Breaking the ICE

Demystifying the Insurance World Breaking the ICE is a podcast for everyone who works in the space where insurance meets technology - whether you're steeped in underwriting and claims, building the platforms that support them, or simply curious about how one of the world's oldest industries is being reshaped by the rise of Artificial Intelligence and other complementary technologies. Hosted by Elliott Draga, Head of Growth at ICE Tech, alongside co-hosts Lloyd Overton and Mark Colonnese (and the occasional guest), the show draws on decades of combined practical experience in the global insurance sector. Together, the three of them unpack the ideas, technologies and trends shaping the industry today - and try to make sense of them without the baffling jargon that so often gets in the way. Insurance has a reputation for being somewhat archaic and slow to change. Breaking the ICE sets out to challenge that assumption. Each episode looks at how technology - from data analytics to customer relationship management - is streamlining operations, improving customer experience and opening up new avenues for growth. Rather than abstract theory, the hosts share first-hand experience from the front line of the industry, offering practical, actionable insights and the occasional off-topic side-quest.  Expect conversations that go beyond the obvious headlines. Alongside deep dives into specific technologies, regulatory challenges and emerging innovations, the podcast isn't afraid to draw on what's happening in the wider world - from the weather to major sporting events - and find the parallels with how businesses innovate, prepare and compete.  Get ready to start Breaking the ICE -  a grounded, conversational approach that treats big industry questions with a light touch, making complex ideas accessible without oversimplifying them.