Signal and Story

Pastime Agency
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Signal and Story is a relaxed weekly conversation for people who build and buy conversational AI: contact-centre platforms, voice agents and customer-service chatbots. Each week, two hosts talk through the stories that caught their eye. Elena has run these deployments herself and brings the day-to-day view: who has to staff it, what changes for the team, and what a customer actually hears. Sam follows the market: who is moving, what things cost, and what a regulator has just changed. It's not a debate and not a news bulletin. It's two people who know the field catching up over a coffee on what happened, why it's interesting and what it might mean in practice. The hosts' voices are generated by AI (artificial intelligence). New episodes every week.

Episodes

  1. 1d ago

    BT Launches AI Receptionist for UK Small Businesses

    BT Business launched AI Receptionist for UK firms, an always-on phone agent that handles enquiries, bookings and confirmations, can integrate with Outlook and Google Calendar, and is sold in monthly rolling bundles of inbound minutes. 📞🤖 The episode also covers ElevenLabs’ three-hundred-million-dollar employee tender that valued the company at twenty-two billion dollars, plus Microsoft’s release of MAI-Transcribe-2-Streaming and MAI-Voice-2.1 models with clear per-hour and per-character pricing. The practical takeaway is that voice automation is becoming easier to buy and meter, but the caveats matter: BT does not publish bundle prices, ElevenLabs’ performance claims are company-reported, and Microsoft marks its streaming transcription model as public preview and not recommended for production. Watch for BT’s real-world take-up and any independent view of call-handling quality, Microsoft’s move from preview to an SLA-backed service, and whether that fifty-four-cent introductory price changes after the end of the year. Signal and Story examines what AI phone agents cost, how quickly they work, and where production readiness still falls short.

  • 1 Episode

About

Signal and Story is a relaxed weekly conversation for people who build and buy conversational AI: contact-centre platforms, voice agents and customer-service chatbots. Each week, two hosts talk through the stories that caught their eye. Elena has run these deployments herself and brings the day-to-day view: who has to staff it, what changes for the team, and what a customer actually hears. Sam follows the market: who is moving, what things cost, and what a regulator has just changed. It's not a debate and not a news bulletin. It's two people who know the field catching up over a coffee on what happened, why it's interesting and what it might mean in practice. The hosts' voices are generated by AI (artificial intelligence). New episodes every week.

Information

  • Creator
    Pastime Agency
  • Years Active
    2026
  • Episodes
    1
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Pastime Agency
  • Show Website
    Signal and Story