Notebook of a COO

JT Taylor MS, MBA
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Notebook of a COO is the daily playbook for small business owners who are tired of being the bottleneck. Hosted by JT Taylor MS, MBA, an operator and fractional COO, each short episode breaks down the systems, delegation, hiring, cash flow, and operations moves that let your business run without you living inside it. Real frameworks, plain language, no fluff. If you own a job instead of a business, this is the show that hands you the operating system to fix it. Get the free Small Business MBA at notebookofacoo.com.

  1. 2d ago

    Why Your HVAC Job Post Gets Four Applicants and No Hire

    A service truck that has not moved since May is not a parked truck. It is about thirty three thousand six hundred dollars a month of billed work, and the raise the owner calls unaffordable is 2.6 percent of it. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Candidate Offer Stack and we are putting it in a residential HVAC company. A worked example, not a client. Northfield Heating and Air runs six trucks and a little over two point four million dollars a year. Its best service tech left in May for a shop across town that paid more, and four applicants later the sixth truck is still in the yard. A Northfield truck bills about sixteen hundred dollars a working day, so ninety working days parked is one hundred and forty four thousand dollars of billed work. The raise takes the role from twenty seven dollars an hour to thirty two, which is ten thousand four hundred dollars a year, about eight hundred and sixty seven dollars a month. Those two numbers had never been in the same place. Layer two is the one this vertical rebuilds. An HVAC tech does not have one week, he has two: the ordinary one and the week he carries the phone. So the week becomes a written on call rotation, one week in six with the owner on the board, and a fifty hour cap from June through August. Then fund the number honestly: ten dollars on the diagnostic fee across about four hundred and twenty service calls a month is four thousand two hundred dollars a month, which pays for the raise almost five times over. 0:00 Cold Open1:05 Retrieval1:49 Price The Truck3:19 Layer Two5:22 Fund It6:13 Where To Post It7:20 The Promise And The Rep Every figure in this episode is either structural or a clearly tagged worked example. Northfield Heating and Air is a disclosed composite, built from real shops and real 2026 data. There is no client, no case study and no claimed result. The Candidate Offer Stack is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card, and it is a fillable page in the app, not a download you have to print. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    Why Your HVAC Job Post Gets Four Applicants and No Hire

  2. 4d ago

    The Install: The Candidate Offer Stack in a Child Care Center

    A toddler room that has been closed since June is not an empty room. It is twelve thousand nine hundred dollars a month of enrollment nobody can sell, and there is a waitlist for it. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Candidate Offer Stack and we are putting it in a licensed child care center. A worked example, not a client. Harborlight Early Learning closed a toddler room in mid June when the lead teacher left. Twelve seats at one thousand and seventy five dollars a month is twelve thousand nine hundred dollars a month of enrollment that cannot be sold, and by late September that is about forty five thousand dollars that simply did not happen. The raise the owner keeps calling unaffordable takes the lead teacher from seventeen dollars fifty an hour to twenty one, which is six hundred and seven dollars a month. That raise is 4.7 percent of the room she is not selling. Those two numbers had never been on the same page. Layer four is the one this vertical rebuilds. Coverage is fixed by law, so when you are a person down you cannot cut the schedule. You close a room or the director stands in it. The pressure valve stops being a vague promise and becomes a written coverage order, by name, inside the offer. Then fund the number honestly out of tuition, where forty dollars a month per enrolled toddler covers about eighty percent of the raise, and say in the letter what the money buys. 0:00 Cold Open0:54 Retrieval1:30 Price The Room2:48 Layer Four5:00 Fund It6:23 Where To Post It7:30 The Promise And The Rep Every figure in this episode is either structural or a clearly tagged worked example. Harborlight Early Learning is a disclosed composite, built from real centers and real 2026 data. There is no client, no case study and no claimed result. The Candidate Offer Stack is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card, and it is a fillable page in the app, not a download you have to print. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    The Install: The Candidate Offer Stack in a Child Care Center

  3. 5d ago

    Nobody Applied. Again.

