Beyond the Operatory

Dental City
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Beyond the Operatory by Dental City cuts through the noise of modern dentistry with authentic conversations featuring industry leaders and clinical experts. Guided by host John Stamper, each episode explores a variety of topics critical to succeeding in today’s evolving dental landscape, including leadership development, smart business systems, financial health and more. Join us each week for fresh perspectives (and a little fun) as we break down these vital ideas and how they can help take your practice to the next level.   Dental City is a leading dental distributor based in Green Bay, WI with a drive to help practices reach their full potential—and  then keep growing. We’re excited to share these conversations with you!

  1. 1d ago

    The PPO Exit Playbook: Patient Retention Strategies That Work with Gary Takacs | Ep. 34

    "The common denominator of offices that have successfully resigned (from PPO plans) is they are more relationship-driven than transactional." — Gary Takacs In this episode of Beyond the Operatory, host John Stamper sits down with renowned dental consultant Gary Takacs to discuss what actually happens when practices reduce PPO participation. Rather than focusing solely on insurance negotiations, the conversation centers on patient experience, relationship-building, treatment acceptance, verbal skills, and trust-based care. The episode explores practical strategies dental owners, office managers, hygienists, and assistants can immediately implement, including documenting patient life events, improving treatment presentation language, using digital photography for education, strengthening emotional loyalty, and reframing insurance as a benefit rather than the primary reason patients choose a practice. The discussion also provides real-world examples of successful PPO resignations and the patient retention systems that make those transitions possible. In this episode, we cover: Chapters 00:00:00 Why Relationship-Driven Practices Win 00:02:28 The Foundation of Successful PPO Reduction 00:06:48 Understanding Your Insurance Data 00:07:34 How Practices Successfully Leave PPO Plans 00:10:50 Thinking About Insurance as a Coupon 00:13:08 Presenting Treatment as an Investment 00:15:30 The Power of Digital Patient Photography 00:17:50 Helping Patients Own Their Treatment 00:20:05 Verbal Skills That Increase Trust 00:22:20 Two Steps Every Practice Can Take Today 00:24:40 The Patient Loyalty Story Every Team Should Hear About the Guest: Gary Takacs is known throughout dentistry as the "Podfather," Gary launched the first dental podcast and has spent more than 45 years helping practices improve operational performance, patient relationships, and business systems. He brings firsthand experience from working with over 1,800 dental practices across the United States. Shop Dental City October Specials: (https://dentalcity.com/category/3846/october-specials)

    The PPO Exit Playbook: Patient Retention Strategies That Work with Gary Takacs | Ep. 34

  2. Oct 2

    Ivoclar Shares How to Turn Education Into a Powerful Business and Clinical Strategy | Ep. 33

    In this episode of Beyond the Operatory, host John Stamper sits down with Angela Severance of Ivoclar to discuss why clinical education remains one of the most overlooked drivers of operational success in modern dentistry. Drawing from her experience as a chairside dental assistant and educator, Angela explains how education improves adoption of new materials, increases clinician confidence, and strengthens patient trust. The conversation explores workflow-based learning, team onboarding, restorative dentistry education, CAD/CAM evolution, clinical confidence development, and how manufacturers can become true partners rather than product suppliers. Dental owners, practice managers, hygienists, assistants, and associates will learn why consistent education directly impacts efficiency, standardization, patient communication, and long-term practice growth. In this episode, we cover: Chapters 00:00:00 Why Education Matters More Than Product Sales 00:02:38 Angela's Journey From Dental Assistant To Educator 00:06:08 The Philosophy Behind Ivoclar Education 00:12:26 Awareness Creates Clinical Confidence 00:17:48 Building Education Into Company Culture 00:22:20 Inside Ivoclar's Learning Pathways 00:25:07 Why Hands-On Training Still Matters 00:31:08 The Onboarding Challenge In Modern Dentistry 00:31:15 Using Education As A Recruiting Advantage 00:35:10 Getting Started With Ivoclar Academy About the Guest: Angela Severance serves in Training and Education for Ivoclar. Beginning her career as a chairside dental assistant, she became deeply involved in CAD/CAM technology adoption and later helped develop educational pathways for dental assistants. Today, she focuses on workflow-based clinical education, onboarding programs, and assisting practices with successful implementation of restorative technologies. Shop Dental City’s October Specials: (https://dentalcity.com/category/3846/october-specials)

    Ivoclar Shares How to Turn Education Into a Powerful Business and Clinical Strategy | Ep. 33

  3. Sep 25

    How Top Dental Teams Protect Margins While Maintaining Clinical Excellence | Ep. 32

