The Gym Owner's Podcast | Listen. Learn. Grow your gym.

Gym Insight

The Gym Owner’s Podcast is the go-to show for gym owners, fitness entrepreneurs, and studio operators who want to build stronger businesses, better systems, and lasting impact. Real conversations. Practical strategies. Proven results.

  1. Sep 10

    How to Sell $145/Month Gym Memberships: Jalal of Tampa Bay Muay Thai

    If you’re charging $145 a month while another gym charges $10, you can’t sell on price — you have to make people understand the value. How do you sell a gym membership that costs considerably more than the budget gym down the street? For Jalal of Tampa Bay Muay Thai, the answer starts long before asking someone to sign up. In this episode of The Gym Owner’s Podcast, Anthony sits down with Jalal to discuss the lessons he has learned through roughly 17 years of operating one of Tampa’s established Muay Thai gyms. Jalal explains how what began as a passion for Muay Thai eventually became a business, growing from a small training setup into a gym serving both kids and adults. A major part of the conversation focuses on selling premium memberships. Tampa Bay Muay Thai charges $145 per month, so simply giving someone a tour and quoting a price isn’t enough. Instead, every new prospect completes a free introductory session designed to teach basic technique, remove intimidation, demonstrate the experience, and establish value before the membership conversation begins. Anthony and Jalal also dig into the operational side of ownership. Jalal explains why he eventually moved away from managing members manually, how billing and delinquent accounts can consume an owner’s time, and why member-management software became essential as the gym grew. Retention gets an equally deep treatment. Jalal shares how he approaches 30-day cancellations, gives departing members options such as drop-in sessions, private training, or account credit, and looks for ways to keep a connection with members even after they initially decide to leave. They also discuss one of the biggest retention opportunities in the gym business: communication during a member’s first few weeks. Instead of hoping inactive members forget they are paying, Jalal wants members engaged, training consistently, becoming comfortable in the community, and building the habit that ultimately keeps them around. The episode closes with lessons on multiple locations, referrals, gym culture, burnout, and the one system Jalal says he would implement from day one if he were starting over: proper member management. 00:00–09:52 Selling a $145 Membership Without the Hard Pitch 09:52–22:37 Gym Software, Billing + Saving Cancellations 22:37–37:40 Retention, Referrals + 17 Years of Owner Lessons In This Episode Why a free introductory session makes premium memberships easier to sellHow Jalal sells a $145/month Muay Thai membership without a hard closeMarketing through SEO, Google Ads, social media, events, and local visibilityWhen managing memberships manually becomes unsustainableWhy delinquent billing can damage the owner-member relationshipTurning cancellations into another opportunity for conversationUsing drop-ins, private sessions, and account credits during cancellationWhy the first 30 days are critical for member retentionBuilding a welcoming culture inside an intimidating fight-gym environmentWhy referrals can produce some of the strongest long-term membersWhat Jalal learned from operating a second locationWhy member management should exist from day one

