/ideas

Intercom
  • 5,0 (7)
  • CÔNG NGHỆ

/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work. https://fin.ai/ideas/

  1. 22/10/2025

    Pioneer 2025 Product Keynote: Fin 3 and Customer Agent

    Catch up on all the big announcements from the Product Keynote at Pioneer, our in-person summit hosted in New York City on October 9. Eoghan McCabe, Founder and CEO, and Paul Adams, Chief Product Officer, share the latest in Intercom’s AI innovation – including the launch of Fin 3 and our vision for the future of Fin as a Customer Agent. Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7 For more keynotes & conversation visit https://pioneer.fin.ai Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    59 phút

  2. 22/10/2025

    Convergence and Transformation in the Post-AI World – Pioneer 2025

    Des Traynor, Co-Founder and Chief Strategy Officer at Intercom, explores how AI is transforming not just products and interfaces, but entire companies. He shares his vision for how AI will act as a powerful, convergent force – collapsing boundaries between tools, teams, and functions – and what that means for the future of work and customer experience. Recorded at Pioneer 2025, a summit for AI customer service leaders. Watch this episode on YouTube: https://youtu.be/3e5PPtY_CSs?si=kqwQPGpr5twJiZH7 For more keynotes & conversation visit https://pioneer.fin.ai Follow our Fin/ideas Substack - stories from the team at Intercom building Fin: https://ideas.fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    20 phút

  3. 07/09/2025

    The state of AI in 2025: Reasoning, regulation, and rethinking scale

    Intercom's Chief AI Officer Fergal Reid and VP of Design Emmet Connolly sit down to chart the current state of AI – why scaling pre-training hit limits, how reasoning models and reinforcement learning surged, and what the “DeepSeek moment” revealed about costs and competitiveness. They dig into massive CapEx and data centers, the shrinking gap between frontier and open-weight models, and why value is shifting up the stack from models to the AI layer and product UX. The conversation explores world models and representational convergence, where real breakthroughs may show up, evolving regulation and copyright, and practical implications for builders in a post-training-first world. Watch this episode on YouTube: https://youtu.be/8ISy0PswHvE?si=TBooKTEXH191DfIg Follow the people https://www.linkedin.com/in/fergalreid/ https://www.linkedin.com/in/emmetconnolly/ https://fin.ai/ideas/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    1 giờ 1 phút

  4. 18/06/2025

    Be careful you don't build a MiniDisc

    In the first episode of /ideas, Chief Product Officer Paul Adams talks with Co-founder and Chief Strategy Officer Des Traynor about how AI is reshaping everything: how we build products, structure teams, and go to market. Follow the people https://www.linkedin.com/in/destraynor/ https://www.linkedin.com/in/pauladams/ LinkedIn: https://www.linkedin.com/showcase/fin/ X: https://x.com/intercom https://fin.ai/ideas/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    33 phút

  5. 06/03/2025

    Designing for Clarity

    As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simplicity with depth to making AI features more discoverable. She chats with Senior Director of Product Management Michelle Fitzpatrick about the challenges, trade-offs, and lessons learned in structuring a fast-evolving product for clarity and ease of use. Watch this episode on YouTube: https://youtu.be/R59AZsGDffY?si=if7eoqxIRinGiaOW Read Pranava's blog post: https://www.intercom.com/blog/designing-for-clarity-restructuring-intercoms-information-architecture/ 😁 Follow the people: https://www.linkedin.com/in/pranavatandra/ https://www.linkedin.com/in/michellefitzpatrick/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923 🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg 💻 RSS Feed https://rss.art19.com/intercom-on-product Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://intercomonproduct.substack.com/ Say hi on 👋 LinkedIn: https://www.linkedin.com/company/intercom/ X: https://x.com/intercom Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin www.intercom.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    27 phút

  6. 13/02/2025

    DeepSeek, Agents, and the Future of AI with Benedict Evans

    AI models are getting cheaper, faster, and more accessible – but what does that mean for businesses and product builders? Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI. He chats with our Co-founder and Chief Strategy Officer Des Traynor about the implications of falling compute costs, the race to refine AI agents, and how companies should think about building in an unpredictable landscape. Watch this episode on YouTube: https://youtu.be/QkpqBCaUvS4 😁 Follow the people: https://www.linkedin.com/in/destraynor/ https://www.linkedin.com/in/benedictevans/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923 🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg 💻 RSS Feed https://rss.art19.com/intercom-on-product Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://intercomonproduct.substack.com/ Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin 🏠 www.intercom.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    47 phút

  7. 19/12/2024

    Intercom on Product: How we became an AI-first company

    How is AI changing the way we build product, the rituals we rely on to ship consistently innovative software, and our fundamental strategy as a customer service platform? In the latest episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and our Chief Product Officer Paul Adams discuss all the far-reaching ways we are rethinking the basics and reinventing the company to adapt to the era of AI. Watch this episode on YouTube: https://youtu.be/etre_aw6_0o?si=fkWII4slHlsYnxpN Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ www.intercom.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    46 phút

  8. 05/12/2024

    Mastering SaaS metrics with Equals CEO Bobby Pinero

    Bobby Pinero, the co-founder and CEO of Equals, sits down with Mark Iafrate, Principal of Integrated Marketing at Intercom, to discuss the challenges of navigating product-market fit, the importance of understanding key metrics in the SaaS industry, common mistakes founders make in evaluating metrics, and the significance of storytelling in presenting data. Watch Start Good trouble on YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFpAwM39seMpQCUyexY98tUF Newsletters: Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast Say hi on 👋 X: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ www.intercom.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    37 phút
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Xếp Hạng & Nhận Xét

5
/5
7 Xếp hạng

Giới Thiệu

/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work. https://fin.ai/ideas/

Thông Tin

  • Nhà sáng tạo
    Intercom
  • Năm hoạt động
    2019 - 2025
  • Tập
    43
  • Xếp hạng
    Thô tục
  • Bản quyền
    © All Rights Reserved
  • Trang web chương trình
    /ideas