Customer Service Strategies for Small Businesses

Brenda Savanhu - Customer Experience Strategist
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The goal of this show is to help service-driven entrepreneurs who won small businesses increase 5-star reviews and grow their revenue by retaining their current customers. Brenda Savanhu is a Customer Service Consultant, she specializes in coaching and consulting with entrepreneurs on how to improve customer service by curating memorable customer experience journeys that retain customers. The show offers strategies helping small business owners retain customers, grow loyalty, increase word of mouth referrals, reduce customer acquisition costs, and increase satisfied customer service-driven revenue. If you're looking for expert strategies on customer service delivery, consistency, and recovery from an experienced customer service consultant and coach, this is the show for you. This podcast will provide valuable customer service strategies, tips, and insights for service-driven small business owners: including restaurant owners, coffee-shop owners, boutique hotel owners, spa owners, masseuses, salon owners, entrepreneurs, solopreneurs, solo-practioners, and online coaches. This show will provide answers to questions like: - How do I measure customer service quality? - What are the biggest customer service mistakes small businesses make? - How can I train employees to give better service? - What tools help improve customer communication? - How do I handle upset customers effectively? - How do I get more customer reviews and feedback? - What customer service metrics should I track? - How do I create a customer service standard or script? - How can I improve response time without hiring more staff? - How do I make customers feel valued and come back? - What is the 10-5-3 rule in customer service? - What are 10 ways to improve customer service? - What are three ways to improve customer service? - What are four steps for improving customer service?

Episodes

  1. 3d ago

    Ep 10 - How Poor Follow-Up Breaks Trust in Your Customer Experience

    A potential customer was ready to move forward—until an unanswered pricing question broke her trust. In this episode of Customer Service Strategies for Small Businesses, Brenda shares how poor follow-up and missed handoffs can turn a promising consultation into a lost sale. Learn where to look for customer experience gaps that leave people frustrated, uncertain, and ready to walk away. Book a mystery shop to evaluate your customer experience journey: Mystery ShopConnect with Brenda - Website Follow the podcast and leave a review to help other small-business owners find the show.

  2. Oct 28

    Ep 9 - Curating the Customer Experience Journey with Karen Oakes of Tranquil Oakes (Live 1:1 Consulting)

    In this week's episode, we dive deep into the world of myofascial release and the customer experience journey of Karen Oakes, a licensed massage therapist specializing in this unique therapy. Join us as we explore her journey and insights that can resonate with many small business owners. Karen's story is a testament to the evolving nature of customer experience in small businesses. By focusing on personal connections and understanding client needs, she creates an inviting atmosphere that fosters trust and comfort.  If you're curious to learn more about myofascial release or want insights into crafting a meaningful customer journey, tune into the full episode with Karen Oakes! Connect with Karen: Tranquil Oakes WebsiteInstagram Facebook Special Offer Get 40% off a mystery shop package to uncover gaps in your customer experience before the holiday rush. Purchase your package: Mystery Holiday Shop Sale Have questions first? Book a discovery call Connect with Brenda: Savanhu Advisory

  3. Oct 19

    Ep 8 - Holiday Rush: Improve Customer Retention with Better Service

    Is your customer experience ready for the holiday rush? In this episode, Brenda shares how to spot service bottlenecks, prepare for increased demand, and simplify your offerings to improve customer retention long after the holidays. Drawing on her hotel experience during snowstorms, she explains how doing fewer things well can help you serve more customers without sacrificing their experience. Special Offer Get 40% off a mystery shop package to uncover gaps in your customer experience before the holiday rush. Purchase your package: Mystery Holiday Shop SaleHave questions first? Book a discovery callVisit my website

  4. Oct 12

    Ep 7 - Service Quality and Sales Growth: How Leadership Makes or Breaks Customer Experience

    What the show is about: Service quality and sales growth start at the top — not with your front-line staff. In this episode, Brenda shares two contrasting stories, rebuilding a dysfunctional team's customer service scores after leadership failures, and a restaurant visit where a manager's inaction turned a bad moment into a lost customer for good, to show how leadership directly shapes the customer experience your team delivers. Like, follow, and leave a review for Customer Service Strategies for Small BusinessesShare this episode with a fellow business owner or managerWant help diagnosing leadership or service gaps in your business? Book here

  5. Oct 5

    Ep 6 - Satisfied Customers Spend More: Why Vision-Casting Shapes the Customer Experience