    "What goes in the mouth and stays in the mouth. It's not always about price. It's also about time." – Rhonda Durante In this episode of Beyond the Operatory, hosted by John Stamper and brought to you by Dental City, Rhonda Durante, Founder of DSO Connect, explains how dental practices can navigate rising operational costs, declining insurance reimbursements, and increasing supply chain complexity without sacrificing clinical outcomes. The conversation explores how manufacturers, distributors, and practice leaders can work together to deliver quality products at competitive pricing while maintaining treatment consistency. The discussion dives into product standardization, bundled purchasing programs, clinician education, continuing education opportunities, and patient take-home revenue strategies. Rhonda Durante argues that successful procurement decisions should be based on total operational value, including reduced procedure steps, manufacturer support, training resources, and patient satisfaction rather than unit price alone. In this episode, we cover: Chapters 00:00:00 Why Product Value Beats Sticker Price 00:02:03 Meet DSO Connect Founder Rhonda Durante 00:03:49 Quality Products vs House Brands 00:05:00 Rising Costs and Procurement Challenges 00:06:06 Creating Value Through Manufacturer Partnerships 00:07:24 Why Dental City Stood Out 00:09:08 The Importance of Manufacturer Feedback 00:11:15 Education, CE Credits, and Clinical Growth 00:12:34 New Revenue Opportunities Through Resale 00:13:40 What Excites Rhonda About Dentistry's Future 00:15:40 Technology, Transparency, and Vendor Relationships About the Guest: Rhonda Durante is the founder of DSO Connect and has more than 40 years in dentistry and 32 years working within the DSO space. Throughout her career she has worked as a territory representative, dealer representative, and manufacturer partner. Today she helps connect manufacturers, distributors, and dental organizations through pricing programs, education initiatives, bundled purchasing opportunities, and strategic partnerships focused on maintaining quality while controlling costs. Shop Dental City’s September Specials: (https://dentalcity.com/category/3825/september-specials)

    How Top Dental Teams Protect Margins While Maintaining Clinical Excellence | Ep. 32

  4. Sep 18

    [Inside Scoop] Why Dentists Use Endocator® to Support Successful Root Canals | Ep. 31

    In this episode of Beyond the Operatory, host John Stamper sits down with Dr. Ryan Walsh and Dr. Michael Miyasaki to discuss how objective ATP testing is changing the way clinicians evaluate root canal cleanliness. The conversation focuses on the Vista Apex Endocator®, a chairside diagnostic device that measures ATP levels remaining inside the canal system after instrumentation and irrigation. The guests explain how clinicians traditionally relied on technique and experience to determine whether canals were adequately disinfected. With the Endocator®, practices can obtain a cleanliness score in approximately 10 seconds, helping identify missed anatomy, residual tissue, bacterial contamination, or other procedural challenges before obturation. The result is improved clinical confidence, stronger patient communication, and potentially more predictable healing outcomes for both general practitioners and endodontists. Product Spotlight: Chairside confidence starts with consistent verification. Endocator® by Vista Apex gives your clinical team a measurable way to confirm canal cleanliness before treatment completion. Shop Vista Apex’s Endocator® here: (https://dentalcity.com/product/22792/vista-apex-endocator-chairside-device-kit?DC00022792) In this episode, we cover: Chapters 00:00:00 Why Clinicians Need Objective Endodontic Data 00:01:24 Meet Dr. Ryan Walsh & Dr. Mike Miyasaki 00:03:25 The Problem: You Can't Visually Confirm Cleanliness 00:05:28 How ATP Testing Works Chairside 00:09:10 The 80-Score Wake-Up Call 00:10:52 Real-Time Clinical Feedback in 10 Seconds 00:13:00 Communicating Objective Data to Informed Patients 00:15:55 The GP Perspective on Confidence & Case Acceptance 00:19:18 The "Hallelujah Moment" for Skeptical Clinicians 00:23:24 Easy Workflow Integration 00:26:38 Final Takeaways: From Subjective to Objective Endodontics About the Guests: Dr. Ryan Walsh - Board-certified endodontist at Advanced Endodontics of Texas, adjunct assistant professor at Texas A&M College of Dentistry, published researcher, lecturer, and member of the Journal of Endodontics Scientific Advisory Board. Dr. Michael Miyasaki - General dentist, educator, clinician, and Chief Dental Officer for Vista Apex Solutions with nearly four decades of clinical experience focused on restorative dentistry, aesthetics, prevention, and practice growth.

