Ops Clinic — Healthcare Operations, Simplified

Gerardo Savo González - GSG Global Ops
  • 3.0 (2)
  • Management

Ops Clinic is the podcast for private clinic directors, healthcare administrators, and operations managers who want to build better systems without hiring a consultant for every problem. Each episode breaks down a core operations topic — SOPs, KPIs, process improvement, staff onboarding, change management — into practical, actionable advice you can implement this week. Hosted by GSG Global Ops. New episodes biweekly.

Episodes

  1. Aug 28

    The 7 KPIs Every Clinic Should Track

    If your accountant tells you revenue dropped 8% last quarter, can you explain why? Not guess — explain. With data. Most clinic directors receive financial reports that tell them what happened. But they have no operational dashboard that tells them why — or what is about to happen next. In this Season 1 finale of Ops Clinic, we cover the seven essential KPIs every private clinic should be tracking weekly — not monthly, not quarterly. Seven numbers. Fifteen minutes per week. That is the difference between a clinic that reacts to problems and one that prevents them. The 7 KPIs: Fill Rate (schedule utilization) — target: 85-95%No-Show Rate — target: 5-8% (national average: 18-30%)Average Patient Wait Time — target: under 15 minutesRevenue Per Visit — track the trend, not just the numberStaff-to-Patient Ratio — the burnout early warning signalPatient Satisfaction Score — one question that predicts retentionFirst-Visit Conversion Rate — the most underrated metric in clinic operationsPlus 14 free tips, the 15-minute Friday review system, and how all nine previous episodes connect to create a complete operational playbook. Resources mentioned: → Full article: gsglobalops.com/insights → Weekly Operations Dashboard + Annual KPI Dashboard: payhip.com/GSGlobalOps → GSG Operations Toolkit (Amazon): https://amzn.to/4pjzAcS → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    The 7 KPIs Every Clinic Should Track

  2. Aug 14

    The 30-60-90 Day Staff Onboarding Framework

    Most clinic onboarding plans are "shadow Maria for a week." Here's what happens when Maria leaves. 29.5% of new hospital hires leave within their first year. 58% of nurses decide whether to stay within their first month. And 60% of early departures cite disorganized training as the primary reason. The problem isn't hiring — it's what happens after hiring. In this episode, we break down the 30-60-90 day onboarding framework for private clinics — a structured, repeatable system that transforms chaotic first weeks into confident, retained team members. What you'll learn: Why onboarding is a financial decision, not an HR checkbox ($60,000+ per departure)Why "shadow someone for a week" fails every time — the knowledge decay problemThe three phases: orientation (Days 1-30), supervised autonomy (31-60), and full integration (61-90)The differences between clinical and administrative onboardingSeven onboarding mistakes every clinic makes — and how to fix themFive metrics to measure whether your onboarding actually works14 free, actionable tips you can implement before your next hireResources mentioned: → Full article: gsglobalops.com/insights → Staff Onboarding 30/60/90 Template: payhip.com/GSGlobalOps → SOP Template Book (Amazon): search "GSG Operations Toolkit" → Previous episodes: EP01 (SOPs), EP02 (Tribal Knowledge), EP03 (DMAIC) → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    The 30-60-90 Day Staff Onboarding Framework

  3. Jul 31

    Cómo Mejorar las Operaciones de tu Clínica Privada

    Más de 12,8 millones de personas en España tienen seguro privado de salud. El sector factura más de 14.600 millones de euros anuales y crece un 5% cada año. Pero la mayoría de las clínicas privadas gestionan sus operaciones como lo hacían hace 20 años. En este episodio especial en español, cubrimos los cinco problemas operativos más comunes en clínicas privadas, el marco DMAIC aplicado a consultas privadas, y 14 consejos prácticos que puedes implementar esta semana sin presupuesto adicional. Lo que aprenderás: Los cinco problemas operativos que Gerardo encuentra en cada clínica que evalúaPor qué el 56% de los profesionales sanitarios en España presenta indicios de burnout — y qué tiene que ver con tus operacionesCómo documentar tus primeros SOPs en formato de tres columnasEl marco DMAIC simplificado para clínicas privadas14 consejos gratuitos y accionables para mejorar tus operaciones hoyUn plan de acción concreto para tu primera semanaRecursos mencionados: → Artículo completo: gsglobalops.com/insights → Plantillas de operaciones: payhip.com/GSGlobalOps → Consulta gratuita: gsglobalops.com/service Producido por GSG Global Ops | Sistemas. Procesos. Ejecución.

