Leadership Lens

Heather Arias De Cordoba
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Leadership Lens is a podcast hosted and produced by Heather Arias de Cordoba, editor of BoardRoom magazine and leadership storyteller, featuring candid conversations with leaders across hospitality, private clubs, technology and beyond. Each episode explores the challenges they’ve faced, the moments that shaped them and how they continue to adapt, grow and lead with intention. These are honest stories about resilience, learning through uncertainty and building strong teams, designed to inspire leaders at every stage to think differently, lead boldly and keep moving forward.

  1. May 20

    Michael Stott on Servant Leadership, Club Culture and Why Trust Still Matters Most

    ABOUT MICHAEL Michael Stott, CCM, CCE, is a partner with The Triumph Group and a respected leader within the private club industry with more than 30 years of experience in club management and leadership. Beginning his career as a caddie and Evan Scholar, Michael went on to serve as a GM for more than three decadesbefore transitioning into executive search, leadership advisory and consulting. Known for his servant leadership philosophy and strong people-centered approach, Michael places a significant emphasis on trust, accountability and culture. He believes that great leadership begins with humility, consistency and a genuine investment in the success and well-being of others. Through his work with The Triumph Group, Michael helps clubs identify and develop strong leaders while guiding organizations in building healthy cultures that support both staff and member experience. His perspective is rooted in the belief that leadership is ultimately about service, integrity and positivelyimpacting the lives of others. EPISODE HIGHLIGHT Join us for a thoughtful and engaging conversation with Michael Stott, CCM, CCE, partner with The Triumph Group and longtime private club leader, as he shares lessons learned from more than three decades in club management, leadership and mentorship. Drawing on experiences that range from his early days as a young GM trying to “make everyone happy” to advising clubs and placing leaders today, Michael reflects on the importance of trust, accountability and servant leadership in building strong organizations. In this episode, Michael discusses why culture is one of the mostimportant assets within a club, how leaders must protect and support their teams and why hiring the right people is critical to long-term success. He also explores the connection between employee experience and member satisfaction, emphasizing that exceptional service can only happen when staff members feel respected, empowered and valued. Michael shares thoughtful insights on leadership development, difficult conversations, consistency in service and the role mentorship has played throughout his life and career. His perspective offers a compelling reminder that leadership is less about authority and more about serving others with humility, integrity and purpose. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Michael shares leadership insights shaped by decades of experience in club management, mentorship and organizational culture. You’ll hear: Why leadership is about making thoughtful decisions, not trying to please everyone How trust is built through care, competency and consistency Why mentorship and accountability are essential for leadership growth How strong club culture directly impacts both staff engagement and memberexperience Why hiring the right people is one of the most important leadership responsibilities How protecting staff creates healthier and more successful organizations Why consistency matters in delivering exceptional member experiences How servant leadership helps leaders build stronger teams and cultures Why difficult conversations are necessary to maintain standards and accountability How humility, faith and personal values can shape leadership philosophy Why great leadership is rooted in service, integrity and genuine care for others Throughout the conversation, Michael reinforces that leadership is not about titles or control, but about positively influencing people, protecting culture and helping others grow. His reflections offer valuable lessons for leaders both inside and outside the private club industry.

