The Alternative Property Management Show

The PMC 2026

David Faulkner is back partnering with Harrison Vaughan and Samantha Arnold in the new Property Management show where they discuss all things relevant to Property Management in New Zealand. We do not discuss rent roll growth or compliance, we discuss the relevant topics that affect our industry

  1. 1d ago

    Election Special: Matt Ball on Land Tax, Capital Gains and Interest Denial

    David Faulkner and Harrison Vaughan are joined from Singapore by Matt Ball of the New Zealand Property Investors Federation for an election special, recorded ahead of the 7 November vote and the PMC at the Pullman on 29 and 30 October. Matt has stood for both the Greens and ACT, worked in Parliament and spent three decades around politics, so he takes the panel through what each party is actually proposing and what it would do to rental property. The Opportunity Party's land tax at 1.75 percent, why it hits your whole land value rather than your equity, and the universal basic income that comes with it. Labour's 28 percent capital gains tax from July 2027, and the missing piece that makes it worse than Australia's: no indexing for inflation. Why Matt thinks interest denial is the real danger, what a 50 percent version does to your weekly numbers, and the grandfathering and portfolio size options that could soften it. Plus the death spiral that leads from bad tax policy to rent controls, National's 5 percent deposit scheme with its new $300,000 income threshold, and a prediction on who forms the next government. Also: the NZPIF conference in Tauranga, with a political panel moderated by Heather du Plessis Allen and a workshop featuring Tenancy Tribunal principal adjudicator Brett Carter.

  2. Sep 10

    "People Are Good and Bad Things Happen": Sasha Lockley on Empathy Mapping and Arrears

    David Faulkner is joined by Sasha Lockley of Money Sweet Spot, a former KPMG forensic accountant who now runs a lender built to get people out of debt rather than keep them in it. She's speaking at the PMC in October. Sasha explains the moment on the Harbour Bridge that changed her career, and the principle behind everything she's built since: people are good and bad things happen. The finance system, she argues, is designed as though life is predictable, then punishes people with fees and default interest when it isn't. The conversation gets practical for property managers. Why a text and a 14 day notice tells you nothing about the why. What empathy mapping actually is, and how listening properly makes tenants call you before they miss the rent, not after. How to spot who is spinning you a line sooner. Finding the halfway house between a tenant who needs six weeks and a landlord who says they've got none. And Sasha's challenge to anyone proud of low arrears: at what cost to the human?

  3. Sep 3

    The Future of Property Inspections: AI, 360° Tech & What Comes Next with Jeremiah Antipas

    AI is changing property management fast — but what does that actually mean for property inspections? In this episode of The Alternative Property Management Show, David Faulkner and Harrison Vaughan are joined by Jeremiah Antipas from Inspection Express to talk about the rapid evolution of property inspection technology and where the industry could be heading next. Jeremiah shares the Inspection Express story, from its beginnings in 2013 through to more than 5,000 agencies using the platform across Australia, New Zealand and the United States. The conversation explores 360° inspections, AI-generated condition reports, automated entry and exit comparisons, future integrations with maintenance platforms, asset registers and the possibility of technology eventually detecting everything from moisture and mould to smoke alarm condition. They also tackle a bigger question: as AI takes over more of the administrative work, could property managers become too reliant on technology — and how does the industry continue demonstrating its value to landlords? Plus, the team discusses tenant-led inspections, the debate between all-in-one software and specialist PropTech platforms, Inspection Express' global expansion and what property management could look like over the next decade. Jeremiah will also be joining the PropTech panel at the PMC on 29–30 October.

  4. Aug 28

    "In Writing or It Didn't Happen" Sara Green on AI Complaints, Privacy Requests and PM Safety

    David Faulkner and Harrison Vaughan are joined by Sara Green, National Operations Manager at Property Brokers and a speaker at this year's PMC, for a frank look at what's landing on the complaints desk in 2026. Sara's rule hasn't changed in sixteen and a half years: if it's not in writing, it didn't happen. She explains why a date stamped note in Palace beats anyone's memory, what she asks for the moment a file reaches her, and how to handle the sting of a complaint laid against you. The conversation turns to AI. Complaint volumes have skyrocketed, full of walls of text from people who haven't read what they sent and won't take a phone call. Sarah makes the case for AI as a tool you can only use safely if you already know your subject.