    How to Sell $145/Month Gym Memberships: Jalal of Tampa Bay Muay Thai
  2. Sep 1

    2 Gyms, 3,000+ Members + an E-Commerce Business: Troy Barnum’s Growth Playbook

    He was already running a successful e-commerce business when he decided to buy a struggling gym. Eight years later, Troy Barnum was operating two locations with more than 3,000 members—and the strategy had surprisingly little to do with how he personally liked to work out. Troy Barnum didn’t set out to become a gym owner. In S2E3 of The Gym Owner’s Podcast, Troy explains how basic business principles helped transform that struggling operation into Total Fitness and eventually led to a second location and more than 3,000 members. Rather than building a gym around his own preferred workout style, Troy focused on what his market actually wanted: a clean, friendly and affordable facility, dependable equipment, strong customer service, diverse training options and 24-hour access. Troy also explains why he continually reinvested cash into the business instead of maximizing his own short-term income, expanded from roughly 6,000 square feet into an entire 15,000-square-foot building, and added turf and functional training based on customer demand. His e-commerce background also made him an early believer in online membership enrollment and automation. Troy discusses building systems for 24-hour access, controlling expenses, maintaining equipment and choosing software based on what the business actually needs—not a long list of unnecessary features. The conversation also gets into one of the hardest parts of gym ownership: people. Troy shares how Total Fitness approaches entry-level hiring, why employees are hired around the business’s highest priorities, why he generally avoids hiring existing members, and why paying a strong employee more can cost less than constantly replacing them. Most importantly, Troy explains why aspiring owners need to separate passion from business judgment. Loving fitness does not automatically make a gym financially viable. Study the market, understand the numbers, prepare for setbacks and make a calculated decision before jumping in. Troy’s philosophy is simple: never lose sight of the fundamentals that got the business there in the first place. In This Episode Turning entrepreneurship experience into gym ownershipBuying and rebuilding a neglected gymThe Clean, Friendly, Affordable modelGrowing from roughly 250 members to 3,000+Expanding from 6,000 to 15,000 square feetWhy Troy continually reinvested into the businessThe upside and challenges of 24/7 accessDesigning the gym around customers—not the ownerDiversifying with turf and functional trainingBalancing multiple businesses and still finding time to trainUsing online enrollment to remove frictionHiring employees around the business’s real prioritiesWhy Troy avoids hiring membersWhy simpler software can beat unnecessary featuresMaking calculated decisions instead of emotional ones 00:00 From Entrepreneur to Multi-Gym Owner 15:35 Time, Diversification + Online Growth 28:28 Hiring, Systems + Calculated Decisions Ready to simplify your gym operations? Visit GymInsight.com or call 855-367-4967. The Gym Owner’s Podcast is powered by Gym Insight.

    2 Gyms, 3,000+ Members + an E-Commerce Business: Troy Barnum’s Growth Playbook
  3. Aug 20

    From 51 Members to Expansion: How Superior Fitness Rebuilt a Struggling Gym

    They took over a broken-down gym, watched the membership base collapse to 51, and then rebuilt the business brick by brick into a growing facility preparing for expansion. Samuel and Don of Superior Fitness in Granbury, Texas, share how they transformed a struggling gym with broken equipment and a collapsing membership base into a growing fitness business. They break down rebuilding trust, improving first impressions, moving from pen and paper to digital management, using training to improve retention, and why specialty gyms win through expertise and personal attention. Samuel and Don of Superior Fitness in Granbury, Texas, join Anthony on The Gym Owner’s Podcast to break down what it really takes to buy, rebuild, and grow a struggling gym. The two nationally certified strength coaches share how years in strength and conditioning eventually led them to take over a facility that was in rough shape—broken equipment, outdated systems, poor presentation, and a membership base that quickly fell from 116 paying members to just 51. Instead of walking away, they rebuilt the gym “brick by brick,” cleaning and repainting the facility, replacing equipment, earning back trust, and creating a more professional member experience. That turnaround eventually pushed Superior Fitness to roughly 137 members, with Anthony noting that membership doubled within the first month after the gym began using Gym Insight. Samuel explains how moving away from paper-based management gave the business faster sign-ups, online enrollment, attendance tracking, birthday information, member data, and a clearer view of when expansion might be needed. The conversation also gets into Superior Fitness’ no-contract approach, why Samuel and Don prioritize relationships over simply collecting dues, and how free orientations and assessments can create trust, improve safety, and turn members into long-term clients. For aspiring gym owners, Samuel and Don emphasize knowing your market, negotiating a workable lease, maintaining equipment, specializing in what you do best, and refusing to copy competitors just because they have newer or flashier facilities. Their message is simple: expertise, consistency, personal attention, and a genuine desire to help people are difficult for competitors to replicate. 00:00 Buying & Rebuilding a Struggling Gym 12:31 Going Digital, Growing Membership + Planning Expansion 22:51 Training, Retention + Advice for Gym Owners In this episode: Buying and rebuilding a struggling gymRecovering after membership drops from 116 to 51First impressions, cleanliness, equipment, and facility upgradesMoving from pen-and-paper management to Gym InsightOnline and tablet-based membership sign-upsNo-contract memberships and relationship-based serviceUsing member data to plan expansionWhy orientations and training support retentionTurning expertise into trust instead of relying on hard sellingHow specialty gyms differentiate themselvesSuperior Fitness of Granbury Instagram: @superiorfitnessconsulting Facebook: Superior Fitness | Granbury TX Thinking about opening, rebuilding, or growing a gym? Visit GymInsight.com or call 855-367-4967. The Gym Owner’s Podcast is powered by Gym Insight. The episode strongly supports the training/retention angle: they describe complimentary assessments and orientations as tools for providing immediate value, establishing trust, and helping members feel confident enough to keep returning.