    [Inside Scoop] Why Dentists Use Endocator® to Support Successful Root Canals | Ep. 31

  5. Sep 11

    You Don't Need All the Answers: How to Lead During Change | Ep. 30

    "It's not rocket science. None of this is rocket science. All of it is based on basic human behavior." – Betsy Mitchell In this episode of Beyond the Operatory, host John Stamper sits down with leadership expert Betsy Mitchell to explore one of dentistry's biggest challenges in 2026: leading teams through constant change. From DSO integration and regulatory shifts to technology adoption and staffing shortages, dental practices face a growing number of operational pressures that require adaptive leadership rather than rigid management. The conversation focuses on practical strategies that help dental owners, office managers, hygienists, and team leaders create stability during uncertainty. Key lessons include managing ambiguity, preventing burnout, improving employee retention, building psychological safety, communicating with transparency, and creating frameworks that help teams remain resilient while dentistry continues to evolve. In this episode, we cover: Chapters 00:00:00 Why Leadership Matters During Change 00:01:07 Welcome & Episode Overview 00:02:32 DSO Integration and Practice Growth Decisions 00:05:01 Regulatory Changes Affecting Dentistry 00:07:25 Technology Overload and Innovation Fatigue 00:11:00 Leadership Versus Resistance 00:11:15 Managing Staff Shortages and Burnout 00:14:23 Employee Retention Strategies 00:15:19 Practical Change Management Frameworks 00:17:35 Celebrating Small Wins During Change 00:20:04 Why Dental City's Culture Stands Out 00:22:28 The Future of Dentistry and Innovation About the Guests: Betsy Mitchell is a leadership consultant, executive coach, and longtime advisor to dental organizations. Throughout this series, she shares expertise on culture, leadership development, organizational change, employee retention, and creating resilient teams during periods of uncertainty. Shop Dental City’s September Specials: (https://dentalcity.com/category/3825/september-specials)

    You Don't Need All the Answers: How to Lead During Change | Ep. 30

  6. Sep 4

    Why Every DSO Needs a Trusted Supplies Distributor Partner Before Scaling

    In this special episode of Beyond the Operatory, host John Stamper sits down with John, Jordan, and Riley from Dental City, a dental supplies distributor, during the 2026 Dykema Conference, to discuss the realities of dental group growth, DSO expansion, manufacturer partnerships, and the infrastructure required to keep dental practices supplied with the products they need. The conversation highlights how consolidation continues to reshape the profession, creating new pressure around forecasting, inventory management, dental supply distribution, procurement, and supplier accountability. The discussion also explores Dental City's investments in robotics, warehouse automation, vertical lift technology, and scalable logistics systems that support the distribution of dental supplies and products nationwide. Leaders explain how accurate inventory positioning, real-time integrations, same-day fulfillment, and strategic manufacturer partnerships help practices—from independent offices to rapidly expanding DSOs, maintain reliable access to the dental products they depend on every day. A key takeaway is that successful growth requires operational systems that reduce chaos before scale amplifies it, supported by dependable dental supply distribution and strong manufacturer relationships. In this episode, we cover: Chapters 00:00:00 Dykema 2026 and Dental Industry Growth 00:02:02 Dental City's CEO Announcement 00:04:32 Building True Strategic Partnerships 00:04:36 Why Every DSO Is Different 00:05:47 The Reinvention of Dentistry 00:06:09 Warehouse Automation and Robotics 00:06:33 Integrating with Growing DSOs 00:07:56 Manufacturer Partnerships Explained 00:08:45 Delivering Products in Two Days 00:09:55 Inventory Forecasting Challenges 00:10:48 Scaling Without Supply Chain Chaos 00:13:06 Why Dental Leaders Should Attend Dykema About the Guests: John Mathys is the co-owner of Dental City. He’s helped guide the company's strategic investments in automation, technology integrations, and distribution infrastructure to support future growth. Jordan Lorenz is the new CEO of Dental City, focused on strategic growth, DSO partnerships, special markets, and strengthening operational integration across expanding dental organizations. Riley Berg is Dental City’s Business Development Manager. She’s a leader within Dental City's special markets initiatives, helping DSOs and group practices align goals, supplier partnerships, forecasting strategies, and scalable procurement systems. Shop Dental City’s September Specials: (https://www.dentalcity.com/category/3825/september-specials)

    Why Every DSO Needs a Trusted Supplies Distributor Partner Before Scaling

  7. Aug 28

    How Kulzer’s iCEM® Universal Plus Supports Predictable Clinical Outcomes | Ep. 28

