Mastering Workplace Culture

S. Chris Edmonds and Mark S. Babbitt | Culture Change Leaders
  • 5.0 (2)
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The Mastering Workplace Culture podcast examines the hard truths of workplace culture change. Proven culture leaders share unfiltered stories of breakdowns, breakthroughs, and their bold decisions. And they'll discuss the steps they took to drive sustainable, tangible change in which respect and results are modeled, monitored, and validated equally. This is practical insight for executives who cannot afford to let culture fail—and for those who are just as concerned with their leadership legacy as they are with today's results.

  1. Building Workplace Culture Through Connection, Courage, and Grit

    2D AGO

    Building Workplace Culture Through Connection, Courage, and Grit

    Some conversations stay with you—not because they're polished, but because they're organically honest. In this Mastering Workplace Culture episode, Julia Gabor brings a deeply human perspective on what it means to build culture in environments that are often under pressure, under‑resourced, and overlooked. From education systems to startup life, her experiences trace a consistent truth: pPeople thrive when they feel seen, heard, and connected to purpose. Julia shares what inspires her in workplace cultures—and what quietly drains their energy. Lack of voice, rigid structures, and limited pathways for growth can diminish even the most passionate people. On the other side, cultures grounded in trust, autonomy, and clear vision unlock creativity and commitment in powerful ways. The conversation also explores how her organization, kid‑grit, was built—not on perfect conditions or funding certainty, but on resilience, transparency, and belief in the mission. Julia offers a candid look at what it takes to sustain a purpose‑driven organization: Navigating uncertainty, having real (and real-time) conversations, and creating environments where accountability and empathy coexist. What stands out most is the emphasis on connection in a disconnected world. Whether it's mentoring first‑generation students, empowering educators, or leading teams remotely, the ability to have honest, respectful conversations becomes the foundation for trust—and ultimately, for a workplace culture that lasts.   ⏱️ Key Moments 00:00–02:30 — Introduction to Julia Gabor and her work with kid‑grit 02:30–05:30 — What makes workplace cultures inspiring (and what holds them back) 05:30–08:30 — Creativity, autonomy, and the importance of having a voice 08:30–12:30 — Lessons from the arts and early career struggles 12:30–18:30 — Mentorship, first‑generation students, and life skills that last 18:30–23:30 — Building a startup culture with transparency and resilience 23:30–28:30 — Leadership challenges, accountability, and navigating uncertainty 28:30–35:30 — Creating alignment, expectations, and culture in distributed teams 35:30–40:00 — Why organizations struggle with hard conversations—and how to fix it 40:00–45:30 — Remote work, autonomy, and the evolving workplace 45:30–52:00 — Diversity, lived experience, and authentic leadership 52:00–58:00 — Gratitude, connection, and what fuels sustainable leadership   📣 Join the Conversation If this Mastering Workplace Culture episode resonates with how you lead: 👍 Like this episode to support more honest conversations about culture and connection 🔔 Subscribe for insights that challenge and strengthen how we lead people 💬 Comment with one way you create space for real conversations on your team 🔗 Share this with someone building culture through purpose—not just process   #MasteringWorkplaceCulture #LeadershipDevelopment #OrganizationalCulture #HumanCenteredLeadership #FutureOfWork #PurposeDrivenLeadership