    From 51 Members to Expansion: How Superior Fitness Rebuilt a Struggling Gym
  4. Aug 5

    Profitable in Month One: Gage Bowra’s Pre-Sale Gym Launch

    Gage Bowra did not wait until his gym was perfect to begin selling—he pre-sold memberships during construction, signed 251 members in his first month and covered his expenses immediately. What does it take to go from managing someone else’s gyms to opening a profitable facility of your own? In Season 4, Episode 1 of The Gym Owner’s Podcast, Anthony Pasquale and Natalia Schulte sit down with Gage Bowra, owner of 24/7 Fitness, to break down his rapid journey from construction worker and gym manager to successful gym owner at just 30 years old. Gage originally entered the fitness industry because he needed a more flexible schedule that allowed him to spend time with his daughter. What began as a gym management position quickly expanded into equipment maintenance, cleaning, bookkeeping, door-access installation, facility upgrades and overseeing multiple locations. After a new ownership group took over, raised membership rates, reduced his pay and failed to maintain the facilities at the standard members expected, Gage decided it was time to build something of his own. He explains how he found a location, negotiated the lease, created the website and handled much of the buildout himself. His construction background helped him complete flooring, painting, lighting and repairs that could have cost tens of thousands of dollars if outsourced. Funding was one of the biggest hurdles, but Gage found a creative path forward and sourced commercial gym equipment at a fraction of the cost of major brands. The episode’s biggest lesson is the power of pre-sales. Gage launched his website before the facility was finished, sold memberships while walls were being removed and flooring was still incomplete, and used 3D renderings to help people visualize the final gym. As opening day approached, he created urgency around his early pricing and documented equipment arriving through social media. The result was 251 memberships in his first month, all expenses covered immediately and projected profit in month two. Gage also shares how personal attention, fast responses, community social platforms and group tours helped him convert nearly every visitor. Rather than using a rigid sales script, he talks with prospects, answers questions and makes them feel comfortable. Anthony, Natalia and Gage also discuss 24-hour access, security cameras, reducing member excuses, equipment quality, local competition and why opening before every final detail was complete helped build momentum instead of delaying revenue. In This Episode: - How Gage went from construction to gym management - Managing two locations simultaneously - Learning maintenance, bookkeeping and access control - The moment he decided to open his own gym - Funding and equipment-buying challenges - Saving money by completing the buildout himself - Pre-selling memberships before construction was finished - Using 3D renderings to market the future facility - Creating urgency around founding-member pricing - Selling 251 memberships in the first month - Becoming profitable almost immediately - Organic social media and community marketing - Personalized customer service and rapid responses - Using group tours to increase conversions - Why 24-hour access removes common member excuses Connect with Gym Insight: Visit GymInsight.com or call 855-367-4967 to learn how Gym Insight helps gym owners manage memberships, billing, access, communication, reporting and daily operations. The Gym Owner’s Podcast is powered by Gym Insight.