    A dental practice with two doctors and $1.9M a year lost a hygienist in March and the operatory sat dark for five months. Every Thursday the owner opened the applicant inbox, found nothing, and rewrote the job posting again. The posting was never what was broken. One hygiene day in that chair produces about $1,400, which is $22,000 a month, so five dark months cost about $110,000 of production that simply did not happen. Meanwhile the raise she kept calling unaffordable, five dollars an hour on a thirty two hour week, costs $8,300 a year. One dark month costs more than two and a half years of it, and almost nobody runs that comparison, because the raise has a line on the profit and loss and the empty chair has never been written down anywhere. In this teardown, JT walks the fix in three parts: price the hole, rebuild the posting as an offer, and hold the reply promise with a fifteen minute calendar block. Then he hands you the tool: the Candidate Offer Stack, five layers on one page, and only one of the five is money. Free and fillable inside the Small Business MBA at notebookofacoo.com. THE CANDIDATE OFFER STACK, FREEThe fillable tool: app.notebookofacoo.com/candidate-offer-stack.htmlThe printable one pager and the free Small Business MBA: notebookofacoo.com/small-business-mba.html CHAPTERS0:00 Nobody Applied. Again.2:03 She Is Not Unusual4:24 Why It Keeps Happening9:01 The Teardown: Bright Creek Dental13:53 The Tool: The Candidate Offer Stack18:12 When You Genuinely Cannot Pay More20:50 This Week's Install22:17 Recap and the Free Tool THE FIVE LAYERSThe number, the only one that costs money: a real pay range in the first line, two figures.The week: the exact days and the exact hours, and whether there are Fridays.The ladder: what this role turns into in two years, with a band on it.The pressure valve: what actually happens when somebody calls out.The promise: how fast you reply, and to whom. This one is free and it beats businesses paying more than you. SOURCESNFIB Small Business Economic Trends: labor quality and availability is the single most important problem small business owners report, 27 percent in July 2026 and 23 percent in August, against a historical average of 12. American Dental Association Health Policy Institute, April 2026: 60 percent of dentists report adequate hygiene staffing, and 91 percent of those actively recruiting describe hiring a hygienist as very or extremely challenging. Industry recruiting data puts the national vacancy rate near one in four hygienist roles. Registered dental hygienist compensation 2026: a national median of roughly $42 to $50 an hour, per diem $55 to $80 in competitive markets, and a median annual wage of $94,260. ADA and ADHA research on attrition ranks workplace culture, growth opportunity and overwork above pay as reasons hygienists leave. Every figure spoken in this episode is sourced, and Bright Creek Dental is a disclosed composite. Notebook of a COO. Operating frameworks for owners doing $250K to $1M who learned a craft but were never taught to run the business.

    Nobody Applied. Again.

  4. Sep 20

    The Install: The Creep Sheet in a Gym

    Every class this week was full. Members are up on last year. And the month still comes in smaller. Not because anyone did anything wrong, but because of something nobody on the floor can see while it is happening. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Creep Sheet and we are putting it in a gym. A worked example, not a client. An unlimited membership is one hundred and fifty dollars a month. Twelve months ago one member on that plan cost you ninety dollars a month to serve: the coach's time, their share of the rent, the software and card fees, the cleaning and the kit. That is a forty percent margin. Then the coaches got a raise, the lease renewed higher and the power bill went up. Today that member costs one hundred and five. You did not change the price. The plan is running at thirty percent now, and at a hundred and twenty members that is twenty one thousand six hundred dollars a year on one plan. The sheet is every plan and service you sell, up to twenty, three columns, and one rule. Forty five minutes on a Monday. Then four moves for every circled row: raise the price with notice, price the add ons, change the schedule, or let the plan go. 0:00 Cold open1:00 The number2:11 Why a gym hides it3:39 The sheet5:23 Four moves7:37 This week's install8:49 Recap and the free tool Every figure in this episode is either structural or a clearly tagged worked example. There is no client, no case study and no claimed result. The Creep Sheet is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card, and it is a fillable page in the app, not a download you have to print. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    The Install: The Creep Sheet in a Gym

  5. Sep 19

    The Install: The Creep Sheet in a Salon

    Your color line went up twice. You started giving away a bond treatment. Your team got a raise. Your menu did not move. That gap is where a salon quietly loses money, and a full book is exactly what hides it. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Creep Sheet and we are putting it in a salon. A worked example, not a client. A full color is one hundred and sixty dollars on your menu. Twelve months ago it cost you ninety six to deliver, the product in the bowl, the stylist's time and the back bar. That is a forty percent margin. Today it costs one hundred and twelve. You did not change the menu. It is running at thirty percent now. Ten points, gone quietly, and at twelve a week that is just under ten thousand dollars a year on one line of your menu. The sheet is your twenty most booked services, three columns, and one rule. Forty five minutes on a Monday. Then four moves for every circled row: raise the price, price the add ons, change the spec, or let it go. 0:00 Cold open 1:02 The number 2:05 Why a salon hides it 3:35 The sheet 5:14 Four moves 7:26 This week's install 8:41 Recap and the free tool Every figure in this episode is either structural or a clearly tagged worked example. There is no client, no case study and no claimed result. The Creep Sheet is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card, and it is a fillable page in the app, not a download you have to print. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    The Install: The Creep Sheet in a Salon

  6. Sep 18

    The Install: The Creep Sheet in a Cleaning Company

    Your crew got a raise. Your contracts did not. That gap is where a cleaning company quietly loses money, and nothing on the invoice tells you it is happening. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Creep Sheet and we are putting it in a cleaning company. A worked example, not a client. You clean an office three nights a week for twenty five hundred dollars a month. Twelve months ago it cost you fifteen hundred a month to service, a forty percent margin. Then you gave your crew a raise in the spring and supplies went up twice. Today that account costs seventeen hundred. You did not change the contract. It is running at thirty two percent now. Eight points, gone quietly, and that is twenty four hundred dollars a year on one account. The sheet is twenty accounts, three columns, and one rule. Forty five minutes on a Friday morning. 0:00 Cold open 1:03 The number 1:58 Why a cleaning company hides it 3:06 The sheet 4:42 Four moves 6:43 This week's install 7:45 Recap and the free tool Every figure in this episode is either structural or a clearly tagged worked example. There is no client, no case study and no claimed result. The Creep Sheet is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card, and it is a fillable page in the app, not a download you have to print. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    The Install: The Creep Sheet in a Cleaning Company

