Behind the Inbox

Gorgias
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Your insider's guide to customer experience that actually converts. Behind the Inbox is the podcast where the best ecommerce and CX leaders open up their real playbooks: the actual dashboards, tickets, and metrics behind world-class customer experience. Presented by Gorgias, each episode features Directors of CX, Heads of Support, and DTC founders on how they run customer support, roll out AI agents, cut response times, and turn customer service into a growth and retention engine. New episodes every other Tuesday. Subscribe for tactical, steal-this CX strategy.

Episodes

  1. 19h ago

    Episode 1: Five brands, one inbox. Inside Delta Galil's 60% automation playbook

    In this episode, leaders from Delta Galil discuss how they run customer experience for five DTC brands — Bare Necessities, 7 For All Mankind, Splendid, Florence by Mills, and PJ Salvage — out of a single Gorgias help desk. Ajit Patel, Director of Customer Service, and Nicole Parker, Senior Manager of Customer Service at Delta Galil, walk through how they hit 60%+ automation in about 18 months, why they stopped treating support as a cost center, and how AI freed their agents to do the high-touch work that actually converts.

  2. Trailer

    Welcome to Behind the Inbox

    Your insider's guide to CX that actually converts. In this trailer, preview what Behind the Inbox is really about: honest, tactical conversations with the ecommerce and CX operators who are figuring out AI agents, faster support, and higher retention in real time. Hear who's coming this season, why we built a show for CX leaders, and what you'll steal from episode one. Presented by Gorgias. Premieres July 21.

Trailer

About

Your insider's guide to customer experience that actually converts. Behind the Inbox is the podcast where the best ecommerce and CX leaders open up their real playbooks: the actual dashboards, tickets, and metrics behind world-class customer experience. Presented by Gorgias, each episode features Directors of CX, Heads of Support, and DTC founders on how they run customer support, roll out AI agents, cut response times, and turn customer service into a growth and retention engine. New episodes every other Tuesday. Subscribe for tactical, steal-this CX strategy.

Information

  • Creator
    Gorgias
  • Years Active
    2026
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © Gorgias
  • Show Website
    Behind the Inbox