    Cómo Mejorar las Operaciones de tu Clínica Privada

  4. Jul 17

    What Is a Fractional Operations Manager?

    You need operations leadership, but you don't need — or can't afford — a full-time hire. There's a middle ground. A full-time clinic operations manager costs $90,000 to $128,000 per year fully loaded. A fractional operations manager delivers the same senior-level expertise at $18,000 to $42,000 annually — 2 to 4 days per month, building systems your team maintains independently. The fractional executive market has topped $5.7 billion globally. 72% of CEOs plan to increase their use of fractional leaders. This isn't a trend — it's a structural shift. And private clinics are the perfect fit. What you'll learn: What "fractional" actually means and how it works in a clinic settingThe full cost comparison: full-time vs. fractional (the math that changes everything)What a fractional ops manager does month by month — and what they leave behindFive signals that your clinic has reached the inflection pointSix questions to ask before hiring one — and the red flags to walk away from14 free tips to evaluate whether your clinic needs operational leadershipResources mentioned: → Full article: gsglobalops.com/insights → Change Management Playbook: payhip.com/GSGlobalOps → Previous episodes: EP01-EP05 (referenced throughout) → Book a discovery call: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    What Is a Fractional Operations Manager?

  5. Jul 3

    Designing a Patient Intake Process That Actually Works

    You remember the clipboard. The pen that barely worked. The four pages of forms asking for your date of birth three separate times. That was your first impression of the clinic — and it probably shaped your opinion more than the care itself. Patient intake is the silent dealbreaker in private clinic operations. 81% of patients prefer digital forms over paper. 61% of claim denials trace back to simple demographic errors made during manual data entry. And the average practice spends $125,000 per year on manual intake labor alone. In this episode, we break down how to design an intake process that respects the patient's time, eliminates costly errors, and takes your front desk from data collection to data verification — with 13 free, actionable tips you can implement this week. What you'll learn: Why intake is the most underestimated process in clinic operationsThe difference between new patient and returning patient flows (and why using the same process for both is a mistake)13 free tips to fix your intake process this month — no software requiredHow paper forms create a 31% error rate vs 0.67% with digital intakeA complete intake SOP framework using the three-column format from Episode 1Five intake KPIs to start tracking immediatelyHow to connect intake improvements to the DMAIC framework from Episode 3Resources mentioned: → Full article: gsglobalops.com/insights → Patient Intake & Onboarding SOP Template: payhip.com/GSGlobalOps → SOP Template Book (Amazon): search "GSG Operations Toolkit" → Previous episodes: EP01 (SOP Library), EP03 (Lean Six Sigma), EP04 (Wait Times) → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    Designing a Patient Intake Process That Actually Works

  6. Jun 19

    Reducing Patient Wait Times Without Hiring More Staff

    The average patient wait costs you more than you think. 25% of patients have switched providers over long waits. 30% have walked out before being seen. And each lost patient represents $12,000 in lifetime value — not $200. Most clinic directors assume the fix is more staff. It's not. It's the process. In this episode, we break down the six hidden bottleneck points in every clinic's patient flow, five specific tactics to reduce wait times this month with zero new hires, and a real case study showing a 68% reduction in wait times — total cost under $50. What you'll learn: Why two-thirds of doctors underestimate how much wait times hurt retentionThe six bottlenecks hiding in your patient flow (and the fix for each)How a 5-minute buffer every fourth slot prevents cascading delaysPre-visit digital intake: 8-15 minutes down to 1-3 minutes per patientThe scheduling myths keeping clinics stuckA weekly tracking habit that makes wait times visible and manageableResources mentioned: → Full article: gsglobalops.com/insights → Weekly Operations Dashboard: payhip.com/GSGlobalOps → Free Clinic Operations Mini Audit Guide: gsglobalops.com → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    Reducing Patient Wait Times Without Hiring More Staff

