Technology, Risk and Gambling

Sally Gainsbury

The Technology, Risk and Gambling (TRG) podcast is produced by the Technology Addiction Team at the Brain and Mind Centre, University of Sydney, and hosted by Professor Sally Gainsbury. The series brings together researchers, policymakers, practitioners, and communicators to examine how technology shapes decision-making, risk, and behaviour – and has reached audiences across academia, policy, industry, and community services internationally.

Episodes

  1. Aug 17

    Building Trust in Digital Mental Health: AI, Governance and Equity with Maureen Abbott | TRG S6 Episode 9

    What makes a digital tool worthy of trust? Professor Sally Gainsbury speaks with Maureen Abbott, Director of Innovation at the Mental Health Commission of Canada, about the governance of digital mental health tools and what other digital environments can learn from it. They explore app assessment frameworks, AI and the tension between innovation and precaution, and the role of equity and inclusion in designing safe and accessible digital tools. The conversation also considers how these principles could apply beyond mental health, including gambling, financial platforms and AI-powered financial literacy tools. The episode asks whether effective digital interventions can succeed without first earning the trust of the people they are designed to support.    Visit BetWell: Bet with more clarity, insight and intention   https://betwell.org.au/       Show notes:  Mental Health Commission of Canada – App Assessment Framework:  https://mentalhealthcommission.ca/app-assessment/  E-Mental Health Strategy for Canada:  https://mentalhealthcommission.ca/resource/ementalhealthstrategy/  National Guidance for AI in Mental Health and Substance Use Health Care:  https://mentalhealthcommission.ca/ai-in-mental-health/  WHO – Ethics and Governance of Artificial Intelligence for Health:  https://www.who.int/publications/i/item/9789240029200  eMHPrac – Digital Mental Health Resource Directory:  https://www.emhprac.org.au/directory/  Mental Health Commission of Canada:  https://mentalhealthcommission.ca/  Stephen M. R. Covey – The Speed of Trust

  2. Aug 10

    Interaction Design for Responsible Gambling with Carly Grace Allen | TRG S6E8

    Description:  In this episode, Professor Sally Gainsbury speaks with Carly Grace Allen about how interaction design and user experience (UX) principles can improve responsible gambling tools. Drawing on large-scale field experiments conducted within Norsk Tipping, Carly discusses how message framing, risk communication, mandatory limit setting, and behavioural design influence real gambling behaviour. The conversation explores how evidence-based UX design can support informed decision-making and preventative gambling interventions at population scale.    Visit BetWell: Bet with more clarity, insight and intention  https://betwell.org.au/      Show notes and links  Connect with Carly Grace Allen via LinkedIn: https://www.linkedin.com/in/carlygraceallen/?locale=no   Learn more about Carly’s research:  Allen, C. G., Sveen, T., Volden, F. S., & Inal, Y. (2025). Framing the Risk: A Large-Scale Field Experiment on Risk Communication in Responsible Gambling. INTERACT 2025. https://link.springer.com/chapter/10.1007/978-3-032-05002-1_16   Explore upcoming conferences where Carly will be presenting her research: - European Association for the Study of Gambling (EASG) Conference (https://www.easg.org/conferences) - European Lotteries (EL/WLA) Responsible Gaming & Sustainability Seminar (https://www.european-lotteries.org/events) - National Center for Responsible Gaming (NCRG) Conference on Gambling and Addiction (https://www.americangaming.org/event/ncrg-conference-on-gambling-and-addiction/)    Books mentioned:  - Harry Brignull – Dark Patterns - Stephen Wendel – Designing for Behavior Change

  3. Jul 20

    Economic Abuse, Gambling, and the Limits of Financial Capability | TRG S6 Episode 5

    In this episode, Rebecca Glenn joins Professor Sally Gainsbury to explore the relationship between gambling, economic abuse, and domestic and family violence. Rebecca is the Founder and CEO of the Centre for Women's Economic Safety, co-founder of the International Coalition Against Economic Abuse, and a Churchill Fellow whose work has helped shape Australia's response to economic abuse.  The conversation examines how gambling can both contribute to and result from coercive control, creating financial harm that often remains hidden from partners, families, and services. Sally and Rebecca discuss financial literacy, digital banking, coercive control legislation, and the role of financial institutions in recognising and responding to economic abuse.  They also consider the limits of financial capability. If someone is being controlled, is more knowledge enough to improve financial decisions? What responsibilities do governments, banks, gambling operators, and digital platforms have in preventing economic abuse? And how can better systems and policies reduce harm before it becomes entrenched?  Visit BetWell: Bet with more clarity, insight and intention https://betwell.org.au/  We would like to acknowledge the production and editing team  Eunice Huynh, Fergus Lyons, Asha Osporne, Madhu Pelluru  Show notes and links:  Rebecca Glenn's Churchill Fellowship: https://www.churchilltrust.com.au/fellow/rebecca-glenn-vic-2019/   Financial Safety Website: https://financialsafety.org.au/   Evidence based resources on domestic, family and sexualised violence. https://www.insightexchange.net/  A practical guide and short video on responding to people experiencing violence and abuse. https://www.insightexchange.net/follow-my-lead/

