Ben Summers, head of Vanguard UK and one of the original authors of the economic ideas behind this show, on shutting down a business without abandoning the people in it, what a booby-trapped weapons cache taught him about letting success validate your own decisions, and why leadership comes down to how others feel when you're in the room. Ben Summers is Head of Vanguard UK. He served nearly 13 years as an Army officer, deploying twice to Afghanistan with the 101st Airborne Division as an aviation officer, and finished his service as an assistant professor of economics at West Point, where he taught leadership, economics, and finance and led the Academy's Scholar Programme. While he was teaching there he was one of the people who first wrote down the simple but powerful economic ideas that became the Leadership Economics playbook, which makes him a plank holder of this show's framework rather than a guest being introduced to it. Spencer mentored him as a cadet. The conversation opens with his own definition of the job: leadership is how others feel when you're in the room. He describes threading the needle between challenge and support with the image of running a hill at West Point, where a leader can sprint ahead and shout, call the whole thing off, or sweat it out beside the team. From there, Ben walks through shutting down Vanguard's German business, where the sunk cost logic was clear as day and the human dimension was not, and where he concluded that the most caring thing available to him was helping the organization be honest. He admits he then held the people at arm's length until a leader on the ground told him, "Ben, that wasn't your best visit." He talks about designing off-ramps before you need them, staging capital on a new offer until it earned the next tranche, and firing bullets before cannonballs. The hardest part of the episode is a mission he planned in Afghanistan in 2012. A campaign against weapons caches along the Pakistan border worked so well, so fast, that the team kept extending it, until a cache was booby trapped and ten people were killed. His reading of it is unsparing: there was no room for healthy divergence, and the unit was using its success to validate its decision-making process. That leads into the case for diverging before you converge, and for leaders secure enough to absorb the friction that divergence creates. The last third is about trust. Ben separates trust from warmth, splits it into credibility and the humility to be convinced you are wrong, and tells the story of watching dashboards that were green on the surface and red underneath. His team now hunts for the brutal facts on purpose. Aaron argues that trust is finally about alignment, and Ben closes on the hedgehog: passion, unique talent, and what the organization actually needs, aligned so that the motivation is intrinsic rather than bolted on. Mentioned in this episode Jocko Willink, "Discipline will give you freedom" Annie Duke on quitting and off-ramps Jeff Bezos and the one-way door / two-way door framework Jim Collins, Good to Great; "fire bullets, then cannonballs" and the hedgehog concept Jack Bogle, founder of Vanguard Sean McMahon, co-author of the original economic ideas at West Point General David Petraeus Everett Spain, "leaders run towards the smoke" Josh Richardson, "great is just good over time" (Episode 3) Rob Shaw, "eat your frogs in the morning" (Episode 6) The 160th Night Stalkers Adam Smith and the brewer, the baker, and the butcher Maya Angelou on how you made people feel Featured guest: Ben Summers — Ben Summers is Head of Vanguard UK, where we serve millions of investors directly with our Personal Investor platform and indirectly through advisors and other intermediaries. Mr. Summers joined Vanguard in 2019 to lead the company's New Ways of Working initiative and most recently served as chief of staff to the former CEO, Tim Buckley. Prior to joining Vanguard, Mr. Summers served nearly 13 years as an officer in the US Army. His last role was an assistant professor of economics at the United States Military Academy at West Point, where he taught courses in leadership, economics, and finance and led the Academy's Scholar Programme. In 2019, he received the William F. Murdy Award for Teaching Excellence. Before teaching at West Point, Mr. Summers deployed twice to Afghanistan with the 101st Airborne Division and held a range of leadership roles as an aviation officer. From 2012 to 2013, he led a turnaround of an aviation maintenance company and was awarded the General Douglas MacArthur Leadership Award for his efforts. (Vanguard UK) Subscribe to the newsletter — one short essay every other Tuesday: leadershipeconomics.com