    33 min

  2. May 12

    Bill McMahon Sr.: Leadership, Listening & the Future of Private Clubs

    ABOUT BILL McMAHON Bill McMahon Sr., AIA, OAA, is founder of McMahon Group and a strategic, financial and architectural planning consultant to private clubs throughout North America and beyond. Since establishing the firm in 1983, Bill has helped more than 2,000 clubs navigate complex challenges related to governance,membership, capital planning and facility development. With a background in architecture and a family legacy in the profession dating back to 1906, Bill brings a unique, integrated approach to club consulting—combining design, financial feasibility and member alignment to ensure successful project execution. Beyond his consulting work, Bill has served in leadership roles within his own clubs, including as president and board member, giving him firsthand insight into the realities of club governance and member expectations. He is a co-author of McMahon Club Trends®, founder of the Excellence in Club ManagementAward and a frequent speaker at industry conferences across North America. Known for his candid, practical and people-focused approach, Bill is widely respected for his ability to help clubs “tell it like it is” while guiding them toward thoughtful, sustainable solutions. EPISODE HIGHLIGHT Step into a candid and insightful conversation with Bill McMahon Sr., founder of McMahon Group, as he shares more than forty years of experience working with private clubs around the world. Drawing on his background as both an architect and club leader, Bill explains why strong governance, clear communication and member alignment are essential to long-term success. He reflects on how clubs have evolved over time—from traditional, single-focus facilities to dynamic, family-oriented environments that serve as today’s “third space” for connection and community. Bill also explores the importance of adapting to societal trends, managing competition, and making thoughtful capital decisions that balance member expectations with financial realities. Throughout the conversation, he emphasizes the role of mentorship, the importance of listening as a leader and the responsibility to guide clubs with honesty and integrity. His perspective offers a powerful reminder that while the industry continues to change, the fundamentals of leadership—people, trust and adaptability—remain constant. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this engaging discussion, Bill shares insights shaped by decades of experience across more than 2,000 clubs. You’ll hear: Why strong leadership from both the board and general manager is essential to club success How member alignment and communication drive successful capital projects Why “listening first” is one of the most important leadership skills How clubs must evolve to meet changing societal needs and expectations The growing importance of family, wellness and year-round programming Why honesty and transparency are critical—even when conversations aredifficult How mentorship shapes the next generation of club leaders Why clubs must balance tradition with adaptability to remain relevant The difference between return on investment and return on experience Why giving back is one of the most important measures of long-termsuccess Throughout the conversation, Bill reinforces that great clubs are not defined by buildings alone, but by leadership, culture and the ability to create meaningful experiences for their members.

    42 min

  3. May 6

    Larry Hirsh: The Risk of Falling Behind—How Clubs Lose Value When Leaders Stop Thinking Long-Term

    ABOUT LARRY Larry Hirsh is president of Golf Property Analysts, a real estatespecialty consulting, appraisal and brokerage firm focused on golf and club properties across the United States. With a career spanning several decades, he has advised private clubs, boards and ownership groups on valuation, market positioning and long-term financial sustainability. Known for his objective, data-driven approach, Larry brings a deep understanding of the complexities facing today’s private clubs, from governance challenges to market dynamics and capital investment decisions. His work centers on helping clubs align financial strategy with long-term viability, ensuring decisions support both current and future membership. Larry is also a frequent speaker and writer within the industry, sharing insights on club value, governance and sustainability. His perspective is grounded in experience, integrity and a commitment to helping clubs make informed, responsible decisions.   EPISODE HIGHLIGHT Step into a candid and insightful conversation with Larry Hirsh,president of Golf Property Analysts, as he shares a decades-long perspective on what truly drives long-term success in the private club industry. Drawing from his experience advising clubs across the country, Larry explores the critical balance between underinvesting and overextending and why understanding market position is essential to maintaining financial stability and member value. He discusses the emotional and political dynamics of board governance, the risks of short-term decision-making and the importance of relying on professional expertise. Throughout the conversation, Larry reflects on the evolving expectations of members, the challenges of generational change and the importance of creating environments that are both financially sustainable and culturally relevant. He also offers practical insights into how clubs can stay ahead ofoperational challenges and avoid the pitfalls that lead to long-term decline. This episode offers a grounded and honest look at leadership through the lens of experience, discipline and a commitment to long-term thinking. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Larry shares insights shaped by decades of experience advising clubs and analyzing long-term outcomes. You’ll hear: Why humility and the ability to say “I don’t know” are essential leadership traits How honesty and integrity simplify decision-making and build long-term trust Why clubs must prioritize long-term sustainability over short-term preferences How deferred maintenance and misaligned spending can quietly undermine a club The importance of understanding market position and member expectations Why boards should rely on professional expertise rather than personal agendas How emotional and political dynamics can impact governance decisions Why balancing investment and financial discipline is critical to success How generational shifts are changing what members value in the club experience Throughout the conversation, Larry reinforces that strong leadership is rooted in perspective, discipline and a commitment to making decisions that support the long-term health of the club and its community.

