Growing a small business isn't just about finding more customers. Sometimes it's about knowing when to change direction, refine your brand messaging, and let go of the things that are no longer helping your business grow. In this episode, I'm sitting down with Rebecca Ogilvie, founder of The Detour Co., to talk about practical small business growth strategies, from building brand awareness and attracting new customers to making strategic business pivots. Rebecca shares how she went from hosting women's wellness retreats to creating a Canadian skincare brand that started at farmers markets. Through customer conversations, product testing, networking, and collaborations, she learned how to grow a small business beyond social media while building a brand that reflected both her customers' needs and her own values. We talk about how to identify your target audience, why your brand positioning strategy may need to change as your business grows, and how to make decisions about which products, marketing activities, and opportunities deserve your time. Rebecca also shares why she chose to stop attending farmers markets, even though they had been instrumental in building her business, and how that decision allowed her to focus on the next stage of growth. If you're a small business owner wondering how to attract more customers, when to pivot your business, or how to rebrand your business without losing everything you've already built, this episode offers practical advice and a fresh perspective on business growth and brand evolution. After listening to this episode, you'll understand how to evaluate what's working in your business, refine your brand positioning, and use customer feedback, strategic marketing, and intentional business decisions to support your next stage of growth. Key Takeaways How to grow a small business by combining online marketing with real-world customer connections Why customer conversations and feedback can help you identify your target audience and improve your products How to build brand awareness through networking, events, and strategic collaborations When to pivot your business and how to recognize opportunities for growth How to refine your brand messaging as your products, audience, and business goals evolve Why a strong brand positioning strategy helps you focus your marketing on the right customers How to use sales data to decide which products to keep, discontinue, or develop further Why growing a business beyond social media can create valuable opportunities for customer acquisition How to make business decisions that support both profitability and your long-term vision Connect with Rebecca and The Detour Co. Rebecca shares more about natural skincare, intentional self-care, and her entrepreneurial journey through The Detour Co. Instagram: www.instagram.com/thedetourco.muskoka Website: www.thedetourco.com Listen to This Episode Next: If this episode helped you understand how to build brand awareness, attract new customers, and grow your business through real connections, listen to my conversation with Shannon from Smithery Style next. Shannon shares how creating meaningful customer relationships, delivering a memorable shopping experience, and focusing on customer loyalty can help small businesses increase repeat sales and build a stronger brand. How to Build Customer Loyalty and Increase Repeat Sales | with Smithery Style It's a great follow-up because attracting new customers is only one part of small business growth. Learning how to turn those customers into loyal, repeat buyers is just as important. _______________________________________________ ✨ WANT TO MAKE SOCIAL MEDIA SIMPLER? You don't need to spend hours creating content, chasing trends, or trying to figure out what to post next. Inside the Modern Marketing Hub, you'll find practical social media strategies, fresh content ideas, audience growth training, and resources to help you build your brand and grow your business. Think of it as having a social media manager in your pocket. 👉 Join the Modern Marketing Hub: JOIN NOW 🎙️ HAVE A BUSINESS STORY WORTH SHARING? The Modern Marketing Podcast features real conversations with women building businesses, sharing the lessons they've learned, the challenges they've faced, and the strategies that have helped them grow. If you're a small business owner, social seller, or personal brand with a story that could inspire and teach other entrepreneurs, I'd love to hear from you. 👉 Apply to be a podcast guest: APPLY NOW LET'S CONNECT! I'm Lori Ervin, founder of Level Up Marketing Co., where I help women building online businesses simplify their social media, create content that connects, and turn their marketing into meaningful business growth. Through done-for-you social media management, content creation, and the Modern Marketing Hub, I help make marketing feel a whole lot more manageable. Follow along for practical social media tips, content ideas, marketing strategies, and a behind-the-scenes look at building a business. 📱 Instagram: https://www.instagram.com/theloriervin 🌐 Website: https://www.loriervin.com Episode Chapters 00:00 – Introduction to Rebecca Ogilvie and The Detour Co. 01:00 – From wellness retreats to building a skincare business 02:17 – The story behind The Detour Co. and embracing business pivots 03:47 – Finding a gap in the market and creating a unique product 04:52 – How customer feedback shaped Rebecca's product development 06:49 – Testing a business idea and growing through farmers markets 07:33 – Scaling a handmade business and deciding what to outsource 09:25 – When to pivot your business and refine your brand messaging 10:55 – Why Rebecca stopped attending farmers markets 12:14 – How brand positioning evolved with her target audience 13:19 – Defining small business success and choosing intentional growth 15:07 – The personal story and values behind the skincare brand 16:22 – Using sales data to make strategic product decisions 17:11 – Deciding which products to discontinue and which to develop 19:00 – Small business marketing strategies for new entrepreneurs 19:35 – How to build brand awareness beyond social media 20:49 – Building customer trust through personal connections 21:04 – Using collaborations to reach new audiences 22:12 – How to identify your target audience and speak to their needs 22:52 – Where to connect with Rebecca and The Detour Co. 23:25 – Rebecca's free face massage guide and customer resources 24:20 – How past business experiences shape future growth