Applying AI Podcast

Adam Parks
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Businesses in the receivables management industry are embracing AI throughout their operations. The AI Hub podcast, generously sponsored by leading debt collection software provider Kompato, will delve into the use cases for AI in debt collection one by one to guide listeners in navigating and embracing their journey in the new and emerging technologies available in today’s marketplace. 

Episodes

  1. Why Collection Data Silos Are the Biggest Barrier to AI Success | Ep. 5

    4d ago

    Why Collection Data Silos Are the Biggest Barrier to AI Success | Ep. 5

    Why are data silos in collections still preventing organizations from getting value from AI? In Episode 5 of Applying AI, Adam Parks sits down with Daniel Yakimenko and Mike Walsh from EXL to discuss how behavioral data for debt collection is often trapped across disconnected systems, limiting real-time collection decisioning and performance. Together, they explore how leading agencies are leveraging AI-driven collection strategies and digital engagement tracking to make smarter collection decisions. The conversation also highlights how unstructured data can reveal hidden consumer signals that improve engagement and recovery performance. If you're looking for best practices for collections data management and practical ways to improve collection outcomes with AI, this conversation is for you. Listen now and discover what your data might be trying to tell you. Applying AI Podcast: https://receivablesinfo.com/applying-ai/signals-across-data-silos-walsh-yakimenko EXL Website: https://www.exlservice.com/ Daniel Yakimenko LinkedIn: https://www.linkedin.com/in/daniel-yakimenko-343b3b16/ Mike Walsh LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/ data silos in collections, behavioral data for debt collection, AI-driven collection strategy, real-time collection decisioning, unstructured data in receivables management, collection data management, digital engagement tracking, debt collection technology, collections analytics, consumer engagement strategy #DataSilosInCollections #DanielYakimenko #AICollectionStrategy

    49 min
  2. AI Governance and Consumer Protection in Modern Collections | Ep. 4

    May 14

    AI Governance and Consumer Protection in Modern Collections | Ep. 4

    AI compliance in debt collection is moving from theory to operational reality. In this episode of Applying AI, Sara Burton (Woggerman) of ARM Compliance Business Solutions breaks down agentic AI in collections, human supervision for AI-powered collections, and why AI governance will define the future of consumer protection in financial services. We also discuss AI audit trails for financial services, bot-to-bot debt collection interactions, and how organizations can explain AI-driven decisions to regulators before compliance risks become enforcement actions. Listen now and subscribe for more practical artificial intelligence strategies for receivables professionals. Applying AI Podcast: https://receivablesinfo.com/applying-ai/ai-compliance-debt-collection-burton ARM Compliance Business Solutions: https://armcbs.com/ Sara Burton (Woggerman) LinkedIn: https://www.linkedin.com/in/sara-burton-crcp-173b042b/ EXL Website: https://www.exlservice.com/ Mike Walsh LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/ AI compliance in debt collection, agentic AI in collections, consumer protection and AI governance, human supervision for AI collections, AI audit trails for financial services, bot to bot debt collection interactions, AI quality assurance for collection agencies, financial services compliance, debt collection technology, receivables management #AICompliance #SaraBurton #AgenticAIInCollections

    53 min
  3. How AI Is Redefining Value in Financial Services' M&A Deals | Ep. 3

    Apr 16

    How AI Is Redefining Value in Financial Services' M&A Deals | Ep. 3

    Are AI-powered solutions really reshaping M&A in collections? In this episode, Adam Parks sits down with Michael Lamm of Corporate Advisory Solutions and Mike Walsh of EXL to explore how AI is redefining valuation in the collections industry. The discussion covers AI compliance challenges in debt collection, enhancing agent performance with AI copilots, and what leaders must do to stay competitive. Listen now for practical insights shaping the future of the industry. Episode link: https://receivablesinfo.com/applying-ai/ai-ma-strategy-financial-services Corporate Advisory Solutions Website: https://corpadvisorysolutions.com/ EXL Website: https://www.exlservice.com/ Michael Lamm LinkedIn: https://www.linkedin.com/in/michaellamm/ Mike Walsh LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/ AI driven industry bifurcation and M&A, build vs buy AI solutions in financial services, operational efficiency vs cost saving, future of the collections workforce with artificial intelligence, AI compliance challenges in debt collection, AI tools for collection agency efficiency #Hashtags #AIdrivenma #MichaelLamm #collectionstech

    48 min
  4. Why Clean Data Matters More Than AI Tools In Collections | Ep. 2

    Mar 19

    Why Clean Data Matters More Than AI Tools In Collections | Ep. 2

    Can AI really transform collections if the data behind it is flawed? In this episode of Applying AI, Adam Parks sits down with Mike Walsh from EXL and Manny Plasencia from TransUnion to explore why data to fuel AI in collections is the real driver of performance. They break down how data decay impacts AI decision making, why AI acts as an amplifier of existing data quality, and how organizations can strengthen data foundations before scaling automation. You’ll also hear practical perspectives on how to improve data quality for AI in collections. Listen now and subscribe for more real-world AI insights shaping receivables management. Podcast Website: https://receivablesinfo.com/applying-ai/data-fuel-ai-collections-plasencia-walsh EXL Website: https://www.exlservice.com/ TransUnion Website: https://www.transunion.com/ Mike Walsh LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/ Manny Plasencia LinkedIn: https://www.linkedin.com/in/manny-plasencia-69562631/ Adam Parks LinkedIn: https://www.linkedin.com/in/adamparks/ artificial intelligence in collections, data driven collections strategy, machine learning in receivables management, data quality for ai decisioning, right party contact optimization, receivables analytics, ai strategy for debt collection #datafuelai #mikewalsh #mannyplasencia #aicollections

    44 min
  5. AI Adoption and Compliance Automation in Debt Collections | Mike Walsh | EXL | Ep. 1

    Mar 4

    AI Adoption and Compliance Automation in Debt Collections | Mike Walsh | EXL | Ep. 1

    Is artificial intelligence adoption in debt collections a strategic advantage or just industry hype? In this episode, Adam Parks sits down with Mike Walsh of EXL Service Holdings to break down what’s actually working. They unpack AI compliance automation in collections, real AI use cases in receivables management, and how debt collectors are using AI to scale operations without increasing risk. If you’re evaluating how to deploy AI in debt collection while strengthening oversight and AI powered quality assurance in collections, this conversation is built for you. Listen in and decide where your organization stands. Podcast Website: https://receivablesinfo.com/applying-ai/artificial-intelligence-adoption-debt-collections-walsh Guest Website: https://www.exlservice.com/ Guest LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/ artificial intelligence adoption in debt collections, ai compliance automation in collections, ai use cases in receivables management, how to deploy ai in debt collection #artificialintelligenceadoptionincollections #mikewalsh #aicomplianceautomation

    45 min
  • 5 Episodes

About

Businesses in the receivables management industry are embracing AI throughout their operations. The AI Hub podcast, generously sponsored by leading debt collection software provider Kompato, will delve into the use cases for AI in debt collection one by one to guide listeners in navigating and embracing their journey in the new and emerging technologies available in today’s marketplace. 

Information

  • Creator
    Adam Parks
  • Years Active
    2K
  • Episodes
    5
  • Rating
    Clean
  • Copyright
    © 2026 Applying AI Podcast
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    Applying AI Podcast