AI is transforming the way we work, however, not everything should be automated, delegated, or handed over to a machine. The question isn’t whether AI can do something. It’s whether it should! Angelina Michail, Head of HR for Ecolab’s European Headquarters and Switzerland, explores where AI can create meaningful value in HR and where human judgment, empathy, leadership, and accountability must remain at the centre. With more than 15 years of experience in strategic HR transformation, organizational culture, and diversity, equity & inclusion, Angelina brings a practical perspective on the evolving relationship between people and technology. She leads Copilot adoption across HR and is helping advance the integration of AI into HR service delivery, while keeping the human experience at the heart of transformation. A certified leadership professional and boardroom member, Angelina is passionate about creating inclusive, high-performing environments where people, purpose, and performance converge. She is particularly energized by reimagining the digital workplace, where AI, automation, and human-centred design can transform how HR teams operate, collaborate, and create impact. Watch the conversation to explore what we should embrace, what we should automate, and most importantly, what must always remain human. ▶️ Watch the full interview on Diary of CHRO YouTube Channel, Spotify or Apple Podcast Angelina Michail will be a speaker at the People Experience Conference in Geneva, on November 6, 2026. Register for the event https://www.thepworld.com/event/people-experience-conference-geneva-2 Guest Profile: https://www.linkedin.com/in/angelinamichail/ Follow João Ricardo: https://www.linkedin.com/in/joaoricardos/ https://www.linkedin.com/company/dchro https://www.instagram.com/diaryofchro/ Subscribe to the 𝘿𝙞𝙖𝙧𝙮 𝙤𝙛 𝘾𝙃𝙍𝙊 Newsletter: https://www.linkedin.com/newsletters/diary-of-chro-podcast-7339651439327113216 #humanresources #hr #dchro #diaryofchro #aiinhr #futureofwork #humancenteredai (00:00) Intro (00:38) What makes AI adoption in HR particularly difficult in a multinational organization? (03:13) What separates an AI experiment from an AI use case that delivers real business value? (07:05) What should HR never delegate to AI? (11:17) Does AI actually make HR more human? (11:52) What skills will the next generation of HR professionals need because of AI? (13:19) What is one thing about AI in HR that you think most HR leaders are getting wrong right now? (15:35) The People Experience Conference in Geneva on November 6, 2026