In the second of three special episodes recorded at Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we explore the industry’s most urgent challenges: rising fraud, the evolution of digital identity, real‑time payments, and the future of embedded banking. Host Graham Barrett speaks with six more leaders shaping the next chapter of secure, intelligent, customer‑centric payments. His guests were: 1/ Robert Unger, Managing Director, ACH Network Development, Nacha 2/ Aravind Narayan, Global Head of Proposition, Digital Identity and Fraud, LSEG Risk Intelligence 3/ Andrew Stache, SVP, Global Treasury Management, Wells Fargo 4/ Lisa Shields, Founder & CEO, FISPAN 5/ Jaime Zetterstrom, VP of Product and Innovation, Somos Inc. 6/ Steve Kramer, VP of Product, Paynearme Robert Unger, Managing Director of ACH Network Development at Nacha, sets the scene for this year’s event, the largest in its history, and explains why fraud, AI and ecosystem‑wide collaboration dominate the conversation. Robert outlines Nacha’s new mandatory rules designed to combat ACH fraud, the need for unified data‑sharing frameworks, and why the industry must move from siloed protection to collective intelligence. Aravind Narayan, Global Head of Proposition for Digital Identity & Fraud at LSEG Risk Intelligence, discusses the explosion of attack vectors, the industrialisation of fraud, and the psychological toll on victims. Aravind explains why identity verification must shift from “verify once” to continuous, multimodal trust, and how deepfakes and AI‑driven scams demand richer risk signals, stronger collaboration and embedded identity layers for future agentic systems. Andrew Stache, SSVP, Global Treasury Management at Wells Fargo, explores why payment choice has become a strategic priority for CFOs, treasurers and product leaders alike. He discusses the rise of instant payments, the growing threat of social‑engineering‑driven push‑payment fraud, and how Wells Fargo is shifting fraud controls “left” using real‑time intelligence, behavioural analytics and bank‑to‑bank collaboration to protect customers. Lisa Shields, Founder & CEO of FISPAN, explains how embedded intelligence is transforming the bank–corporate relationship. She shares how embedding treasury services directly into ERP workflows unlocks richer data, smarter decisioning and more seamless experiences, and why AI has the potential to reshape bank–fintech collaboration once it moves beyond hype to real use cases. Jaime Zetterstrom, VP of Product and Innovation at Somos Inc. brings a practitioner’s view on modernising payment operations, improving customer experience, and navigating the shift toward real‑time rails and intelligent automation. Finally Steve Kramer, VP of Product at Paynearme, closes the episode with insights on fraud prevention, operational resilience and the evolving expectations of both consumers and corporates in a faster‑payments world. A wide‑ranging, insight‑rich episode capturing the realities of modern payments, where identity, intelligence, collaboration and customer‑centric design must all work together to keep pace with innovation.