    58 min
  2. Why Focusing on Servant Purpose Matters More Than Ever

    APR 21

    Why Focusing on Servant Purpose Matters More Than Ever

    Sometimes the conversation needs to slow down. In this episode of Mastering Workplace Culture, co‑hosts Chris Edmonds and Mark Babbitt tackle a question many leaders are quietly wrestling with: What's really behind today's leadership crisis—and, during these deeply divisive times, what responsibility do leaders carry to keep our workplaces focused on what matters most? Drawing on decades of experience, recent global events, and themes surfaced by past guests, Chris and Mark reflect on how leadership has drifted away from servant purpose, accountability, and courage. They explore how self‑interest, performative behavior, and the absence of meaningful checks and balances have weakened trust—in politics, yes, but also in organizations at every scale. Rather than "worshiping the problem," the conversation stays focused on the fix. The episode revisits proven principles such as servant purpose, respect, clarity, and courage, and connects them to real workplace behavior: How leaders make decisions, how they hold themselves accountable, and how team members are invited to use their voice when something doesn't feel right. This is an honest, unscripted discussion about responsibility, integrity, and choosing to be part of the solution—starting exactly where you lead today.   ⏱️ Key Moments 00:00 MWC Intro 00:32 Why this episode is just Chris and Mark 01:38 Lessons from past guests shape today's conversation 03:03 Civil service and the roots of leadership 05:31 What leadership used to prioritize 06:37 The modern leadership crisis 09:00 Performative leadership and accountability gaps 11:20 Where were the voices that should have said "stop"? 12:59 National culture mirrors workplace culture 14:59 Servant purpose as leadership's north star 17:15 Serving something bigger than yourself 21:16 Self-service vs serving others 24:44 Courage: saying the hard thing respectfully 25:01 Narrow mandates vs serving the broader community 28:26 Accountability and leadership consequences 30:53 Examples of leadership done right 33:58 Clarity, values, and operational guardrails 36:55 Why "should we?" must come before "can we?" 39:11 Making servant leadership work globally 42:49 Using your voice for good 46:29 Are you part of the problem or the solution? 47:56 Final reflections and invitation to reflect 49:12 MWC Outro   📣 Join the Conversation If this Mastering Workplace Culture episode challenged your thinking as a leader: 👍 Like this episode to support honest, responsibility‑driven leadership conversations 🔔 Subscribe for Mastering Workplace Culture discussions that focus on people, purpose, and accountability 💬 Comment with one leadership behavior you believe needs to change now 🔗 Share this with a leader who cares about being part of the solution 
 #MasteringWorkplaceCulture #LeadershipDevelopment #ServantLeadership #EthicalLeadership #Accountability #FutureOfWork

    50 min
  3. Calm, Candid, Deeply Human: Building Culture That Lasts

    APR 14

    Calm, Candid, Deeply Human: Building Culture That Lasts

    Mastering Workplace Culture continues the conversation on what healthy leadership looks like in a world shaped by AI, constant urgency, and ethical tension. In this episode, Tamara McCleary, CEO of Thulium, shares how calm, clarity, and psychological safety become the foundation for sustainable performance—especially when pressure is high, and decisions carry human consequences. Drawing on her background in trauma nursing, technology ethics, and executive leadership, Tamara explains why fear shuts down good judgment and why leaders must learn to regulate the room rather than escalate the moment. She offers real examples from her company that show how culture lives in micro‑behaviors: How leaders and contributors handle mistakes, how project managers discuss capacity, bandwidth, and boundaries, how everyone steps in when needed, and how teams protect one another's dignity while still delivering high‑quality work. The conversation also explores ethical leadership in practice. Tamara describes how her team asks "should we?" before "can we?" when working with AI, data, and social platforms—even when saying yes would be easier or more profitable. Integrity, coherence, and long‑term trust consistently outrank short‑term performance spikes. Finally, Tamara breaks down the leadership pillars that guide her decisions every day—servant purpose, respect, clarity, and courage—and explains how they shape client work, internal accountability, and the humanization of digital conversations. This episode reinforces a simple but powerful truth: healthy cultures are calm, specific, ethical, and deeply human—especially when the stakes are high.   ⏱️ Key moments 00:00–02:30 — Why people define culture through behavior, not slogans 02:30–05:45 — "Calm, candid, deeply human" leadership in practice 05:45–09:30 — Psychological safety, mistakes, and fixing systems instead of blaming people 09:30–12:45 — Leaders stepping in and sharing responsibility under pressure 12:45–15:45 — What large organizations can learn from small‑team cultures 15:45–18:45 — Trauma, healthcare, and why fear blocks sound decisions 18:45–22:45 — Structured debriefs and conflict without character attacks 22:45–26:45 — Ethics in AI, data, and social platforms: asking "should we?" 26:45–30:45 — Saying no to unethical client work and protecting coherence 30:45–35:45 — Sustainable performance, pacing, and rejecting hero culture 35:45–41:45 — Servant purpose, respect, clarity, and courage as decision filters 41:45–49:15 — Humanizing social media and building trust beyond metrics 49:15–56:45 — Responding, not reacting: humility, apologies, and repair 56:45–1:00:00 — Final reflections and leadership resources   📣 Join the Conversation If this Mastering Workplace Culture episode shifted how you think about leadership: 👍 Like this episode to support calm, human‑centered leadership conversations 🔔 Subscribe for more Mastering Workplace Culture discussions on ethics, clarity, and performance 💬 Comment with one leadership practice that helps your team feel safe and focused 🔗 Share this episode with a leader navigating AI, change, or burnout   #MasteringWorkplaceCulture #PsychologicalSafety #EthicalLeadership #HumanCenteredLeadership #LeadershipDevelopment #FutureOfWork