    Profitable in Month One: Gage Bowra’s Pre-Sale Gym Launch
  5. Jul 30

    Online Gym Membership Sales, Referrals and Retention with Don Roberts

    Don Roberts resisted online membership sales—then Fit 24/7 signed up nearly 100 people through its website in only five months. Don Roberts, owner of Fit 24/7 in Durango, CO and author of The Wellness Toolbox 1 & 2. shares how personal service, referrals, online enrollment and gym software helped him grow his independent club. What happens when a hands-on gym owner combines personal service, smart referrals, online memberships, and better systems? Don shares how his path began after the gym where he worked closed. With local banks unwilling to provide a traditional business loan, he used home equity to finance equipment, contacted more than 100 potential members, and confirmed enough interest to open with roughly 75 members needed to break even. From there, Fit 24/7 grew by focusing on cleanliness, friendliness, attention to detail, and personal relationships. The conversation explores practical referral strategies that can bring in new members without relying entirely on paid advertising. Anthony explains how a preferred guest list and referral-based membership discounts helped members recruit friends while strengthening retention. Don also shares why free training sessions, realistic fitness programs, and small commitments can help new members build lasting habits. A major turning point comes when Don discusses moving from nearly 20 years of pen-and-paper management to gym software. He explains how automation improved organization, saved time, supported group texting, and created new revenue opportunities. Don was initially skeptical about selling memberships online, but after adding web enrollment through Gym Insight, he signed up nearly 100 people in about five months. The ability to join from a phone or computer helped Fit 24/7 capture people at the exact moment they felt motivated, including after staffed hours. Anthony and Don also cover slow-season marketing, reactivation offers, cancellation saves, personal training, online reviews, and member communication. Don describes using group text messaging to request honest Google reviews and receiving more than 120 responses within three days. This episode is packed with practical ideas for independent gym owners who want to sell more memberships, improve retention, create referrals, reduce administrative work, and build stronger relationships with their members. In This Episode: - How Don financed and launched Fit 24/7 - Why cleanliness and personal attention drive loyalty - Referral programs that create memberships - How small commitments build fitness habits - Pen-and-paper management versus gym software - Why online membership sales capture motivation - Low-cost marketing for slower months - How to lower resistance during cancellations - Using free training to save memberships - Getting more Google reviews through text messaging - Why personal relationships remain the foundation of retention Learn More: Fit 24/7: fit247gym.com Books: The Wellness Toolbox 1 and 2 https://www.amazon.com/Wellness-Toolbox-Debunking-Nutrition-Healthier/dp/1790431980 Connect with Gym Insight: Visit GymInsight.com or call 855-367-4967 to learn how Gym Insight helps gym owners manage memberships, billing, access, communication, reporting, and daily operations. The Gym Owner’s Podcast is powered by Gym Insight.

    Online Gym Membership Sales, Referrals and Retention with Don Roberts
  6. Jul 14