  4. Jul 13

    Dark Nudges and Deceptive Design with Chandni Gupta

    In this episode, Chandni Gupta joins Professor Sally Gainsbury in exploring where persuasion ends and deceptive design begins, what Australia can learn from other jurisdictions, and why regulation matters when consumers are navigating platforms shaped by information asymmetry and commercial incentives.  Chandni is Deputy CEO and Digital Policy Director at the Consumer Policy Research Centre and a 2023 Churchill Fellow. Her research has built Australia’s leading evidence base on deceptive design: the features embedded in websites and apps that steer choices in ways that benefit businesses rather than consumers.  Visit BetWell: Bet with more clarity, insight and intention  https://betwell.org.au/    Show notes and links:  Made to Manipulate: Protecting Consumers in Digital Markets (Chandni Gupta's Churchill Fellowship Report) https://apo.org.au/node/330919   Australian Government reforms on Unfair Business Practices / Dark Patterns https://treasury.gov.au/consultation/c2024-466491   Duped by Design: Manipulative Online Design https://cprc.org.au/report/duped-by-design-manipulative-online-design-dark-patterns-in-australia/   Consumer Policy Research Centre – Digital Consumer Research https://cprc.org.au/wp-content/uploads/2021/12/Digital-checkout-final.pdf   Books  Deceptive Patterns — Harry Brignull https://deceptive.design/   Hooked: How to Build Habit Forming Products — Nir Eyal https://www.nirandfar.com/hooked/   Indistractable — Nir Eyal https://www.nirandfar.com/indistractable/     Podcasts   I've Got Questions — Sinead Bovell https://open.spotify.com/show/0PBDy9jiLEikDvF6JCWejE

  5. Jul 6

    Journalism and Public Communication with Chris Kohler

    In this episode, Chris Kohler joins Professor Sally Gainsbury to discuss how financial information cuts through in a noisy digital world. Chris is Finance Editor at 9News, author of How They Get You, and host of the podcast How We Got Here. He has also built one of Australia’s largest independent finance audiences, with more than 750,000 followers on Instagram, by explaining complex financial systems clearly and accessibly.  The conversation explores why clear communication matters, especially when products and platforms are deliberately designed to influence consumer behaviour. Chris and Sally discuss how short-form videos can reveal the mechanisms behind pokies, lotteries, sports betting, prediction markets, loyalty schemes, buy-now-pay-later products, and other systems that often work against consumers’ interests.  They also consider the limits of communication. If people understand that a product is designed to influence them, does that knowledge actually change behaviour? What can public-facing communication do that official warnings, academic research, or government messaging often cannot? And where does responsibility sit when legal products are built around psychological pressure, persuasive design, and information imbalance?    Visit BetWell: Bet with more clarity, insight and intention https://betwell.org.au/    Show notes and links:  Chris Kohler on Instagram: @chriskohlernews  Chris Kohler on YouTube: @ChrisKohlerNews  Chris Kohler on TikTok: @chriskohlernews  Books:  How They Get You by Chris Kohler: Available through Penguin Random House Australia and all good booksellers.  How We Got Here podcast: Available on Apple Podcasts, Spotify, and Acast.  Australian Government Response: https://www.aph.gov.au/Parliamentary_Business/Committees/House/Social_Policy_and_Legal_Affairs/Onlinegamblingimpacts/Government_Response   Note: Correction - The Government Response was released over the Easter long weekend, not the Anzac Day weekend.  Some of our favourites from Chris Kohler:   Pokies: instagram.com/reel/DCQbGEzgvXZ/    Lotteries: youtube.com/shorts/XrENnU5l3hw  Sports betting: instagram.com/reel/DQlN9aoEuqE/  Prediction markets: youtube.com/shorts/HBiWxEPCiWk

  6. Jun 29

    What Financial Education Can and Can’t Do with Dr. Tracey West

    In this episode, Dr Tracey West joins Professor Sally Gainsbury to discuss what actually works in financial education, and how we know.  Tracey is a financial capability researcher and practitioner whose work spans financial education, behavioural change, consumer wellbeing, and large-scale program evaluation. Drawing on her experience with initiatives such as Talk Money with Ecstra Foundation, the conversation explores what financial education programs can achieve, what their evaluation data can and cannot tell us, and why the gap between knowledge, intention, and behaviour matters.  The episode considers how financial capability should be understood in practice, especially for young people navigating digital environments shaped by gambling, buy now pay later products, investing apps, scams, and online spending. It also examines where responsibility sits with individuals, educators, regulators, governments, or commercial platforms.  Visit BetWell: Bet with more clarity, insight and intention https://betwell.org.au/  Show notes and links:  Books:  Akerlof & Shiller, Phishing for Phools   Robert Shiller, Finance and the Good Society   Dan Ariely, Dollars and Sense   Tyson Yunkaporta, Sand Talk   Richard Thaler, Misbehaving   Podcast:  Tim Harford, Cautionary Tales   Academic article:  Netemeyer, R. G., Lynch, J. G., Lichtenstein, D. R., & Dobolyi, D. (2024). Financial Education Effects on Financial Behavior and Well-Being: The Mediating Roles of Improved Objective and Subjective Financial Knowledge and Parallels in Physical Health. Journal of Public Policy & Marketing, 43(4), 254–275. https://doi.org/10.1177/07439156241228197

About

The Technology, Risk and Gambling (TRG) podcast is produced by the Technology Addiction Team at the Brain and Mind Centre, University of Sydney, and hosted by Professor Sally Gainsbury. The series brings together researchers, policymakers, practitioners, and communicators to examine how technology shapes decision-making, risk, and behaviour – and has reached audiences across academia, policy, industry, and community services internationally.