SMACtalk

Brian Fanzo and Daniel Newman

SMACtalk hosted by Brian Fanzo and Daniel Newman is a weekly live podcast where the hosts discuss a wide range of topics ranging from technology, digital transformation and future of work. The show is often recorded live at enterprise technology events and includes thought leaders in social media, mobility, analytics and cloud.

  1. 01/11/2019

    Leadership in the Digital Transformation Age

    On this episode hosts Brian Fanzo and Daniel Newman tackle a topic that they probably love talking even more than technology and that's digital leadership and more importantly what are some of the trends and changes that must be made by leadership and for leadership in this digital transformation age.   As you’ll hear both Brian and Daniel are extremely passionate about this topic as its the main theme that they speak about on stages around the world and on this episode they covered a wide range including: How to manage with 4 generations in the workforce What role does technology play in better understanding employees Why big compies such as Apple, Uber, Google, Facebook, and others have a big problem thanks to their big ego. Importance of TRUST when it comes to employees but also technology Why we can’t throw technology at people problems Is employee morale and work/life balance a leadership priority in 2019 Do collaboration tools increase productivity or do the data show it actually increases emails and disconnection These are just some of the areas covered on this episode and make sure you are following both Brian and Daniel on twitter as they share articles and content around these topics daily.   Also checkout Daniel Newmans Forbes Post: Breaking Down The Six Pillars Of Digital Transformation From The CEO's Perspective Interested in hiring Brian and Daniel to be a keynote speaker at your upcoming company event: Brian Fanzo Speaker Site: www.isocialfanz.com/speaker Daniel Newman Speaker Site: www.danielnewmanspeaks.com

    31 min
  2. How Automation Will Forever Change Customer Experience

    11/30/2018

    How Automation Will Forever Change Customer Experience

    In this episode of SMACTalk, Daniel Newman invites IBM Automation (Client) GM/VP Gene Chao to share his insights on how Customer Experience is being impacted by Automation. On the show, Gene is asked the following questions. Do you have a story as a consumer to share about how automation optimized a recent customer experience for you? Or what the organization could've done better? (could be a blind reference)What are some of the pitfalls organizations must avoid when it comes to automation being part of the customer experience? What are good ways to overcome them?   What do you view as the key factors to automation successfully optimizing customer experiences? What's the one thing you advise clients to pay attention to? To avoid complacency? To be prepared for?   When we think of customer experience and automation, people tend to think of chatbots - but are there other types of automation solutions we should consider? Packed with insights, Gene helps companies understand the ways that Automation is going to change the way people interact with companies. This isn't just customers, but employees too. But the positive thing is that automation isn't going to displace, but rather drive better experiences and a stronger movement toward upskilling the workforce to help companies transform as quickly as modern technology.  Don't miss this episode packed with insights for marketers, technologists and business leaders.

    21 min
    4.9
    out of 5
    31 Ratings

    About

    SMACtalk hosted by Brian Fanzo and Daniel Newman is a weekly live podcast where the hosts discuss a wide range of topics ranging from technology, digital transformation and future of work. The show is often recorded live at enterprise technology events and includes thought leaders in social media, mobility, analytics and cloud.

    Content Restricted

    This episode can’t be played on the web in your country or region.

    To listen to explicit episodes, sign in.

    Stay up to date with this show

    Sign in or sign up to follow shows, save episodes, and get the latest updates.

    Select a country or region

    Africa, Middle East, and India

    Asia Pacific

    Europe

    Latin America and the Caribbean

    The United States and Canada