  7. Jun 5

    Lean Six Sigma Simplified: A Practical Guide for Healthcare Clinics

    Lean Six Sigma sounds like it belongs in a factory. It doesn't. It belongs in your clinic. In this episode, we strip the methodology down to what it actually is — two ideas combined: stop wasting time and resources, and stop getting inconsistent results. We walk through the eight types of waste hiding in every clinic, break down the DMAIC framework step by step, and follow a real family medicine practice through a complete improvement cycle that cut patient wait times by 59% at near-zero cost. What you'll learn: What Lean and Six Sigma actually are — and why the name is intimidating but the method isn'tThe eight wastes (DOWNTIME) mapped to private clinic operationsDMAIC explained: Define, Measure, Analyze, Improve, ControlA complete clinic case study: 34-minute wait times reduced to 14 minutesWhere clinics go wrong with process improvement — and how to avoid those mistakesHow to run your first DMAIC cycle in 6 weeks with no budget and no certificationResources mentioned: → Full article: gsglobalops.com/insights → DMAIC Full Project Tracker: payhip.com/GSGlobalOps → Process Improvement Workbook (Amazon): search "GSG Operations Toolkit" → Book a consultation: gsglobalops.com/service Hosted by Gerardo Savo González - GSG Global Ops | Systems. Processes. Execution.

    Lean Six Sigma Simplified: A Practical Guide for Healthcare Clinics

  8. May 21

    What to Expect from an Operations Consultant

    Thinking about hiring a consultant for your clinic? You're not alone — but the word "consultant" covers everything from IT specialists to Big Four strategists to solo operators who fix workflows. Hiring the wrong type is expensive. Not hiring anyone because the whole category feels intimidating is worse. In this episode, we cut through the confusion. We explain exactly what an operations consultant does (and doesn't do), the four types of engagements from a single diagnostic session to fractional leadership, realistic cost ranges, and the six questions every clinic owner should ask before signing anything. What you'll learn: The difference between operations, management, IT, compliance, and revenue cycle consultantsFour engagement types and what each costs ($125 to $3,500/month)The five signals that your clinic is ready for outside operational helpSix questions to ask any consultant before hiring — and what good answers sound likeRed flags that tell you to walk awayHow to calculate ROI on an operations consulting engagementResources mentioned: → Full article: gsglobalops.com/insights → Process Improvement Project Charter: payhip.com/GSGlobalOps → DMAIC Workbook (Amazon): search "GSG Operations Toolkit" → Book a discovery call: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    What to Expect from an Operations Consultant

  9. May 21

    Is Your Clinic Running on Tribal Knowledge?

    Your best receptionist knows every insurance carrier's pre-authorization rules by heart. Your office manager is the only person who handles credentialing renewals. Your billing coordinator has the phone numbers that actually get answered. None of it is written down. That's tribal knowledge — and it's running your clinic. In this episode, we cover the five warning signs that your clinic depends on undocumented expertise, the real financial cost when key staff leave (spoiler: $60,000+ per departure), and a 15-minute dependency audit you can run this week to see exactly where your vulnerabilities are. What you'll learn: What tribal knowledge is and why healthcare is especially vulnerableThe five signs: single points of failure, inconsistent execution, shadow training, "just ask" culture, and slow onboardingA 15-minute dependency audit exercise for your clinicThree immediate actions to start protecting your operationsResources mentioned: → Full article: gsglobalops.com/insights → Free Clinic Operations Mini Audit Guide: gsglobalops.com → Clinic Operations Audit Checklist: payhip.com/GSGlobalOps → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    Is Your Clinic Running on Tribal Knowledge?

  10. May 21

    Why Every Clinic Needs an SOP Library

    Most private clinics don't have written procedures — they have tribal knowledge held in the heads of long-tenured staff. When those people leave (and healthcare turnover runs at 22.7% annually), the knowledge walks out with them. In this episode, we break down why every private clinic needs a standard operating procedure library and how to build one from scratch — no consultants required. What you'll learn: The five warning signs your clinic runs on tribal knowledgeThe real cost of undocumented processes (hint: $60,000+ per staff departure)A simple three-column SOP format any clinic can use immediatelyHow to prioritize which processes to document firstA week-one action plan to start building your SOP library todayResources mentioned: → Full article: gsglobalops.com/insights → Free Clinic Operations Mini Audit Guide: gsglobalops.com → SOP Template Book (Amazon): search "GSG Operations Toolkit" → Patient Intake SOP Template: payhip.com/GSGlobalOps → Book a consultation: gsglobalops.com/service Hosted by GSG Global Ops | Systems. Processes. Execution.

    Why Every Clinic Needs an SOP Library
  • 10 Episodes

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About

Ops Clinic is the podcast for private clinic directors, healthcare administrators, and operations managers who want to build better systems without hiring a consultant for every problem. Each episode breaks down a core operations topic — SOPs, KPIs, process improvement, staff onboarding, change management — into practical, actionable advice you can implement this week. Hosted by GSG Global Ops. New episodes biweekly.

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