In Conversation With coeo UK

coeo | UK
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Welcome to In Conversation With coeo UK, join us as we dive into the innovations, challenges, and human stories powering collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.

  1. 03/26/2025

    Elevating Collections 2025 | Robbie Hunter-Paul, RemainStrong - Wellness for Collections Agents

    From our latest event, Elevating Collections 2025, watch Robbie Hunter-Paul’s session explore the fascinating and timely topic of Managing Digital Media. From understanding the evolution of smartphones to uncovering how digital media uses us through dopamine-driven algorithms, Robbie highlights the impact of digital addiction on mental, physical, and social well-being. Most importantly, he shares actionable strategies for rewiring habits, fostering healthier relationships with technology, and reclaiming control over our digital lives.

    56 min

  2. 03/26/2025

    Elevating Collections 2025 | Ian Parry, Future Leaders - An Industry Temperature Check

    From our latest event, Elevating Collections 2025, watch Ian Parry, CEO & Founder of Future Leaders and CEO of Mangrove Energy, bring his expertise with a brand-new Industry Temperature Check session. This dynamic, Q&A-style discussion delivered real-time insights into the key challenges and opportunities shaping the future of credit and collections. Using exclusive pre-event surveys, live Slido polls, and expert video insights, Ian explored what’s driving change, what needs to improve right now, and where future investment should be directed. Importantly, this session laid out the foundation for the first-ever coeo Industry Report, ensuring that the voices of industry leaders are heard and used to shape future strategies.

    38 min

  3. 03/25/2025

    Elevating Collections 2025 | Stephen Lubbock, coeo UK - How AI Delivers for Customers in Collections

    From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on segmentation, communication, and resolution. This session provides a practical look at AI-driven tools in action, with live demonstrations showcasing vulnerability detection, engagement quality analysis, and personalised customer journeys. Building on coeo UK’s commitment to innovation, Stephen shares real-world insights into how AI enhances decision-making and improves customer outcomes, giving attendees a deeper understanding of how technology can drive efficiency and better results in collections.

    36 min

  4. 03/25/2025

    Elevating Collections 2025 | Toju Duke, Special Guest Speaker - Approach to AI in Financial Services

    From our latest event, Elevating Collections 2025, watch Toju Duke, a Responsible AI Advisor and former Google leader, deliver a keynote on the "Approach to AI in Financial Services." With over 18 years of experience across Advertising, Retail, Not-for-Profit, and Tech, Toju has been instrumental in developing Responsible AI programs and shaping ethical AI practices. In this session, she provides a strategic roadmap for leveraging AI responsibly - ensuring transparency, fairness, and efficiency while mitigating risks. Drawing from her expertise and insights from her book Building Responsible AI Algorithms, Toju equipped attendees with practical strategies to navigate the evolving AI landscape in financial services.

    46 min

  5. 03/25/2025

    Elevating Collections 2025 | Paul Heywood, Equifax - The Economics of Collections

    From our latest event, Elevating Collections 2025, watch Paul Heywood, Chief Data and Analytics Officer at Equifax UK delve into the vital topic of economics in collections, providing a comprehensive view of the consumer finance landscape. Drawing on his extensive expertise, Paul talks on the wider macro environment of consumer finance, trends from last year and what we expect to see for the year ahead. Building on the impactful sessions led by Dennis Sanford-Casey at previous events, Paul continued to showcase how Equifax’s data can empower businesses to better understand consumer behaviour and navigate arrears trends across markets.

    37 min

  6. 04/18/2024

    Elevating Collections 2024 | Dr. Michael Bloomfield: The Value of Meditation

    From our latest event, 'Elevating Collections 2024', hear form our Special Guest Speaker and leading authority on creative thinking and innovation, Dr. Michael Bloomfield, as he explores meditation and how to integrate it into your workplace culture to improve wellbeing and increase creativity.

    22 min

  7. 04/18/2024

    Elevating Collections 2024 | Patrick Quinton-Smith - The Gen Z Coach: Understanding Gen Z

    From our latest event, 'Elevating Collections 2024', watch Patrick Quinton-Smith, the Founder and Head Coach of The Gen Z Coach, a corporate business coaching consultancy unlocking the untapped potential of Gen Z. Patrick's session shares insights on improving communication, resilience, leadership, and understanding - specifically with those in Generation Z.

    25 min

  8. 04/18/2024

    Elevating Collections 2024 | Julian Graham-Rack - PrinSIX Technologies: Customer Journey

    From our latest event, 'Elevating Collections 2024', hear from Julian Graham-Rack, the Chief Executive Officer and founder of PrinSIX Technologies. Julian’s session offers a roadmap for businesses, guiding organisations in proactively adapting to evolving customer expectations, ensuring a seamless and satisfying experience at every touchpoint.

    27 min
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About

Welcome to In Conversation With coeo UK, join us as we dive into the innovations, challenges, and human stories powering collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.

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