In this episode, Ana Clark sits down with Sophie Hirst — former Googler, content creator, and workplace skills advocate — for a wide-ranging conversation about navigating the early years of a career. Sophie shares the workplace “soft skills” she wishes someone had taught her sooner, from running one-on-ones and giving presentations to having tough conversations and managing emotional reactions. The discussion covers mentorship reimagined, the millennial manager/Gen Z dynamic, receiving feedback with grace, and why communication is the highest-leverage skill you can build. In this episode, we discuss: * What Sophie Teaches — Tactical, example-driven workplace skills: scripts, templates, phrases, and watch-outs you can apply at work the same day. Content currently lives on Instagram and Substack, with a self-paced course and membership community in development. * Managing Emotional Reactions — Sophie and Ana discuss pausing before responding to emotionally charged situations, projecting yourself forward, and practicing empathy by getting inside the other person’s head. * Lessons from Google — Sophie shares two formative experiences: * The budget crisis: Hundreds of thousands of dollars underspent, solved by turning to a peer rather than a manager — and learning that peers can be your most powerful network. * The “ugly baby” presentation: Hiding work out of insecurity, bombing the presentation, and a manager who responded with support instead of judgment. * Mentorship Reimagined — Why you should never ask someone to be your mentor. Sophie’s “mentorship series” concept: 10 one-hour sessions with 10 different people instead of 10 hours with one person. * Linear vs. Non-Linear Careers — How the traditional single-mentor model breaks down when career paths are increasingly non-linear, and how varied experience across design specializations creates more well-rounded professionals. * Design at Google — A sidebar on Google’s design evolution: placemaking in offices, Pixel accessory design, and the Loon project’s hot air balloons that required seamstresses. * Millennial Managers & Gen Z Reports — Debunking the “lazy Gen Z” media narrative. Sophie argues millennial managers and Gen Z employees want the same things — flexibility, boundaries, work-life balance — and the key is framing the conversation as being on the same team. * Overconfidence & Humility — Why projecting certainty makes you look more junior, not less. Senior people are comfortable saying “I don’t know.” Sophie shares specific behaviors that reveal inexperience: jumping in with answers too quickly, using overconfident language, and not asking for help. * Receiving Feedback — The top three things managers struggle with when working with young professionals: * Unrealistic expectations around speed to promotion * Lack of proactive communication * Defensiveness around feedback * The Coachability Secret — Managers find giving feedback uncomfortable. If you create a vibe that you’re coachable, they’ll keep investing in your growth. Tips: say “thank you,” take time to reflect, look for patterns, and ask for examples. * Advice for Managers — Creating psychological safety, running “style sessions” to align on communication preferences and work styles, and always explaining the why behind tasks. * Three Things Every Young Professional Should Work On: * Small things matter — Presence, energy, and how you show up (e.g., don’t run between meetings — it looks like you can’t manage your time). * Communication is your highest-leverage skill — Clarify what you think, structure your ideas, and frame them in terms of what matters to the company. * Build your personal brand early — Publish your thoughts and experiences. Sophie’s biggest regret is never posting on LinkedIn or doing media interviews during her 20-year corporate career. * Final Words of Encouragement — Don’t put so much pressure on yourself. Career FOMO is real at every stage, but everyone’s path moves at a different pace. Resources mentioned in the episode: * Instagram & Substack (Sophie’s content platforms) * https://www.instagram.com/sophworkbaby/ Design Impacts is a podcast by the South Central Chapter of ASID — elevating, celebrating, and educating our design community. If you have questions, comments, or want to get involved with the chapter — locally, regionally, or nationally — please reach out. Your voice shapes the chapter! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit designimpacts.substack.com