon"? All this and more on this episode of Serving You.

    26 min

  6. EPISODE 6

    Serving You - Runners

    Serving You brings a guest on today with Chef Patrick Gossett. A previous Chef de Cuisine, Food and Beverage Director, and Head Chef, Jeff brings the topic on the tip of all back of all chef and cooks lips...runners.

    25 min

  7. EPISODE 7

    Serving You - Supporting Tables

    In this Serving You Matt brings the topic of supporting other people's tables. Did/do we do it? Should we do it? Who's responsibility is it? Are walk-in coolers sound proof?

    19 min

  8. EPISODE 8

    Serving You - Tipping Out

    In this Serving You episode, Melissa brings up the topic of "tipping out". Who do we tip out to in a restaurant? What percentage? How do we feel about it? If you've ever wondered how tipping breaks down in restaurants, this episode is the one for you.

    26 min

  9. EPISODE 9

    Serving You - Upselling

    In this episode Jeff brings up the topic of "upselling" in the industry. How do we feel about it as customers and sometimes as employees having to do it. Is it recommending something truly delicious, or just a way to sell higher priced items? Also, Matt has a game he plays at restaurants with the servers.

    23 min

  10. EPISODE 9

    Serving You - Not Paying Attention

    Matt brings us out topic this episode from the industry that he is currently working in. Jeff admits somethings bother him at a Deli. Melissa just wants people to be mindful. All this and more on this week's Serving You.

    23 min

  11. EPISODE 11

    Serving You - Gratuity

    Today's topic is brought to us from Melissa and we talk "gratuity". How is it different from "tips" and who decides it. Matt has his feelings and Jeff tells us a story of quite the greedy server that used to work for him.

    19 min
  • 11 Episodes

About

Serving You is a look at the restaurant industry from current and previous professionals in it. Whether you're eating out at restaurants or working in them, this podcast will dive into a topic each episode about the do's and don'ts about customer service. Matt, Melissa, and Jeff have a combined 40 years of experience in different aspects of the industry and they explore a concern/note/topic that one brings to each episode. Join as they figure out whats best for the industry whether you're working in it, or just enjoy eating out.

Information

  • Creator
    Jeff Klein
  • Episodes
    11
  • Seasons
    1
  • Rating
    Explicit
  • Copyright
    © 2025 Jeff Klein
  • Show Website
    Serving You