    What the show is about: Satisfied customers spend more — in fact, loyal customers spend 140% more simply because of a great experience, and they refer others for free. In this episode, Brenda explores why small business owners must continuously cast and reinforce their customer experience vision with their team, sharing a dentist's office story and a workshop mishap that shows what happens when that vision isn't upheld. 👍🏾 Like, follow, and leave a review for Customer Service Strategies for Small Businesses 💬 Share this episode with a fellow small business owner 👩🏽‍🏫 Ready to map out your customer experience vision? https://cal.com/bsavanhu/cs-consultation

  6. Sep 21

    Ep 5 - The #1 Customer Service Mistake: Why Walking Your Customer Experience Journey Drives Growth

    The biggest customer service mistake small businesses make? Owners get so busy running the business, they stop walking through the actual customer experience journey. In this episode, Brenda breaks down how to fix that for both brick-and-mortar and online businesses, plus real client stories showing why this one blind spot can quietly hurt your bottom line. 👍🏾  Like, follow, and leave a review for Customer Service Strategies for Small Businesses⏩  Share this episode with a fellow small business owner🧐 Curious about a mystery shop evaluation for your business? ➡️ savanhuadvisory.com

  7. Sep 14

    Ep 4 - Curating the Customer Experience Journey with Sharlene Lee (Live 1:1 Consulting)

    In this live consulting episode, Brenda walks her client Sharlene through mapping her life coaching business's entire customer experience journey from podcast discovery to a personalized closing gift. Sharlene comes up with a personal touch unique to her style to enhance her clients' experience. Connect with Sharlene at sharlenelee.com and Career Change Conversations Connect with Brenda: savanhuadvisory.com

  8. Sep 14

    Ep 3 - Why Customer Retention Is Cheaper Than Acquisition: The Real Cost of Poor Customer Experience

    In this episode, Brenda shares the real cost of ignoring your business' customer experience journey.  If you enjoyed this episode, please like, follow, and share with a friend! Connect with Brenda:👉 savanhuadvisory.com

  9. Sep 13

    Ep 2 - Customer Service vs. Customer Experience: How Customer Loyalty Improves Profitability

    In this episode, Brenda breaks down the key difference between customer service and customer experience — and why understanding both is essential to building a business customers stay loyal to and refer to others.If you enjoyed this episode, please like, follow, and share with a friend — and join us again!Connect with Brenda:👉 savanhuadvisory.com

  10. Sep 13

    Ep 1 - Introducing Customer Service Strategies for Small Businesses

    Welcome to Customer Service Strategies for Small Businesses, hosted by customer experience consultant Brenda Savanhu. This show helps service-driven entrepreneurs increase five-star reviews, grow revenue, and build customer loyalty by improving how they retain the customers they already have. In this first episode, Brenda shares her journey from luxury hospitality brands to founding Savanhu Advisory, the cultural "why" behind her passion for customer experience, and the revenue-driving stats every small business owner needs to know. If you enjoyed this episode, please like, follow, and share with a friend — and join us for episode two!Connect with Brenda:👉 savanhuadvisory.com

  • 10 Episodes

About

The goal of this show is to help service-driven entrepreneurs who won small businesses increase 5-star reviews and grow their revenue by retaining their current customers. Brenda Savanhu is a Customer Service Consultant, she specializes in coaching and consulting with entrepreneurs on how to improve customer service by curating memorable customer experience journeys that retain customers. The show offers strategies helping small business owners retain customers, grow loyalty, increase word of mouth referrals, reduce customer acquisition costs, and increase satisfied customer service-driven revenue. If you're looking for expert strategies on customer service delivery, consistency, and recovery from an experienced customer service consultant and coach, this is the show for you. This podcast will provide valuable customer service strategies, tips, and insights for service-driven small business owners: including restaurant owners, coffee-shop owners, boutique hotel owners, spa owners, masseuses, salon owners, entrepreneurs, solopreneurs, solo-practioners, and online coaches. This show will provide answers to questions like: - How do I measure customer service quality? - What are the biggest customer service mistakes small businesses make? - How can I train employees to give better service? - What tools help improve customer communication? - How do I handle upset customers effectively? - How do I get more customer reviews and feedback? - What customer service metrics should I track? - How do I create a customer service standard or script? - How can I improve response time without hiring more staff? - How do I make customers feel valued and come back? - What is the 10-5-3 rule in customer service? - What are 10 ways to improve customer service? - What are three ways to improve customer service? - What are four steps for improving customer service?

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