In The Loop

Jack Houghton

Stay in the loop with the biggest stories in AI—without the noise and nonsense. Each week, Jack Houghton (CPO at Mindset AI) unpacks the latest news, research, and product trends shaping the future of artificial intelligence. From OpenAI breakthroughs to unicorn startups, In The Loop delivers sharp, less than 20-minute episodes packed with insights for product leaders, engineers, and AI-curious innovators. Subscribe to get smarter about AI, every week. Don't forget to rate and share the show with other AI enthusiasts. Check out Mindset AI: https://bit.ly/40lJr6B

  1. 6d ago

    How teams can use AI to build a churn prediction (or any prediction) model with 98% accuracy in 2 weeks

    Within his first two weeks as COO at Turtl, Dave Martin and his team built a churn prediction model. Tested against historic customer data, it predicted churn with 98% accuracy. Work like that normally takes six months or more, plus an agency and external partners. Most companies still make that call on gut feel, or by putting some basic data into Claude or ChatGPT. In this episode of In The Loop, I'm joined by Dave to walk through exactly how he and his team did it, using a method he calls pattern of life analysis. We cover how they paired customers who renewed with similar ones who left, got 12,500 minutes of call recordings through Claude without blowing the context window, the landmines you'll hit if you try this yourself, and what it takes to replace the loudest voice in the room with evidence. ⏭️ Episode highlights (08:15) – Why a scale-up can't wait six months (09:40) – Testing the model: 98% on historic data (11:10) – Rebuilding each customer journey, call by call (24:25) – Why Claude's first answer was "absolute garbage" (42:05) – The "rudimentary" test that proved three ideas (45:55) – Why loud opinions make terrible decisions 🔗 Links & resources Dave Martin on LinkedIn - ⁠https://www.linkedin.com/in/mrdavemartin/⁠Turtl - ⁠https://turtl.co⁠Jack Houghton LinkedIn - ⁠https://www.linkedin.com/in/jack-houghton1/⁠Mindset AI website - ⁠https://bit.ly/40lJr6B⁠

  2. Jul 30

    What really happened when ChatGPT hacked Hugging Face?

    OpenAI took two of its most capable models, told them to prove how good they were at hacking, and switched off the safety filters to see what they could really do. Instead of solving the test, one model broke out of its sandbox, found its way onto the open internet, and hacked into Hugging Face to steal the answer. Every headline called it an AI going rogue. That's the wrong story, and the real one is far more interesting, because this wasn't a machine that turned evil. It was one that did exactly what we asked. In this episode of In The Loop, I'm walking through the ExploitGym incident from both ends, OpenAI's and Hugging Face's, and why I disagree with the framing everyone else has been talking about. ⏭️ Episode highlights (01:00) – The agent that cheated instead of hacking (02:15) – Inside ExploitGym, and the safety filters OpenAI switched off (03:30) – One door, one zero-day, out on the internet (04:45) – Why this is specification gaming, not rebellion (06:00) – The water that always finds the crack (07:15) – The sceptics, the marketing question, and why "nothing new" is the scary part (08:30) – Anthropic's 24-out-of-25 credential theft result (09:45) – Guardrailed as a defender: the Chinese model that stopped it 🔗 Links & resources OpenAI, "OpenAI and Hugging Face partner to address security incident during model evaluation" – https://openai.com/index/security-incident-during-model-evaluation/Hugging Face, security incident disclosure post – https://huggingface.co/blog/security-incidentExploitGym benchmark paper (arXiv) – https://arxiv.org/abs/2605.11086Simon Willison, "OpenAI's accidental cyberattack against Hugging Face is science fiction that happened" – https://simonwillison.net/Scientific American, "OpenAI admits its agent went rogue and hacked AI start-up Hugging Face" – https://www.scientificamerican.com/article/openai-admits-its-agent-went-rogue-and-hacked-ai-startup-hugging-face/Fortune, on Hugging Face turning to Chinese open-source AI to defend itself – https://fortune.com/2026/07/20/hugging-face-turns-to-chinese-open-source-ai-to-fend-off-autonomous-ai-cyber-attack-after-american-ai-guardrails-stymie-defense/CNBC, "How a Chinese AI model stopped OpenAI's 'unprecedented' cyber attack" – https://www.cnbc.com/2026/07/24/chinese-ai-model-openai-cyber-attack.html Episode transcript with more resources on the Mindset AI blog If you enjoyed this episode, rate, follow, and share. It helps others stay ahead of the latest AI trends.

Ratings & Reviews

4.3
out of 5
3 Ratings

About

Stay in the loop with the biggest stories in AI—without the noise and nonsense. Each week, Jack Houghton (CPO at Mindset AI) unpacks the latest news, research, and product trends shaping the future of artificial intelligence. From OpenAI breakthroughs to unicorn startups, In The Loop delivers sharp, less than 20-minute episodes packed with insights for product leaders, engineers, and AI-curious innovators. Subscribe to get smarter about AI, every week. Don't forget to rate and share the show with other AI enthusiasts. Check out Mindset AI: https://bit.ly/40lJr6B

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