The Modern Membership Org

Bursting Silver
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The Modern Membership Org with Bursting Silver is the podcast for leaders of associations, unions, and regulatory bodies who are done working around outdated systems and ready to build something better. Each episode brings together practitioners, technology experts, and organizational leaders to talk honestly about what it actually takes to modernize. From replacing legacy workflows and unlocking cleaner data, to adopting AI responsibly and empowering staff to do their best work.

Episodes

  1. 11H AGO

    The Union Difference: AI, Trust, and Why the Organizer Isn't Going Anywhere

    Ask most technology vendors what makes a union different from an association and you'll get a blank stare. The answer isn't just regulatory complexity or collective bargaining agreements, it's the nature of membership itself. When someone joins a union, they don't sign up for a service. They join a movement. And that changes everything about what technology has to do.Bursting Silver CEO Al Povoledo returns to talk specifically about unions: what makes them operationally unlike any other organization, why a bad member experience erodes institutional trust in a way that doesn't happen anywhere else, and where AI is already producing real results on the ground.The AI conversation in the union world is contentious. Al cuts through with concrete examples already in production, grievance intake systems, member chatbots trained on collective bargaining agreements, onboarding tools that walk new members through their rights from day one. And for organizers worried about their role: AI doesn't replace the organizer. It tells the organizer exactly where to show up, why, what to do, and when.If you work in or around unions, labour organizations, or the membership sector, this one's built for you.📄 Show notes, transcript, and links: https://www.burstingsilver.com/podcast/ep4 #TheModernMembershipOrg #Unions #LabourOrganizations #AI #iMIS #MembershipManagement #UnionTechnology #BurstingSilver

    24 min

  2. MAY 19

    Change Management for Non-Profits: The Work Behind the Work

    Everyone thinks they know what change management means. Usually they picture a training session or a few all-staff emails. James Harrison has spent 25 years in technology, 15 of those deep in iMIS implementations, and he'll tell you that's barely scratching the surface. Bursting Silver's Director of Client Success joins Riley Miller to talk about what change management actually requires: it's the project management of the human side of change, happening on two tracks simultaneously. Your staff are navigating a new system. So are your members. Most organizations put all their energy into the first group and forget about the second until someone calls to complain. James shares the patterns he's seen over 15 years, the internal champion who sets the tone for an entire team, the QA session that fell apart because everyone was nodding but nobody was actually ready, and the one thing every executive should do before any system change. If you work in or around associations, unions, or regulatory bodies, this one's for you. 📄 Show notes, transcript, and links: https://www.burstingsilver.com/podcast/ep3 #TheModernMembershipOrg #ChangeManagement #Associations #iMIS #MembershipManagement #NonprofitTech #AssociationManagement #BurstingSilver

    32 min

  3. MAY 12

    Association Leadership in 2026: Relevance, AI, and the 4-Step Playbook

    Most association leaders know the word. Relevance. They know they need to earn it, that the old default position is gone. The real question is whether they can execute on it. Bursting Silver CEO Al Povoledo joins Riley Miller to break down the pressures shaping association leadership in 2026: the relevance gap, rising member expectations, and why technology doesn't fix a broken foundation, it exposes one. Al also shares the four-step playbook he gives every association leader who asks where to start with technology or AI.His advice after 30 years? Don't start with the technology. If you lead, work in, or build for a membership organization, this show was built for you. 📄 Show notes, transcript, and links: https://www.burstingsilver.com/podcast/ep2 #TheModernMembershipOrg #Associations #AssociationLeadership #iMIS #MembershipManagement #AI #DigitalTransformation #BurstingSilver

    20 min

  4. MAY 12

    Why The Modern Membership Org Exists and Who It's For

    "We've been on the system for years, are we actually getting the most out of it?" Executive directors and operations leads ask Bursting Silver this question all the time. The honest answer is usually no, not fully, and that's the gap this show was built to close. Welcome to The Modern Membership Org with Bursting Silver, a podcast about the real work behind running and modernizing associations, regulatory bodies, and unions.In this pilot episode, Riley Miller and Tanya Mirrlees set the table for the show: who it's for, what we'll talk about, and why we're building it. They get into the workarounds staff have quietly built up over time, what every leader is suddenly being asked about AI, and what it actually looks like when technology meets staff halfway instead of getting in their way. If you lead, work in, or build for a membership organization, this show was built for you. 📄 Show notes, transcript, and links: https://www.burstingsilver.com/podcast/ep1 🔗 About Bursting SilverWe're a fully remote consultancy specializing in modern CRM, iMIS, and AI solutions for membership organizations across North America. Three-time Great Place to Work Certified.Website ▸ https://www.burstingsilver.com/LinkedIn ▸ https://www.linkedin.com/company/bursting-silver🌐 Follow the showInstagram ▸ https://www.instagram.com/burstingsilver/X / Twitter ▸ https://x.com/burstingsilverFacebook ▸ https://www.facebook.com/profile.php?id=61579548728138TikTok ▸ https://www.tiktok.com/@burstingsilverYouTube ▸ https://www.youtube.com/@BurstingSilver #TheModernMembershipOrg #Associations #iMIS #MembershipManagement #AIForAssociations #BurstingSilver

    18 min
  5. The Modern Membership Org - Coming Soon!

    TRAILER

    The Modern Membership Org - Coming Soon!

    Super excited about our Bursting Silver podcast upcoming launch, be sure to subscribe so you don't miss out on the amazing conversations we have on the way.

    1 min

Trailer

About

The Modern Membership Org with Bursting Silver is the podcast for leaders of associations, unions, and regulatory bodies who are done working around outdated systems and ready to build something better. Each episode brings together practitioners, technology experts, and organizational leaders to talk honestly about what it actually takes to modernize. From replacing legacy workflows and unlocking cleaner data, to adopting AI responsibly and empowering staff to do their best work.

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