    1h 1m
  4. From Associations to Flying Cars: How Culture Drives What's Next

    APR 7

    From Associations to Flying Cars: How Culture Drives What's Next

    🎙️ New Mastering Workplace Culture episode! From association leadership to flying cars, Tim Jackson explains why workplace culture is the connective tissue that enables progress. Leaders now understand that they can't confine culture to a single industry—it shows up wherever people must align around a mission, coordinate under pressure, and adapt as change accelerates. In this wide‑ranging conversation, Tim Jackson draws on decades of experience across association leadership, the automotive industry, public policy, and emerging mobility to show how culture shapes outcomes at scale. Tim reflects on what it takes to build healthy, high‑functioning cultures inside member‑driven organizations—especially when boards, staff, and stakeholders bring competing priorities to the table. He describes strong leadership alignment as riding a tandem bike: Everyone must pedal together, of course. But direction, trust, and coordination—which must come from the leader holding the handlebars—make all the difference. The conversation then moves into the automotive world. Tim offers an insider's perspective on how dealership and manufacturer cultures have evolved—from overcoming long‑standing stereotypes to raising the bar on customer experience, teamwork, and quality. He explains why the most successful dealerships focus equally on employee experience and customer trust, and how cooperation has replaced high-pressure commission based selling models of the past.  Tim goes on to share that culture is tested most during disruption. Tim recounts how auto dealers and associations navigated COVID—balancing safety, continuity, and constantly changing regulations while meeting the responsibilities to both employees and communities. In moments like these, culture wasn't a "nice‑to‑have." Instead, it was the infrastructure that enabled leaders to respond with clarity.  Finally, the conversation looks ahead as Tim shares insights from his bestselling book, Dude, Where's My Flying Car?, explaining why he shifted from skeptic to believer in advanced air mobility. He unpacks what's actually happening behind the scenes with EVs, air taxis, flying cars, affordability, and why collaboration, trust, and leadership culture will ultimately determine how quickly these technologies integrate into everyday life. ⏱️ Key Moments 00:00–00:30 — MWC intro 00:30–01:10 — Welcome and Tim's Intro 01:10–03:12 — Tim Jackson's association leadership and automotive roots 03:12–04:45 — Why culture is always the first leadership problem 04:45–06:41 — The "tandem bike" metaphor for boards and executives 06:41–08:15 — Managing competing member priorities without fragmentation 08:15–09:38 — How alignment enables associations to scale impact 09:38–11:10 — The "We Card" campaign and changing public behavior 11:10–13:26 — National advocacy wins and long‑term leadership impact 13:26–14:35 — Turning the Denver Auto Show into a growth engine 14:35–15:58 — Culture alignment across dealers and stakeholders 15:58–18:20 — What the best car dealerships do differently 18:20–22:24 — Employee experience and customer trust rise together 22:24–25:10 — Why car quality reshaped the industry's reputation 25:10–28:07 — Teamwork replaces pressure selling in modern dealerships 28:07–31:05 — Innovation raises expectations—and prices 31:05–34:39 — The cultural trade‑off between features and affordability 34:39–36:55 — COVID exposed fragile organizational cultures 36:55–39:24 — Leadership decisions under constant uncertainty 39:24–43:10 — Why strong culture mattered more than strategy in crisis 43:10–47:39 — Associations and dealers navigating disruption together 47:39–50:15 — From skeptic to believer in flying cars 50:15–52:21 — Air taxis vs personal flying vehicles explained 52:21–55:30 — Why advanced air mobility adoption will be gradual 55:30–57:45 — Episode wrap‑up and final leadership reflections 57:45–58:21 — MWC outro   📣 Join the Conversation If this conversation expanded how you think about leadership, culture, and innovation: 👍 Like this episode to support thoughtful dialogue about work and the future 🔔 Subscribe to Mastering Workplace Culture for weekly leadership conversations 💬 Comment with the culture or leadership insight that stood out most 🔗 Share this with someone navigating change, innovation, or organizational growth #MasteringWorkplaceCulture #LeadershipDevelopment #OrganizationalCulture #AutomotiveLeadership #FutureOfMobility #PeopleFirstLeadership

