In Before The Lock

Erica Kuhl & Brian Oblinger
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In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

  1. 🔓 109: Various forms of hybridity

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    🔓 109: Various forms of hybridity

    Should your community be public, private, or a hybrid of both? What about free vs. paid? Erica and Brian break it all down.

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  2. 🔓 108: The Ericas

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    🔓 108: The Ericas

    And The Erica Goes To…Erica! 🏆🥳 Brian is joined by a gaggle of family, friends, and co-workers to present Erica with awards on her birthday.

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  3. 🔓 107: Under the surface

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    🔓 107: Under the surface

    Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience. Previous episodes about the "above the surface" bits: 🔓 76: Combo pages 🔓 91: A list of links 🔓 101: They want the ugly Resources: Structures & Modalities Examples Permissions & Roles Template

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  4. 🔓 106: The Golden Hoodie

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    🔓 106: The Golden Hoodie

    Brian and Erica deep dive into customer awards programs and how to get them right. 🔓 5: A whole bag of crap The Golden Hoodie Alteryx Excellence Awards

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  5. 🔓 105: Measurin' vibes

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    🔓 105: Measurin' vibes

    Erica and Brian push back hard on the idea that measuring community ROI isn't important (we can't believe we had to talk about this or are typing this right now, but here we are). Measurement resources: 🔓 8: Just say No to Page Views 🔓 9: Everyone wants a cool dashboard 🧵 70: Behaviors and indicators 🧵 92: Early indicators Community Metrics Template Erica's blog:  It's All About That Data Brian's presentation on measuring ROI Course: Community Measurement Fundamentals

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  6. 🔓 104: A really great activation

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    🔓 104: A really great activation

    Erica and Brian talk about their favorite community activations for in-person conferences.

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  7. 🔓 103: Part of the master plan

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    🔓 103: Part of the master plan

    Brian and Erica discuss the launch of Community Strategy Academy. Use code INBEFORE at checkout for 15% off of any course, bundle, or membership.

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  8. 🔓 102: Scale, success, service, and hubs

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    🔓 102: Scale, success, service, and hubs

    The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value. Resources about CS + Community: Podcast: 🔓 34: The "S" stands for "Success" Blog: Building Scalable Customer Success Through Communities

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حول

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

المعلومات

  • صناع العمل
    Erica Kuhl & Brian Oblinger
  • سنوات النشاط
    ٢٠٢٠ - ٢٠٢٤
  • الحلقات
    ١٠٩
  • التقييم
    ملائم
  • حقوق النشر
    © 2021 In Before The Lock, LLC
  • موقع البرنامج على الويب
    In Before The Lock