  7. Sep 18

    The Install: The Creep Sheet in a Restaurant

    Your costs arrive weekly. Your price changes once a year. That gap is where a kitchen quietly loses money, and nothing on the page tells you it is happening. This is The Install: one tool, one vertical, one appointment on your calendar by the end. Today the tool is The Creep Sheet and we are putting it in a restaurant. A worked example, not a client. A chicken dish sells at fourteen dollars. Twelve months ago the plate cost four dollars and twenty cents, a seventy percent margin. Today it costs five dollars and four cents. You did not reprint the menu. That dish is at sixty four percent now. Six points, gone quietly, and on sixty plates a week that is roughly two thousand six hundred dollars a year on one dish. The sheet is twenty rows, three columns, and one rule. Forty five minutes on a Friday. 0:00 Cold open 0:59 The number 1:55 Why a kitchen hides it 2:56 The sheet 4:18 Four moves 6:06 This week's install 7:09 Recap and the free tool Every figure in this episode is either structural or a clearly tagged worked example. There is no client, no case study and no claimed result. The Creep Sheet is free and already built. It is one of the tools inside the Small Business MBA at notebookofacoo.com. Free forever, no card. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    The Install: The Creep Sheet in a Restaurant

  8. Sep 17

    You're Paying the Tariff. Your Customer Isn't.

    An auto shop owner with five bays and $1.6M a year kept closing months that looked good on the profit and loss and felt wrong in the bank account. There was no single bad line. There were four hundred small ones. A 25 percent Section 232 tariff had pushed his real parts basket up 14 percent while his pricing file sat untouched since 2024, and his own tiered matrix was quietly demoting his markup every time a part inflated into a higher cost band. Add a labor rate that had not moved while his cost per billed hour rose ten dollars, and the quiet total was $108,000 a year. In this teardown, JT walks the fix in three parts: price the basket, re band the matrix instead of raising it, and move the labor rate with a thirty day posted notice. Then he hands you the tool: the Creep Sheet, three columns and twenty one rows, forty five minutes on a Friday, run four times a year because the tariff inclusions list moves four times a year. THE CREEP SHEET, FREE The fillable tool: app.notebookofacoo.com/creep-sheet.html The printable one pager and the free Small Business MBA: notebookofacoo.com/small-business-mba.html CHAPTERS 0:00 The Month That Looked Fine 1:28 The Stakes in Dollars 3:22 Why Good Shops Bleed Quietly 8:08 The Teardown: Kessler Automotive 15:14 The Tool: The Creep Sheet 18:55 This Week's Install 20:49 Recap and the Free Tool COMING THIS WEEK The Install takes the Creep Sheet into a restaurant kitchen, where the cost column is the PLATE and not the case, and the output is a menu reprint date. Then an HVAC company, where row twenty one is not your labor rate at all. It is your quote expiry. SOURCES Section 232 automotive tariffs, Congressional Research Service. Quarterly inclusions process, January, April, July and October. CPI for car parts and equipment. 2026 independent shop labor rate benchmarks, PartsTech. Parts gross profit benchmarks, PartsTech and The Institute for Automotive Business Excellence. Every figure spoken in this episode is sourced, and Kessler Automotive is a disclosed composite. Notebook of a COO. Operating frameworks for owners doing $250K to $1M who learned a craft but were never taught to run the business. ------------GET THE FREE SMALL BUSINESS MBA→ https://notebookofacoo.com/small-business-mba.htmlOPERATORS LOOKING TO CONTRIBUTE TO THE FUTURE OF OPERATIONS→ National Board of Operations Professionals - https://nationalboardofoperations.org/SOCIAL MEDIA→ The Show - https://www.instagram.com/notebookofacoo/→ NBOP - https://www.instagram.com/official.nbop/→ The Host - https://www.instagram.com/mrjttaylormba/PRINCIPLES OF PRACTICE (6 book series)→ https://www.amazon.com/dp/B0HFNZPGPP

    You're Paying the Tariff. Your Customer Isn't.
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About

Notebook of a COO is the daily playbook for small business owners who are tired of being the bottleneck. Hosted by JT Taylor MS, MBA, an operator and fractional COO, each short episode breaks down the systems, delegation, hiring, cash flow, and operations moves that let your business run without you living inside it. Real frameworks, plain language, no fluff. If you own a job instead of a business, this is the show that hands you the operating system to fix it. Get the free Small Business MBA at notebookofacoo.com.

Information

  • Creator
    JT Taylor MS, MBA
  • Years Active
    2026
  • Episodes
    71
  • Rating
    Clean
  • Copyright
    © JT Taylor MS, MBA
  • Show Website
    Notebook of a COO