  5. Aug 20

    "I Want to Be a Leader, Not a Manager" — Britney Ross on Leading at 25

    David Faulkner heads to the Southern Lakes to meet Britney Ross, Bailey's Wanaka team leader and one of the youngest voices on the PMC 2026 intergenerational panel. At 25 and one year into her first leadership role, Brittany unpacks the difference between managing and leading, why she cut her portfolio in half to properly back her team, and what she wants the industry's more experienced operators to hear: get comfortable with change. She also lifts the lid on property management in a resort town — winter rentals that vanish come summer, high-end homes with high-end expectations, and the constant battle to get a tradie to turn up. Samantha Arnold (Wolfbrook) joins mid-show for a frank take on the new Renters United report, how her team locked AI down inside their own four walls, and why property managers still need to know their stuff — because, as Brittany puts it, she's caught AI getting notice periods wrong more than once. Brought to you by PMC 2026 (29–30 October — awards now open) and Renti

  6. Aug 6

    AI Applications at the Tenancy Tribunal – With Special Guest Sarina Gibbon

    David flies solo this week — no Sam Arnold (off skiing near Dunedin) and no Harrison Vaughan (presumably napping) — but he's joined by Sarina Gibbon of Tenancy Advisory Limited to unpack the Principal Tenancy Adjudicator's new practice note on the use of AI in Tenancy Tribunal applications. Serina breaks down what a practice note actually is, why AI-generated applications can be a tell-tale sign of a weak or under-resourced case, and how property managers can use that to their advantage. They discuss the real possibility of cost awards against meritless, AI-driven claims, why RTA knowledge and good storytelling still win the day, and how the Tribunal's guidance lines up with the Courts of New Zealand's own AI guidelines for lawyers, judges, and self-represented parties. The conversation also covers the new three-month pilot scheme fast-tracking rent arrears and urgent health-and-safety cases, and David and Serina share some frank views on Renters United's recent comments about the Tribunal. Plus, updates on the PMC Awards (opening 10 August) and PMC conference tickets.

  7. Jul 30

    Building Aspire: Growth, AI, and People-First Property Management with Sam Hewetson

    What does it take to scale a property management business while keeping its culture intact? In this episode, we sit down with Sam Hewetson, Business Development Manager at Aspire Property Management, ahead of PMC 2026. Sam's own path from leasing agent, to property manager, to now leading a team of sales experts as BDM mirrors the growth story he shares: how Aspire has expanded into an operation with its own in-house maintenance arm, why attracting and developing young talent matters for the industry's future, and how leadership, autonomy, and genuine support shape Aspire's culture. We also dig into where AI and technology are taking property management, what it takes to expand into new locations, and Sam's own discipline as a marathon runner and what that teaches him about business.

  8. Jul 23

    Tribunals, curtains, and conference season!

    Join David, Samantha, and Harrison as they dive into the latest developments in the property management industry. In this episode, the team unpacks recent tribunal decisions and the practical lessons they offer for property managers before taking a closer look at the proposed changes to the Healthy Homes Standards. With the spotlight firmly on curtains, they discuss what the proposed updates could mean for landlords, property managers, and tenants if they go ahead. They also preview the upcoming PMC Conference, sharing highlights from this year's speaker lineup and what attendees can look forward to at one of the industry's premier events. Whether you're a property manager, landlord, or industry professional, this episode delivers practical insights, expert commentary, and the latest industry updates to help you stay informed and prepared for what's ahead.

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David Faulkner is back partnering with Harrison Vaughan and Samantha Arnold in the new Property Management show where they discuss all things relevant to Property Management in New Zealand. We do not discuss rent roll growth or compliance, we discuss the relevant topics that affect our industry

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