What does it really take to build and manage a successful remote team? Remote working gives businesses access to a wider talent pool and employees greater flexibility. But building a successful remote organisation takes more than replacing office meetings with video calls. It requires trust, structure, accountability, and meaningful connections. In this episode of The Human Side of Business Podcast, Louisa Meehan is joined by Crystel Robbins Rinne, CEO of HRLocker, to explore the realities of building, managing, and leading a fully remote organisation. Having been with HRLocker since 2013, Crystel shares the company's journey from a traditional office environment to a fully remote team, why hiring beyond geographical boundaries became important to its growth, and how remote working has transformed its recruitment approach. They discuss: Hiring for will over skill: Why attitude, resilience, and potential can matter more than qualifications. Remote onboarding: How HRLocker structures the first four weeks of onboarding to help new employees feel supported and connected. Building trust and accountability: Why managing output matters more than monitoring activity. Creating a remote working culture: The importance of buddy systems, regular check-ins, and meaningful team connections. Managing employee performance: Using structured feedback, clear expectations, and KPIs throughout probation. Leading a remote organisation: Why one of the hardest parts of leadership is learning to let people do their jobs. Crystel also shares her perspective on empowering employees, supporting different working styles, and giving people opportunities based on their experience, resilience, and potential. Whether you're an HR professional, business owner, team leader, or manager navigating remote working, this conversation offers practical insights into creating a remote workplace where people feel trusted, supported, and empowered to do their best work. 🎧 Watch the full conversation and discover what it takes to build a remote team that works. ============= Crystel has been with HRLocker since 2013 and now leads the company as CEO. She drives the organisation's strategic direction, aligning product, operations, and customer experience to support HRLocker's next stage of growth. A long-standing advocate for better employee experience, Crystel is recognised as a leading voice in the HR space and regularly shares insights through thought leadership articles, HRLocker's webinars, and industry events. With more than two decades of HR experience, she brings a combination of board-level perspective and first-hand understanding of the pressures HR teams face every day. Crystel is also the driving force behind the HRLocker Hub, a nationwide online community built to connect and support anyone working in HR in Ireland. 🌐 Explore the HRLocker Hub: https://www.hrlocker.com/community-hub/ ============= The Human Side of Business Podcast 🌐 https://www.thehumansideofbusiness.com/ Woodview HRM 🌐 https://www.woodviewhrm.com/ HRLocker 🌐 https://www.hrlocker.com/