Today we are speaking with Jennifer and Amy! They are both traveling family services coordinators! Contact Jennifer: https://www.linkedin.com/in/jennifer-clingingsmith-b25219327/ Contact Amy: https://www.linkedin.com/in/amy-kennedy-ms-rrt-nps-1b54843b3/ About Jennifer: I am a Registered Respiratory Therapist with more than 20 years of critical care experience, dedicated to providing exceptional patient care and supporting families through some of life’s most challenging moments. My career in critical care fostered a deep appreciation for compassionate communication, end-of-life care, and the profound impact of organ and tissue donation. In 2021, I transitioned into the role of Organ Donation Family Advocate with my local Organ Procurement Organization (OPO), where I discovered my passion for guiding families through the donation process with empathy, honesty, and respect. Supporting families during these conversations has become one of the most meaningful aspects of my career. Driven by a desire to expand that impact, I founded Final Act LLC, providing experienced organ donation family advocacy services to Organ Procurement Organizations across the United States. Through Final Act LLC, I partner with OPOs to deliver compassionate family support, help strengthen donation outcomes, provide approach coaching both onsite and remotely, and ensure every family receives the dignity, guidance, and care they deserve while honoring their loved one’s legacy. My mission is simple: to combine decades of critical care experience with compassionate advocacy to help families find hope, create lasting legacies, and support the lifesaving gift of organ and tissue donation. About Amy: Experienced healthcare and family support professional with more than 20 years of clinical expertise as a Registered Respiratory Therapist specializing in neonatal and pediatric critical care, complemented by nearly three years as a Family Support Coordinator providing compassionate care and guidance to donor families across multiple Organ Procurement Organizations (OPOs). Holds a Master’s degree in Healthcare Management and Administration, combining strong clinical knowledge with leadership, healthcare operations, and strategic management expertise. Passionate about supporting donor families during their most difficult moments while advancing community awareness and education on the life-saving impact of organ, eye, and tissue donation. Recognized for executive presence, compassionate communication, and a steadfast commitment to service, collaboration, and excellence in healthcare. To find out more about our Best Practices Summit, visit our website! https://bestpractices.researchplan.com/ OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!
