Everybody Wants This

iQor

"Everybody Wants This" is a podcast for customer experience leaders, operators, and innovators navigating the future of CX. Hosted by iQor Chief Business Officer Natalie Beckerman and Chief Growth Officer Colleen Beers, the show explores customer experience transformation, CX outsourcing, AI, leadership, operational excellence, and the challenges shaping the industry. Learn more at www.iqor.com/podcast/ewt.

Episodes

  1. Jun 19

    Real CX Talk With Nat and Col

    What happens when two longtime customer experience leaders sit down for an unfiltered conversation about the state of the industry?   You get real talk.   In the inaugural episode of "Everybody Wants This," hosts Natalie Beckerman, Chief Business Officer at iQor, and Colleen Beers, Chief Growth Officer at iQor, discuss some of the biggest topics shaping customer experience today.   From AI adoption and change management to operational execution and CX transformation, the conversation explores what organizations are getting right, where they are struggling, and what leaders should be thinking about next.   Topics include: • AI and innovation in customer experience • Change management and organizational readiness • CX transformation and operational excellence • The future of CX outsourcing • Leadership in times of change • Why people remain at the center of great customer experiences   Whether you're leading a customer experience organization, evaluating transformation initiatives, or navigating the impact of AI on your business, this conversation offers practical perspectives on what comes next.   Learn More Podcast Hub: https://www.iqor.com/podcast/ewt  iQor: https://www.iqor.com

    Real CX Talk With Nat and Col
  • 1 Episode

About

"Everybody Wants This" is a podcast for customer experience leaders, operators, and innovators navigating the future of CX. Hosted by iQor Chief Business Officer Natalie Beckerman and Chief Growth Officer Colleen Beers, the show explores customer experience transformation, CX outsourcing, AI, leadership, operational excellence, and the challenges shaping the industry. Learn more at www.iqor.com/podcast/ewt.

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