    35 min

  4. Apr 28

    Roger Chao on Board Culture, Trust & Governance: How Great Boards Think, Challenge & Lead Together

    ABOUT ROGER Roger Chao is a board consultant and governance expert who works with organizations to strengthen board performance, improve governance structures and build high-functioning leadership teams. With experience advising boards across multiple sectors, Roger focuses on helping directors understand their roles, improve decision-making processes and create cultures of accountability and trust. Known for his practical and insightful approach, Roger emphasizes the importance of clarity, discipline and continuous learning in governance, helping boards operate more effectively and deliver better outcomes for their organizations. EPISODE HIGHLIGHT Join Roger Chao, board consultant and governance expert, for athought-provoking conversation on what truly defines effective governance in today’s private club environment. In this episode, Roger explores how board culture shapes organizational success, why clarity and trust are essential and how boards can avoid common dysfunctions such as micromanagement, poor communication and misalignedexpectations. He shares insights on the importance of psychological safety, structured decision-making and the role of the chair in setting tone and direction. Roger also discusses how boards can create space for productive disagreement while maintaining respect and alignment. This conversation offers a fresh and practical perspective on governance, reminding leaders that strong boards are built through intentional behavior, not just formal structures. WHAT YOU’LL LEARN FROM THISCONVERSATION In this insightful discussion, Roger shares practical guidance forbuilding stronger boards and better governance. You’ll hear: What defines a healthy board culture in practice Why clarity and calm are essential in board leadership How to avoid micromanagement and maintain proper governance roles The importance of psychological safety in boardrooms How boards can ask better questions and improve decision-making Why trust between boards and management is critical How to create space for productive disagreement The role of the chair in shaping culture and behavior Why governance is about accountability, not just participation How strong boards balance oversight with trust Throughout the conversation, Roger reinforces that governance excellence comes from disciplined thinking, strong relationships and intentional leadership.

    49 min

  5. Apr 20

    Eric Bischofberger: Why Culture, Accountability and “Pressure Is a Privilege” Define Great Leadership

    ABOUT ERIC Eric Bischofberger, CCM, CMCA, is GM/COO of Hampton Hall Club, a Distinguished Club with EXCEPTIONAL status located in Bluffton, South Carolina. With a career rooted in the private club industry from an early age, Eric was influenced by his father, a longtime club manager, shaping his passion for hospitality andleadership. Known for his people-first leadership style, Eric emphasizes culture, continuous improvement and accountability. He believes strongly in empowering teams, fostering trust and creating environments where employees feel supportedand inspired to grow. Eric is recognized for his thoughtful approach to leadership, hiscommitment to developing others and his focus on creating meaningful experiences for both members and staff. EPISODE HIGHLIGHT Step into a heartfelt and inspiring conversation with Eric Bischofberger, CCM, CMCA, GM/COO of Hampton Hall Club. Drawing from a career shaped by mentorship, personal growth and real-world leadership experience, Eric shares the lessons that have defined his leadership philosophy. In this episode, Eric explores the importance of feedback, the value of learning through mistakes and the role culture plays in shaping both team performance and member experience. He reflects on the emotional impact of achieving Distinguished Club recognition and why that success belongs to theentire team. Eric also shares his perspective on leading with intention, responding rather than reacting and creating an environment where people feel empowered to do their best work. His insights offer a powerful reminder that leadership is about people, purpose and the impact we leave behind. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Eric shares insights shaped by experience, mentorship and personal growth. You’ll hear: Why great leadership starts with asking “what are you going to do with it?” How feedback can be one of the most valuable tools for growth The difference between reacting and responding in leadership moments Why culture requires constant attention and daily reinforcement How strong teams create exceptional member experiences The importance of empowering employees at every level Why mistakes are essential to learning and continuous improvement How leadership is defined by impact, not title The emotional significance behind Distinguished Club recognition Why “pressure is a privilege” is a powerful leadership mindset Throughout the conversation, Eric reinforces that leadership is rooted in intention, humility and a commitment to making a positive impact on others.