    58 min
  5. Why Being a Better Human Makes You a Better Leader—with Sarah Cole

    MAR 31

    Why Being a Better Human Makes You a Better Leader—with Sarah Cole

    The just-dropped episode of the Mastering Workplace Culture podcast features a deeply human conversation with Sarah Cole, founder and CEO of Cole Forums and a leader who brings ethics, vulnerability, connection, and real‑world courage into every room she creates. Sarah has spent more than 30 years advising boards, general counsel, senior executives, and CEOs—all while building high‑trust peer forums where leaders can finally speak openly about the challenges they can't discuss anywhere else.  What makes Sarah's work powerful is its simplicity: Great leadership is first about being a good human. Sarah explains how culture, risk, compliance, integrity, employee engagement, and innovation all trace back to humanity—the choices leaders make, the behaviors they reward, and the environments they create. Throughout this conversation, Sarah shares how loneliness at the top inspired her to build a safe, confidential space where leaders can be vulnerable, challenge each other respectfully, and support one another without ego. She reveals why curated groups of no more than 15 people unlock deeper honesty, and how trust becomes the fuel for real growth.  Sarah also explores: • The intersection of compliance and culture—and how "doing the right thing" is contagious • Why vulnerability from one leader emboldens others to be braver in their own roles • How organizations can prepare for AI by strengthening culture, not just strategy • Why leaders must show integrity first if they expect others to follow • How peer support can transform real‑time decision‑making • The link between personal resilience and ethical leadership • The role of younger generations who expect authenticity, purpose, and respect at work • The growing importance of leader self‑awareness and emotional maturity As Sarah puts it, culture is what leaders reward, tolerate, and ignore—not vague values written on the wall. And when leaders learn to show up with humanity, consistency, and courage, everything else in the organization changes.    ⏱️ Key Moments 00:00–02:20—Sarah's background: ethics, governance, risk, and human behavior 02:20–04:30—The human core of culture and why leadership begins with humanity  04:30–06:30—Why senior leaders feel isolated—and how Cole Forums was born 06:30–08:30—Vulnerability, trust, and creating safe spaces for high‑stakes leadership 08:30–10:20—Why curated groups stay small and why every voice must be heard 10:20–12:30—Protecting community trust by refusing transactional "networking" 12:30–14:45—Building integrity‑based networks in a high‑pressure industry 14:45–17:00—Why legal and compliance roles are shifting toward business partnership 17:00–19:30—Leadership resilience and "you don't have to be brilliant, just keep showing up" 19:30–22:30—How peer conversations are changing real‑world leadership behaviors 22:30–24:00—WhatsApp groups, rapid support, and the rise of trusted peer circles 24:00–26:30—Why culture failures are tied to silence, fear, and visibility gaps 26:30–29:00—Preparing next‑gen leaders through industry‑academic partnerships 29:00–32:00—Vulnerability as a leadership tool—and why leaders must go first 32:00–34:00—Personal integrity, difficult decisions, and walking away from misalignment 34:00–39:00—Culture as risk mitigation; why doing the right thing still matters 39:00–42:00—Generational shifts: what younger leaders expect from workplaces 42:00–46:00—AI, uncertainty, and why culture is an organization's best preparation 46:00–49:00—Learning moments vs. failure; behavioral science insights 49:00–56:00—Personal stories, family, career pivots, and the humanness behind leadership 56:00–60:00—Legacy, purpose, and lifting all boats by building better leaders 
 If Sarah's approach to courage, trust, and human‑centered leadership resonated with you: 👍 Give this video a like to support conversations that make leadership more human 🔔 Subscribe for weekly insights from real leaders shaping workplace culture 💬 Comment with one leadership behavior you believe creates trust 🔗 Share this with someone who's building culture, community, or integrity in their organization #MasteringWorkplaceCulture #LeadershipDevelopment #OrganizationalCulture #EthicalLeadership #PeopleFirstLeadership #BusinessIntegrity

