The Service Bay Podcast

Service Bay Podcast
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A podcast for the auto repair industry focused on customer experience, thoughtful leadership, and raising the standard of how shops serve people. We talk about what’s working, what’s broken, and how to build a healthier industry—while encouraging and equipping the next generation of auto repair professionals.

Episodes

  1. Feb 11

    Going the Extra Mile Andre’s Journey in Mobile Auto Repair Excellence

    In this episode, I talk with Andre Lambert from Gravity Automotive Solutions. We talk about serving well in the mobile auto repair space, how he got started and what he is working toward next. For questions, feedback or if you are interested in being a guest on the show, send us an email at info@servicebaypodcast.com

    55 min

  2. Feb 4

    Diagnosing Success with Independent Repair Shop Owner Tom Petty

    In this episode Tom Petty, a shop owner, technician instructor and former technician shares insights into the auto repair industry. We discuss what builds good shop culture, what is lacking in the industry and what we can do better. For questions or feedback, drop us an email at: servicebaypodcast.com

    1h 2m

  3. Jan 28

    Elevating Auto Repair Clint White Shares Strategies for Improving Sales Processes and Customer Experience

    In this episode, Clint White shares practical strategies that helped improve both sales processes and the customer experience inside their auto repair business. We talk through how clearer communication, better workflows, and more intentional decision-making changed the way customers said yes, technicians stayed focused, and the shop operated day to day. This conversation is for shop owners who want to elevate how their shop runs—without pressure tactics, gimmicks, or sacrificing trust in the process.

    55 min

  4. Jan 26

    What It Took to Grow One Shop to $3 Million a Year

    In this episode, we share the real story of a tech turned shop owner who grew his business from $20,000 a year into a $3 million operation. There was no overnight success. Growth came from years of learning, steady improvements, better decision, making, and the willingness to stay in the game for the long haul. This conversation is for anyone in the industry who wants sustainable growth, not shortcuts, and who care just as much about how their shop runs as how much it brings in.

    55 min

  5. Jan 23

    Serving Through Auto Repair with Pastor Jeff

    Pastor Jeff explains how auto repair ministries can change lives and glorify God in the process!

    1h 11m
  • 5 Episodes

About

A podcast for the auto repair industry focused on customer experience, thoughtful leadership, and raising the standard of how shops serve people. We talk about what’s working, what’s broken, and how to build a healthier industry—while encouraging and equipping the next generation of auto repair professionals.

Information

  • Creator
    Service Bay Podcast
  • Years Active
    2K
  • Episodes
    5
  • Rating
    Clean
  • Copyright
    © Service Bay Podcast
  • Show Website
    The Service Bay Podcast