Tell Clare what you think here! Do you feel constant anxiety around hitting your billable KPI targets, or struggle to balance business sustainability with high-quality, value-centred client care? Discover how to evaluate, set, and reach fair billable targets without sacrificing your clinical integrity or burning out. Episode Summary: In this episode of the How to Be a Better OT podcast, host Clare Batkin tackles one of the most debated and stress-inducing topics in private practice: billable KPI targets. Clare breaks down the economic realities of private practice, demystifies what actually counts as a billable task, and explains why context matters far more than any raw "magic number". Whether you are a business owner or supervisor trying to establish realistic expectations, or an employee clinician looking to understand your numbers and hit your targets efficiently, this episode provides practical strategies for both sides of the conversation. Key Takeaways: What Counts as Billable: Why billable work goes far beyond face-to-face sessions to include indirect clinical tasks like report writing, research, detailed clinical emails, and phone check-ins, and how unbilled 5-minute tasks silently drain over an hour of your weekly target.Factors That Determine a Fair Target: Why there is no single "magic number" for a fair KPI. Learn how targets must be adjusted for clinician experience, caseload complexity, setting, and available administrative support.The Pros and Cons of Targets: How well-set KPIs foster daily productivity and team accountability, whereas poorly set targets cause stress, tempt over-billing, and risk penalising quality if not balanced with clinical quality metrics.Practical Strategies to Reach Your Targets: Step-by-step solutions for busy clinicians, including conducting a time audit, using workplace billable task lists, addressing clinician "billing guilt" and empathy traps, and resolving clunky software barriers.Measuring What Matters: Why billable targets must be paired with clinical competency checklists, client feedback, and outcome measurement tools to ensure quality care. Links & Resources Mentioned: Deep Dive: Access the full tutorial on hitting billable KPI targets inside the Connector Membership: https://yott.au/yottconnector Blog Posts: Read the articles on setting KPI targets for new grads and reaching billable targets on the Your OT Tutor Website: https://yott.au/blog Freebie / Webinars: Access free webinars free new grads on selecting employers and navigating KPIs (co-hosted with Dave Jereb) in the Free Learning Library: https://yott.au/learninglibrary Course: Enrol in the course on setting goals and measuring outcomes for AT prescription and ongoing therapy: https://yott.au/membership 1:1 & Team Support: Book clinical supervision, mentoring, or team training opportunities directly with Clare: https://yott.au/supervision If you found these insights on billable KPIs helpful, please subscribe, leave a review, and share this episode with a colleague or supervisor! Be sure to tune in next time for the episode on OT Information Gathering, where we'll explore how to adapt initial assessments for clients with low energy, prioritise information under tight funding restrictions, and use OT frameworks to collect rich clinical data every time. Want to continue learning with Clare? Here are your options: Check out my FREE Learning Library full of resources and coursesSign-up for one-on-one or group training and supportBook a time for a chat to see how I can helpSign-up for a Your OT Tutor membershipFollow me on social media – vist my Linktree for the links you need!
