What does great client service actually look like in commercial real estate? In Episode 6 of What’s the Commission, Nick Terry and Landon Coker break down the behind-the-scenes work that keeps deals moving, from onboarding a major institutional portfolio and managing long due diligence timelines to setting expectations before frustration ever becomes a problem. They also get into creative lease negotiations, why bringing logic and market context to the table beats simply asking for more, and how brokers can create solutions that work for both sides of a deal. Then, they pull back the curtain on commission math, showing how a $48,000 brokerage fee can shrink quickly after team splits, brokerage costs, taxes, transaction support, and the everyday expenses of doing business. Plus, they talk about taking care of small clients, why not every good relationship needs to generate an immediate fee, and how helping people early can turn into much bigger opportunities later. Client service, creative problem-solving, and the real economics behind the commission. Key Takeaways: Your client is not always the final customer. Great brokers help their clients look good to investors, bosses, partners, and anyone else they ultimately report to. Setting expectations early prevents frustration later. Complex land and lease deals can take far longer than expected, and clear communication keeps everyone aligned. Good negotiations come with reasoning. Instead of making blanket demands, explain the math, market context, and business logic behind the ask. Creativity can solve problems without simply throwing more money at them. Structure, timing, caps, and shared costs can sometimes create a better outcome than a basic yes-or-no negotiation. Not every worthwhile deal is a big-fee deal. Taking care of smaller clients and referrals can build trust, strengthen relationships, and create larger opportunities over time. The headline commission is not what the broker takes home. Team splits, brokerage expenses, taxes, transaction support, travel, and other costs all come out before the money reaches the broker. Great service comes down to stewardship. Clients are trusting brokers with meaningful parts of their businesses, properties, and investments, and that responsibility should shape how the work gets done. About Podcast: What’s the Commission is a light-hearted look at commercial real estate, hosted by Nick Terry and Landon Coker — brokers, investors, and business owners. They break down what’s happening in their day-to-day, dig into real deals and industry trends, and run regular segments like “The Dumbest Thing We Heard in Real Estate This Week.” Equal parts insight and entertainment for anyone in commercial real estate, investing, sales, or business.