    41 min

  6. Apr 13

    Tom Vlach on Mentorship, Letting Go of Credit, and Building Clubs Where People, and People’s Lives, Actually Thrive

    ABOUT TOM Tom Vlach is the founder of Triumph Group, a boutique executive search and advisory firm specializing in the private club industry. Prior to founding the firm, he spent more than 30 years as a golf course superintendent, including leadership roles within the PGA Tour and at premier club properties. Known for his relationship-driven approach, Tom emphasizes integrity, honesty and long-term connection in both leadership and executive search. His experience spans both private club environments and large organizational structures, giving him a unique perspective on governance, cultural alignment and leadership fit. Tom is passionate about helping clubs and candidates make informed decisions, ensuring both sides understand expectations, culture and long-term goals. He is also an advocate for improving work-life balance within theindustry and supporting the next generation of leaders. EPISODE HIGHLIGHT Step into a candid and experience-driven conversation with Tom Vlach, founder of Triumph Group and longtime leader in the private club industry. Drawing on a 30-year career as a golf course superintendent, Tom shares the lessons that shaped his leadership philosophy, from early mentorship to high-pressure moments on one of golf’s biggest stages. In this episode, Tom explores the importance of relationships inleadership, the need for patience and clarity during challenging situations and the role of integrity in building trust across teams and organizations. He reflects on how transitioning from private club operations to a corporate environment reshaped his approach to communication and influence. Tom also discusses the importance of cultural fit in leadership roles, the realities of governance within clubs and why candidates must approach opportunities with the same level of diligence as the organizations interviewing them. His perspective offers a grounded reminder that leadership is not about personal recognition, but about stewardship, alignment and the ability to positively impact others over time. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Tom shares insights shaped by decades of experience in the field. You’ll hear: Why mentorship can shape leadership far beyond technical skills How relationships, not titles, define long-term success Why patience and clear thinking are critical during high-pressure momentsHow to lead without needing recognition or credit Why managing up and down is an essential leadership skill How cultural fit determines long-term success more than capability alone Why candidates should interview clubs as thoroughly as they are being interviewed How governance and leadership expectations impact executive tenure Why integrity and honesty remain foundational in leadership and business The importance of advocating for work-life balance in a demanding industry How strong team culture directly influences member experience Why leadership is ultimately about stewardship, not control

    26 min

  7. Apr 6

    David Main: From a “PhD in Himself” to Mentorship, Empathy and Lasting Leadership

    ABOUT DAVID David Main, MBA, PGA, ECM, is GM/CEO of Lambton Golf & Country Club and a past president of the Club Managers Association of Canada. A former PGA professional, he began his career in golf operations before transitioning into club management, where he has spent more than two decades leading teams and shaping club culture. Known for his thoughtful, people-centered leadership style, David places a strong emphasis on mentorship, self-awareness and intentional leadership. His approach is rooted in the belief that great leadership begins with understanding oneself and extends to every interaction with team members. As the 2025 recipient of the Denzil Palmer Mentor of the Year Award, David is recognized for his commitment to developing others and contributing to the growth of the private club industry. He is a strong advocate for fostering supportive environments where individuals feel valued, respected and inspired to grow. EPISODE HIGHLIGHT Step into a reflective and inspiring conversation with David Main, GM/CEO of Lambton Golf & Country Club and 2025 Denzil Palmer Mentor of the Year Award recipient. Drawing on a career that spans the PGA and private club leadership, David shares how personal challenges and a transformative solo cycling journey across Canada reshaped his perspective on leadership, identity and purpose. In this episode, David explores the importance of self-awareness, empathy and intentional leadership in today’s club environment. He discusses why consistency in service matters more than perfection, how team culture directly influences member experience and why leaders must prioritize the well-being and engagement of their staff. He also reflects on the power of mentorship, the responsibility leaders have to positively impact others each day and the importance of maintaining perspective in a high-pressure industry. His story offers a compelling reminder that leadership is ultimately about people, presence and the legacy we leavethrough others. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, David shares insights shaped byexperience, reflection and personal growth. You’ll hear: Why self-awareness is one of the most important qualities a leader can develop How separating identity from title can lead to stronger, more grounded leadership Why consistency matters more than perfection in delivering a great member experience How team culture directly impacts member satisfaction and engagement Why mentorship plays a critical role in shaping the future of the industry How leaders can maintain perspective during high-pressure moments Why empathy and intentional presence must be practiced, not assumed How personal challenges can become defining moments for leadership growthWhy creating a positive impact on others each day should be a leadership priority How legacy is built through people, not projects or milestones Throughout the conversation, David reinforces that leadership is a daily practice rooted in intention, awareness and care for others. His perspective serves as a reminder that when leaders invest in their people, they create stronger cultures, better experiences and a more resilient industry.