    1 hr
  6. How Petco's CEO Rebuilt Values to Play to Win

    MAR 24

    How Petco's CEO Rebuilt Values to Play to Win

    The newest episode of Mastering Workplace Culture features a rare, open conversation with Joel Anderson, CEO of Petco and longtime culture‑focused retail leader. From Toys "R" Us to Walmart to Five Below to Petco, Joel has spent three decades proving that culture—done intentionally—drives passion, discretionary effort, and performance at massive scale.  Joel shares how his "People → Passion → Performance" leadership playbook began with an hourly associate's hand‑painted mural in Lubbock, Texas, and why it has guided every team he has led since. He explains why culture cannot start with metrics, how leaders get people "on the bus," and why discretionary effort—not pressure—ultimately transforms stores, teams, and the customer experience.  He also reflects deeply on large‑scale culture transitions: • Walmart: Reviving local store culture and connecting hourly teams back to a mission much bigger than their daily tasks. • Five Below: Scaling from 361 to 1,600+ stores by formalizing values and behaviors for the first time—moving from "values through osmosis" to a structure that could grow nationwide. • Petco: Rewriting the company's values from scratch and shifting a legacy organization from playing not to lose to playing to win, all anchored in pet‑focused passion and human dignity.  Joel's storytelling reveals what culture really looks like through the eyes of a CEO: Messy, human, imperfect, and deeply personal. He shares how leaders must build self‑esteem, create teams, and celebrate people—not just outcomes. And he offers practical insight for leaders at every level: Focus on strengths, understand superpowers, and build systems that help people succeed. This is a conversation about people, purpose, and performance—and how the right culture unlocks all three.   ⏱️ Key Moments 00:00–02:00 — Welcoming Joel Anderson, CEO of Petco, longtime retail leader 02:00–04:00 — His retail journey and early culture roots 04:00–07:30 — Walmart's culture: strengths, gaps, and the "people first" shift  07:30–10:00 — The "People → Passion → Performance" mural story 10:00–13:00 — Why leaders must start with people, not performance 13:00–15:00 — Changing the conversation with store leaders 15:00–18:00 — Mission boards, engagement, and activating passion locally 18:00–21:00 — Why Five Below energized him and what he saw in the founders 21:00–24:00 — Creating Wow Town: an experiential culture hub 24:00–27:00 — Building Five Below's first-ever values + behaviors 27:00–32:00 — Proving culture drives performance (the 2017 breakthrough) 32:00–36:00 — Petco: playing to win vs. playing not to lose 36:00–40:00 — Rewriting Petco's values + defining "Foster the Fun" 40:00–45:00 — Rolling out new values and behaviors across the organization 45:00–48:00 — The power of superpowers: focusing on strengths, not deficits 48:00–50:00 — Gung Ho, worthwhile work, and leading with humanity 50:00–53:00 — Life outside work: family, golf, milestones, and roots 53:00–56:00 — Joel's advice to young culture leaders 56:00–57:00 — Final reflections on values, gratitude, and team celebration  We're confident Joel's leadership insights will help you see culture through a new lens. So, please: 👍 Give this video a like to support people‑centered leadership 🔔 Subscribe for weekly conversations with real culture builders 💬 Comment with the culture principle you're taking back to your team 🔗 Share this with a leader who's navigating culture change at scale #MasteringWorkplaceCulture #LeadershipDevelopment #OrganizationalCulture #RetailLeadership #PeopleFirstLeadership #BusinessTransformation