    "Technology will help the end product. But it's not only technology. The technique is important to take advantage of that technology." Prosthodontist Dr. Roberto Macedo shares how he achieves predictable restorative outcomes using standardized adhesive cementation protocols and Kulzer's ISM Universal Plus cement system. Drawing on more than 25 years of clinical experience, Dr. Macedo explains why long-term success in restorative dentistry comes from combining proven products, repeatable workflows, and team-wide consistency rather than constantly changing materials. In this episode of Beyond the Operatory, hosted by John Stamper and proudly brought to you by Dental City, a dental supplies distributor, listeners gain practical insights into simplifying restorative procedures while improving clinical efficiency and reliability. The conversation explores how clinicians evaluate restorative materials, standardize inventory, reduce procedural complexity, and improve efficiency through integrated cementation systems like Kulzer's iCEM® Universal Plus. Key takeaways include reducing inventory complexity, minimizing material waste, increasing productivity, and selecting trusted manufacturer-backed products that support long-term clinical success and patient satisfaction. In this episode, we cover: Chapters 00:00:00 Welcome to Beyond the Operatory 00:02:40 Why Materials Dictate Technique 00:04:21 Selecting Materials With Confidence 00:05:20 Why Dr. Medo Chose Adhesive Cementation 00:07:40 Understanding iCEM® Universal Plus Technology 00:10:33 Practical Tips for Faster Adoption 00:13:20 The Business Case for Standardization 00:15:00 What Patients Actually Care About 00:19:12 Evaluating New Dental Technologies 00:23:04 Technology vs Technique About the Guest: Dr. Roberto Macedo, DDS, MS is a prosthodontist and the owner of RM Advanced Center for Cosmetic Dentistry in St. Petersburg, Florida. With more than 25 years of clinical experience, Dr. Macedo focuses on prosthodontics, adhesive dentistry, restorative protocols, and clinical workflow standardization. Product Spotlight: Kulzer’s iCEM® Universal Plus is a resin-based adhesive cement for the bonding of indirect dental restorations, prosthetic devices, and dental cores. Shop iCEM® Universal Plus: https://dentalcity.com/product/22895/kulzer-icem-universal-plus-syringe

    How Kulzer’s iCEM® Universal Plus Supports Predictable Clinical Outcomes | Ep. 28

  8. Aug 21

    Strategic Planning for Dentists: The Framework for Sustainable Growth | Ep. 27

    "We're not doing it for the systems part. We're doing it to operate efficiently so we actually reduce stress in the practice." – Ken Mathys In this episode of Beyond the Operatory, hosted by John Stamper and proudly brought to you by Dental City, Ken Mathys breaks down the operational frameworks that separate high-performing dental practices from those constantly fighting fires. From strategic planning and annual business reviews to KPI tracking and daily huddles, this conversation provides a practical roadmap for practice owners who want greater predictability, healthier teams, and stronger financial outcomes. Listeners will learn how to establish measurable goals, communicate expectations clearly, deliver timely feedback, and create accountability systems that build a winning culture. The discussion also explores formula bonuses, monthly reporting, delegation, and leadership lessons that help dentists spend less time managing chaos and more time serving patients. In this episode, we cover: Chapters 00:00:00 Introduction to Dental Business Management 00:02:15 Why Strategic Planning Matters 00:06:18 Building an Annual Business Plan 00:11:12 KPIs Every Practice Should Track 00:16:09 Assigning Ownership and Accountability 00:17:24 Formula Bonuses and Performance Systems 00:19:52 Daily Huddle Best Practices 00:21:27 Celebrating Team Success 00:25:15 Structure Creates Predictability 00:26:55 Leadership Lessons From Ken Mathys 00:27:04 The Importance of Timely Feedback 00:28:55 Final Takeaways About the Guest: Ken Mathys is the founder of Dental Practice Advisors and has spent over three decades helping dentists master the business systems behind their clinical work. He specializes in leadership, operations, and practice transitions. Product Spotlight: Standardizing glove inventory reduces ordering complexity, eliminates clinical interruptions, and helps assistants and hygienists maintain consistency throughout the day. Shop Dental City Nitrile Exam Gloves: (https://dentalcity.com/category/1223/nitrile-powder-free)

    Strategic Planning for Dentists: The Framework for Sustainable Growth | Ep. 27
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About

Beyond the Operatory by Dental City cuts through the noise of modern dentistry with authentic conversations featuring industry leaders and clinical experts. Guided by host John Stamper, each episode explores a variety of topics critical to succeeding in today’s evolving dental landscape, including leadership development, smart business systems, financial health and more. Join us each week for fresh perspectives (and a little fun) as we break down these vital ideas and how they can help take your practice to the next level.   Dental City is a leading dental distributor based in Green Bay, WI with a drive to help practices reach their full potential—and  then keep growing. We’re excited to share these conversations with you!

Information

  • Creator
    Dental City
  • Years Active
    2026
  • Episodes
    37
  • Rating
    Clean
  • Copyright
    © 2026 Dental City, Inc.
  • Show Website
    Beyond the Operatory

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