    31 min

  8. Mar 31

    Corey Saban on Intentional Communication, EQ and Club Culture

    ABOUT COREY Corey Saban is a communications strategist with a background in journalism, broadcasting and leadership communications. Over the course of his career, he has worked across media, storytelling, team development and crisis communication, helping leaders and organizations strengthen the way they connect with others. Known for his thoughtful, engaging and people-centered approach, Corey brings a strong understanding of how presence, emotional intelligence and intentional messaging influence trust, culture and leadership effectiveness. His work in and around the private club industry reflects a deep belief that communication is not just about delivering information. It is about helping people feel understood, valued and connected to something larger than themselves. EPISODE HIGHLIGHT Step into a conversation about leadership, communication and club culture with Corey Saban, communications strategist. Drawing on experiences from journalism, broadcasting and advisory work, Corey shares what he has learned about leadership from watching how people respond under pressure and why the leaders who stand out most are often those who remain calm, measured and deeply aware of how they make others feel. In this episode, Corey explores the importance of emotional intelligence, presence and intentional communication in today’s private club environment. He explains why trust and consistency are foundational to healthy club culture, how leaders can better connect with team members by understanding their individual motivations and why storytelling remains one of the most powerful tools for building stronger teams and more meaningful member experiences. His perspective is a timely reminder that leadership today requires not only clarity and resilience, but also humility, empathy and the discipline to listen before speaking. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Corey offers perspective shaped by years of experience in communications, media and leadership advisory work. You’ll hear: Why leadership under pressure reveals character more clearly than prepared words How emotional intelligence and presence shape trust inside club culture Why humility and restraint are often more powerful than being the loudest voice in the room How intentional communication helps leaders build credibility and consistency Why timing, tone and body language matter just as much as the message itself Where clubs often underestimate the impact of communication on culture How leaders can better engage teams by understanding what motivates each individual Why resilience, persistence and rejection can shape stronger leaders over time How storytelling helps turn service into experience and experience into memory Why mental health, vulnerability and asking for help matter in high-pressure club environments Why leadership is ultimately about impact and how people feel, not just outcomes Throughout the conversation, Corey reinforces the idea that great leadership begins with self-awareness and extends through every interaction. His perspective reminds us that when leaders communicate with empathy, clarity and intention, they create stronger teams, healthier cultures and more meaningful experiences for everyone around them.

    24 min
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About

Leadership Lens is a podcast hosted and produced by Heather Arias de Cordoba, editor of BoardRoom magazine and leadership storyteller, featuring candid conversations with leaders across hospitality, private clubs, technology and beyond. Each episode explores the challenges they’ve faced, the moments that shaped them and how they continue to adapt, grow and lead with intention. These are honest stories about resilience, learning through uncertainty and building strong teams, designed to inspire leaders at every stage to think differently, lead boldly and keep moving forward.

Information

  • Creator
    Heather Arias De Cordoba
  • Years Active
    2K
  • Episodes
    22
  • Rating
    Clean
  • Copyright
    © Heather Arias De Cordoba
  • Show Website
    Leadership Lens