    54 min
  7. Designing a Safer Workplace: Engineering Healthcare Culture

    MAR 17

    Designing a Safer Workplace: Engineering Healthcare Culture

    The newest episode of Mastering Workplace Culture offers a candid, human-centered dialogue with Susan Thorn, a healthcare executive whose leadership style blends clear vision, empathy, and a firm grasp of operational needs.  A former registered nurse, Susan now serves as a senior leader at Community Health System, where she oversees the welfare of over 11,500 employees. Her approach is grounded in a straightforward conviction: tThose who are most directly involved in the work possess the most critical understanding. Susan discusses her experiences, from her early work managing the COVID-19 response to her current leadership role across the system. She explains how a strong organizational culture can provide stability in a field facing burnout, staff shortages, workplace violence, and constant operational demands. Susan's stories highlight the realities of culture work in a major trauma hospital: •Long‑tenured teams disrupted by organizational transitions • Clinicians with exceptional patient skills but strained colleague relationships • Leaders need to rebuild trust by showing up physically on the units • Frontline staff eager to speak transparently—once leaders establish safety • Hiring for cultural alignment before technical skill • The "maintenance" required to sustain a healthy culture long‑term • Coaching leaders who must model respect even on hard days She also describes the ongoing balance between operational safety and human warmth—especially as workplace violence rises across the healthcare sector. Her approach blends engineering discipline with compassion: Design systems, educate teams, anticipate risks, and make workplaces both safe and humane. This conversation is a clear look at what values‑based leadership requires in an environment where pressure never fades. Susan's work demonstrates how culture becomes a form of workplace engineering—a system that protects, empowers, and sustains the people who care for others every day.   ⏱️ Key Moments 00:00–00:31 — Opening MWC 00:31–02:07 — Introducing Susan Thorn and her unique background in nursing, safety, and system design 02:07–03:00 — Early connection with Chris & Mark during the COVID crisis 03:00–04:41 — Joining Community Health System: first impressions of a family‑based culture 04:41–06:00 — Early surprises, long‑tenured staff, and navigating cultural shifts 06:00–08:00 — From director to leader of 11,500 employees: "I take care of the people who take care of the people" 08:00–09:00 — The ongoing battle against burnout, staffing shortages, and workplace violence 09:00–10:34 — Why listening is the starting point for rebuilding values‑based culture 10:34–12:00 — Coaching senior leaders to model visibility, presence, and alignment 12:00–14:00 — Aligning brilliant clinical talent with values like respect and civility 14:00–16:00 — Workplace engineering: building culture like maintaining a bridge 16:00–17:00 — "Red carpet" employee experience from day one 17:00–19:00 — Why you can't "fix" culture by fixing one person 19:00–21:00 — Coaching misaligned clinicians and hiring for culture first 21:00–24:00 — Partnering with UCSF residents and creating safe learning environments 24:00–27:00 — Balancing psychological safety with physical safety amid rising violence 27:00–30:00 — The two cultures in healthcare: patient‑facing excellence vs. internal misalignment 30:00–33:00 — How psychological safety reveals the real state of culture 33:00–35:00 — The reality of subcultures—and why leaders must communicate the path forward 35:00–37:00 — Asking "What have I forgotten?" and keeping communication open 37:00–39:00 — From bedside nurse to culture shaper: expanding impact through system design 39:00–41:00 — Strategy during crisis: listening sessions, fractional improvements, and data‑driven wins 41:00–43:00 — Engineering respect into daily practices 43:00–45:00 — Why rollout fails when you forget to "take the people with you." 45:00–47:00 — Managing bad days, sustaining respect, and avoiding relational damage 47:00–49:00 — Personal wellbeing, resilience, and how Susan stays grounded 49:00–51:00 — Compersion: leading with compassion as a cultural advantage 51:00–52:00 — Closing MWC If Susan's perspective on culture, safety, and frontline‑first leadership resonated with you, help this message reach more leaders: 👍 Give this video a like to support conversations that center on real human experience 🔔 Subscribe for weekly episodes that explore culture through lived leadership 💬 Share your biggest insight about building safety—physical or psychological—in your own workplace 🔗 Send this episode to a leader in healthcare who needs encouragement and clarity right now #MasteringWorkplaceCulture #HealthcareLeadership #OrganizationalCulture #PeopleFirstLeadership #LeadershipDevelopment #WorkplaceSafety