    Gym Liability 101: Waivers, Insurance & Safety with Dr. JES

    The waiver protecting your gym may not work the way you think it does Dr. JoAnn Eickhoff-Shemek, founder of the Fitness Law Academy and author of Law for Fitness Managers and Exercise Professionals, joins Anthony and Natalia to explain waivers, negligence, liability insurance, trainer agreements, equipment maintenance, emergency-action plans, group fitness safety, incident documentation, and the legal responsibilities every gym owner should understand. In this special episode of The Gym Owner’s Podcast, Anthony Pasquale and Natalia Schulte sit down with Dr. JoAnn Eickhoff-Shemek — better known as Dr. JES — founder and president of the Fitness Law Academy and author of Law for Fitness Managers and Exercise Professionals. With nearly 50 years in the fitness profession, Dr. JES has dedicated much of her career to helping fitness managers and exercise professionals understand legal liability, risk management, and safety. The conversation begins with one of the most misunderstood areas of gym ownership: waivers. Dr. JES explains why waiver law varies by state, why some states may not enforce fitness waivers, and why every waiver should be prepared or reviewed by a qualified attorney in the facility’s jurisdiction. She also explains the difference between ordinary negligence and gross negligence, the role of express assumption-of-risk documents, and why beginners need proper instruction before they can fully understand and assume the risks of an activity. Using real fitness-industry cases, Dr. JES shows how preventable mistakes can lead to serious injuries and lawsuits. These examples include inappropriate exercise programming for a client with osteoporosis, facilities with ineffective emergency-action plans, and AEDs that were present but not operational. The episode also covers liability insurance and the importance of reviewing exclusions carefully. Gym owners should confirm that every program, service, facility feature, and new activity is covered. Dr. JES recommends that trainers and instructors carry professional liability insurance and explains why management should require — and ideally provide — that coverage. Anthony, Natalia, and Dr. JES also discuss independent contractors, trainer-rental agreements, worker classification, equipment maintenance, written contracts, and why undocumented maintenance may be treated as maintenance that never happened. Later, the conversation turns to group fitness, beginner-level instruction, lesson plans, class evaluations, incident documentation, unsafe member behavior, and membership revocation. Dr. JES emphasizes that risk management is not one document or one policy — it is an ongoing safety culture supported by trained staff, clear procedures, legal counsel, insurance advisors, medical advisors, and consistent documentation. Connect with Dr. JES and the Fitness Law Academy: Website: https://www.fitnesslawacademy.com Instagram: @fitnesslawacademy Textbook: https://www.fitnesslawacademy.com/textbook Legal Disclaimer: This episode is for general educational purposes and is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney in your state regarding your facility, contracts, waivers, policies, insurance, and legal responsibilities. Connect with Gym Insight: Visit GymInsight.com or call 855-367-4967. The Gym Owner’s Podcast is powered by Gym Insight.

    Gym Liability 101: Waivers, Insurance & Safety with Dr. JES
  7. Jul 7

    Scaling to $130K/Month: Brian Way’s Iron City Gym Story

    Brian Way took a small hardcore gym and turned it into a $130K/month brand by making it authentic, inclusive, and impossible to ignore. In this episode of The Gym Owner’s Podcast, Anthony Pasquale and Natalia Schulte sit down with Iron City Gym's owner for a powerful conversation about gym ownership, culture, branding, leadership, and scaling a fitness business without losing its identity. Brian shares how he first came into Iron City Gym as a member, became a trainer, built relationships with the previous owners, and eventually took the leap into ownership. Brian admits he was intimidated by the idea of leading a hardcore bodybuilding facility. Instead of trying to become someone else, he leaned into his own strengths: vision, creativity, people, and culture. Hear how Brian transformed Iron City Gym from a small hardcore gym into a larger, more inclusive fitness brand while still keeping the edgy, authentic atmosphere that made it special. He explains why bodybuilders help create the gym’s credibility and energy, but why a gym also has to serve everyday members if it wants to grow. Anthony, Natalia, and Brian also discuss the importance of leading by example. Brian talks about cleaning equipment, knowing the business from the ground up, making the space his own, building a team, and creating a culture where members feel seen, valued, and comfortable. The ep also covers social media, TikTok, influencer content, member-generated videos, personal training revenue, hiring from the member base, team meetings, and why training can be one of the biggest missed revenue opportunities for a gym. Later, Brian shares how he handles difficult members, uncomfortable behavior, complaints, second chances, and protecting the member experience. He explains how direct conversations can sometimes turn problem members into strong promoters, while still making it clear that safety and respect come first. The episode wraps with a guided tour of Iron City Gym, including its expanded layout, branding, apparel, smoothie bar plans, posing room, turf area, equipment, and the personal touches that make the facility feel like a true destination. For gym owners, operators, trainers, and fitness entrepreneurs, this episode is a real-world look at what happens when a gym owner builds with passion, leads from the front, protects the culture, and turns a facility into something people want to belong to. In This Episode: How Brian went from member and trainer to gym ownerOvercoming fear of owning a hardcore gymScaling Iron City Gym to roughly $130K/monthMaking a hardcore gym feel more inclusiveWhy culture starts with the ownerBalancing bodybuilders with everyday membersWhy bodybuilders create atmosphere but do not always pay the billsBuilding a gym around authenticity and passionUsing social media and member content for growthTurning members and influencers into organic promotersMissed personal training revenue opportunitiesHiring from the member baseBuilding a team that believes in the gymHandling difficult members and complaintsProtecting female member comfortGiving second chances without losing controlTouring Iron City Gym’s layout, equipment, posing room, turf, apparel, and future smoothie barConnect with Brian Way and Iron City Gym: YouTube: @IronCityGym Connect with Gym Insight: If you own a gym, studio, or fitness facility and want help managing memberships, billing, access, reporting, and daily operations, visit GymInsight.com or call 855-367-4967. The Gym Owner’s Podcast is powered by Gym Insight.

