GBS Rewired

Sally Fletcher, Head of Thought Leadership & Community, Hypatos
  • 5.0 (2)
  • MANAGEMENT

This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​ Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​ We cut through theory and hype. Instead, we focus on what actually works:​ How to redesign your GBS operating model to make maximum use of AI​How to prepare and govern data so AI can deliver real business value​How to simplify and standardize processes before digitizing them​How to reskill, redeploy, and re-energize your workforce​How to lead change when technology moves faster than culture​ If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.

Episodes

  1. APR 29

    How to Scale Agentic AI

    As enterprises shift from AI pilots to full-scale deployment in 2026, the real challenges emerge — and 40% of agentic AI projects are predicted to fail. In this episode of GBS Rewired, host Sally Fletcher sits down with CK Taneja, SVP of Transformation and Innovation at Northern Trust, to unpack the operational, governance, and architectural challenges of scaling agentic AI; and how to ensure your organization beats the odds.

    38 min

  2. APR 14

    The Power of UX Everywhere: Jan Nikus (KONE Business Services)

    In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experience (UX) in global business services. KONE's substantial investment in UX has been a cornerstone of its recent strategic initiatives, focusing on making work easier for business users across 50 countries. Jan discusses how UX is not just about technology but also about cultivating behaviors and ownership among team members to drive seamless operations. This approach aims to balance local needs with global standards, emphasizing the integration of user-centric strategies within the company's broader goals. Learn more about building an Agentic Global Business Services with Hypatos.

    28 min

  3. MAR 31

    Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)

    In this episode of GBS Rewired, we sit down with Dr. Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, to explore how AI is driving flawless delivery in global business services. From improving data ingestion to enabling “thinking” dashboards, Ansgar shares practical insights from the front line, including the impact of his AI-powered credit control solution, Genie. We also dive into how AI is reshaping entry-level roles in GBS and what that means for the future talent pipeline. Learn more about Agentic Global Business Services by downloading our "How to Guide" here.

    33 min

  4. MAR 17

    Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

    How is Agentic AI transforming the GBS operating model?  In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise operations.  We cover:  • The future operating model for Global Business Services  • Human-in-the-lead vs human-in-the-loop AI  • Redesigning people, process, and technology for Agentic AI  • Why most companies can’t yet prove AI ROI  • Why Agentic AI is different from RPA  If you’re exploring AI in enterprise operations, scaling automation, or modernizing your GBS model, this episode offers practical insight on where to start — and how to lead.  Learn more about Agentic Global Business Services with Hypatos.

    43 min
  • 4 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​ Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​ We cut through theory and hype. Instead, we focus on what actually works:​ How to redesign your GBS operating model to make maximum use of AI​How to prepare and govern data so AI can deliver real business value​How to simplify and standardize processes before digitizing them​How to reskill, redeploy, and re-energize your workforce​How to lead change when technology moves faster than culture​ If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.

Information

  • Creator
    Sally Fletcher, Head of Thought Leadership & Community, Hypatos
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2026 GBS Rewired