    52 min
  8. How Amber Jordan Transformed Culture in Rural Healthcare

    MAR 10

    How Amber Jordan Transformed Culture in Rural Healthcare

    The newest episode of the Mastering Workplace Culture features an honest, compelling conversation with Amber "AJ" Jordan, CEO of Desert Sage Health Centers—a rural healthcare organization that transformed culture, strengthened leadership, and rebuilt trust across multiple sites through values‑driven alignment and measurable accountability. AJ shares how a single team conflict sparked her search for a stronger cultural foundation. What began with a book full of Post‑it notes led to a multi‑year journey grounded in transparency, data, and consistent leadership behavior. She describes the moment she realized she couldn't improve culture through isolated fixes—the entire organization, beginning with the executive team, needed shared expectations, clearer communication, and a common language.  This episode takes you inside the realities of culture change in a close-knit rural setting: Young managers learning to lead, long‑standing interpersonal history, the strain of limited staffing pools, and the unique challenges of small‑town relationships. AJ explains how data‑driven insights, leadership vulnerability, Lean foundations, and repeated Executive Team Effectiveness surveys shaped a culture where respectful behavior mattered as much as performance.  You'll hear how AJ and Desert Sage handled: Bringing frontline providers and clinicians into values‑based leadership Coaching high performers who struggled with interpersonal behavior Addressing skepticism from staff convinced that nothing would change Expanding culture work from executives → managers → staff Moving into a brand‑new medical building while protecting team  morale Innovating an innovative drive‑through element to the clinic based on patient feedback Creating a leadership pipeline that elevated people from entry‑level roles to major responsibilities This is one of the clearest examples of how culture becomes a core operating system — not through slogans, but through repeated alignment, shared vulnerability, and daily accountability.   ⏱️ Key Moments 00:00 Bold Leaders, No Buzzwords (Opening Narration) 00:21 Welcome + Introducing Amber "AJ" Jordan 00:45 Who AJ Is and the Reality of Rural Healthcare 02:07 The Post‑It Filled "Culture Engine" Book 03:36 Team Conflict That Sparked a Culture Journey 05:06 Why "Good" Wasn't Good Enough 06:49 Discovering Measurable Culture Tools 07:18 CEO Alignment + Building the Case for Culture 08:55 Why Site Alone Can't fix Culture 10:34 Young Managers, Small‑Town Dynamics, Healthcare Stress 12:09 Accountability: The Long‑Standing Challenge 13:51 The First Survey Results: A Painful Wake‑Up 15:44 Leadership Scores All Over the Map 17:31 Translating Clinical Strengths into Leadership Skills 19:04 Lean Foundations: Respect + Continuous Improvement 20:20 Skepticism, Naysayers, and Peer‑to‑Manager Transitions 22:42 Leaders Go First: The Multi‑Year Rollout Strategy 24:38 Beneficial Attrition + Coaching Interpersonal Outliers 27:00 The "Green‑Green" Breakthrough Moment 30:23 Culture as a Continuum: Progress Over Perfection 34:23 Applying Culture During a Massive Building Move 37:54 Innovating the Drive‑Through Clinic 41:30 Accountability: The Hardest Cultural Value 43:14 Leadership Development + Internal Promotions 45:39 AJ's Advice for CEOs: Transparency + Vulnerability 48:07 Olympic Reflections on Human Performance 52:12 Desert Sage as a Culture Success Story 54:26 Closing Narration + Call to Action
 Whether you're leading culture in a small organization in a small town or a large global corporation, we're sure AJ's culture story resonated. So please support more conversations that highlight real cultural transformation: 👍 Give this video a like to elevate people‑centered leadership 🔔 Subscribe to Mastering Workplace Culture for more in‑depth transformation stories 💬 Comment with the insight you're taking into your own culture work 🔗 Share this episode with a leader navigating organizational change   #MasteringWorkplaceCulture #LeadershipDevelopment #OrganizationalCulture #PeopleFirstLeadership #HealthcareLeadership #BusinessTransformation

    55 min
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Ratings & Reviews

5
out of 5
2 Ratings

About

The Mastering Workplace Culture podcast examines the hard truths of workplace culture change. Proven culture leaders share unfiltered stories of breakdowns, breakthroughs, and their bold decisions. And they'll discuss the steps they took to drive sustainable, tangible change in which respect and results are modeled, monitored, and validated equally. This is practical insight for executives who cannot afford to let culture fail—and for those who are just as concerned with their leadership legacy as they are with today's results.

Information

  • Creator
    S. Chris Edmonds and Mark S. Babbitt | Culture Change Leaders
  • Years Active
    2K
  • Episodes
    14
  • Rating
    Clean
  • Copyright
    © 2026
  • Show Website
    Mastering Workplace Culture

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