    Scaling to $130K/Month: Brian Way’s Iron City Gym Story
  8. Jun 26

    Gym Startup 101: The Road to Agon Fitness with Andrew Bono

    Starting a gym can feel impossible until someone breaks down the actual steps. In this episode of The Gym Owner’s Podcast, Anthony Pasquale sits down with Andrew Bono, a 23-year-old entrepreneur preparing to open his first gym, Agon Fitness. Instead of hearing from an owner years after opening, this episode captures the gym startup journey while it is still happening. Andrew shares how he first connected with Gym Insight after seeing Steven Harvalias of Super Fitness talk about the software, and how those early conversations helped him start mapping out the path from idea to execution. Anthony and Andrew walk through the startup process step by step, beginning with forming an LLC, getting an EIN, building momentum, preparing financial projections, and understanding why the first move is often the hardest. Andrew explains how creating his LLC took less than 30 minutes once he finally decided to take action. The conversation also covers commercial lease negotiations and why new gym owners should avoid signing anything without the right guidance. Anthony and Andrew discuss lease terms, CPI increases, HVAC responsibility, location visibility, grocery-store foot traffic, and tenant improvement allowance that can help fund the buildout. Andrew also shares his evolving approach to equipment, layout, and gym design. He originally wanted the modern all-black aesthetic, but learned that equipment quality, durability, member experience, and long-term value matter more than matching colors. The two discuss used vs. new equipment, turf, power racks, platforms, selectorized machines, and building a gym that appeals to everyday members without losing the serious training edge. A major part of the episode focuses on SBA loans, financial projections, presales, founding memberships, and grand opening strategy. Anthony explains why starting with zero members creates unnecessary pressure and how presales can give a new gym a running start before opening day. They also talk through cancellation policies, simple membership options, selling goals instead of prices, the power of giving a proper tour, and why thinking like the customer can help a new gym stand out. For anyone who has dreamed about opening a gym but does not know where to start, this episode is a practical look at the real process: LLC, loan, lease, buildout, presales, software, and grand opening. In This Episode: Opening a gym at 23Forming an LLC and getting an EINBuilding financial projectionsApplying for an SBA loanNegotiating a commercial leaseUnderstanding tenant improvement allowanceChoosing gym equipmentDesigning a practical gym layoutCreating founding membershipsBuilding presale momentumPlanning grand opening giveawaysKeeping memberships simpleMaking cancellations customer-friendlySelling the tour before showing pricesUsing SBDC and SCORE as startup resourcesFollow Andrew’s Journey: Instagram: @agonfitnessgym TikTok: @agon.fitness Facebook: Agon Fitness Connect with Gym Insight: If you own a gym, studio, or fitness facility and want help managing memberships, billing, access, reporting, and daily operations, visit GymInsight.com or call 855-367-4967. The Gym Owner’s Podcast is powered by Gym Insight.

    Gym Startup 101: The Road to Agon Fitness with Andrew Bono

About

The Gym Owner’s Podcast is the go-to show for gym owners, fitness entrepreneurs, and studio operators who want to build stronger businesses, better systems, and lasting impact. Real conversations. Practical strategies. Proven results.