Innovation Insider

David Worldon
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Welcome to Innovation Insider, where Davo Worldon explores the strategies behind successful corporate innovation. Each episode features thought leaders sharing their insights on driving meaningful outcomes across industries like healthcare and digital transformation. Whether you’re an executive or innovation enthusiast, this podcast offers practical advice on how to innovate more effectively, efficiently, and affordably. Tune in for expert interviews, case studies, and actionable takeaways.

  1. The hidden force reshaping private health insurance, with Christopher Zinn

    Jun 22

    The hidden force reshaping private health insurance, with Christopher Zinn

    In this episode of Innovation Insider, I’m joined by Chris Zinn to unpack one of the most misunderstood forces in private health insurance, intermediaries. We explore how comparison services and advisers have grown to influence a major share of policy sales, why consumers continue to rely on them, and the role they play in driving competition across the market. Chris shares insights on trust, switching behaviour, product complexity, and why many Australians seek advice before still buying direct from funds. We also discuss the shift from simple comparison toward personalised navigation, and what AI could mean for the future of choosing health cover. If you work in private health insurance, healthcare, digital strategy or consumer experience, this is a valuable conversation on where the market is heading. Topics include: • Why intermediaries keep growing in PHI • Consumer trust and switching behaviour • Competition as an innovation driver • Gold, Silver and Bronze product complexity • From comparison to guidance and navigation • How AI may reshape health insurance decisions • What funds can learn from intermediary channels Subscribe for more conversations on innovating for the future of healthcare.

    49 min
  2. Why healthcare reform keeps stalling, and what to do instead, with Rebecca Tinning

    Jun 8

    Why healthcare reform keeps stalling, and what to do instead, with Rebecca Tinning

    What happens when someone who has worked inside private health insurance, health innovation, and evidence translation tells the truth about why healthcare reform keeps stalling? In this episode of Innovation Insider, I sit down with Rebecca Tinning to unpack the future of healthcare, prevention, primary care, and the role insurers can play in improving outcomes. Rebecca shares lessons from helping build member health services at Medibank, including health concierge models that shifted insurers from passive payers to active advocates for members. We also discuss why prevention remains underfunded, why pilots rarely scale, and how incentives across the system remain misaligned. We explore obesity as a chronic disease, the growing pressure on primary care, and why organisations that help people navigate complexity may be best placed to win in the future. This is a candid conversation about what needs to change, what is already working, and where healthcare innovation is heading next. Topics include: • Why healthcare reform feels stuck • How health concierge models changed private health insurance • Prevention, retention, and member value • The future of obesity treatment and policy • Why pilots fail to become real services • Primary care, insurers, and the managed care debate • How to build a more patient-centred system If you work in healthcare, insurance, policy, or innovation, this episode is packed with practical insight. #Healthcare #Innovation #PrivateHealthInsurance #Prevention #PrimaryCare #DigitalHealth #HealthPolicy #InnovationInsider

    58 min
  3. Why healthcare innovation so often gets stuck, with Neil Spence

    May 25

    Why healthcare innovation so often gets stuck, with Neil Spence

    Why does healthcare innovation move so slowly, even when the need for change is obvious? In this episode of Innovation Insider, I’m joined by Neil Spence, a healthcare leader whose career spans clinical radiography, diagnostics, medtech, and commercial strategy across Australia, New Zealand, and the UK. Neil shares a rare inside view of how innovation really gets adopted in healthcare, why many good ideas stall, and where the next wave of opportunity is emerging. We explore: • Why legacy systems still shape modern healthcare • The “innovation fatigue” many clinicians and teams are feeling • Why prevention struggles against politics and short-term incentives • The rise of consumer health agency, wearables, scans, and AI tools • How imaging, diagnostics, and AI are changing care pathways • What private health insurers can do to create value beyond claims • Why incentives, not technology, often determine success Neil also shares practical examples from the frontline of bringing new healthcare technologies into market, and what separates hype from real impact. If you care about the future of healthcare, prevention, digital health, or system reform, this conversation is packed with insight. #Healthcare #Innovation #DigitalHealth #HealthInsurance #AI #Prevention #MedTech #Leadership #FutureOfHealthcare

    58 min
  4. The future of healthcare is behavioural, with Georg Hirschi

    May 11

    The future of healthcare is behavioural, with Georg Hirschi

    We don’t have a knowledge problem in healthcare, we have a behaviour problem. In this episode of Innovation Insider, I sit down with Georg Hirschi, co-founder of CalorieCam, a fast-growing nutrition intelligence platform used by over half a million people globally. We explore why nutrition remains one of healthcare’s biggest unsolved challenges, and how AI is finally enabling real behavioural change, not just awareness. From snapping a photo of your meal to receiving real-time coaching, this is a look at how digital health is shifting from tracking to influencing decisions in the moment. We also unpack what this means for insurers, employers, and healthcare systems under pressure to move upstream into prevention. If the future of healthcare is behavioural, this is what it looks like. What we cover: - Why nutrition is the biggest lever in healthcare - The gap between knowing and doing - How AI is transforming nutrition tracking - Why consistency matters more than accuracy - Prevention vs clinical care, and why we need both - What this means for insurers and the future of healthcare Subscribe for more conversations on innovating for the future of healthcare.

    1 hr
  5. From chaos to opportunity in digital health with Terry Cornick

    Apr 27

    From chaos to opportunity in digital health with Terry Cornick

    Digital health in Australia is changing fast, but not in a straight line. In this episode of Innovation Insider, David Worldon sits down with Terry Cornick, the driving force behind the Digital Health Festival, to unpack what’s really happening across Australia’s healthcare ecosystem. From the outside, it looks like progress. More technology, more startups, more access. But underneath, the system is becoming more fragmented, more complex, and harder to navigate. Terry shares a unique perspective from the centre of the ecosystem, where clinicians, startups, insurers, government, and global players all collide. Together, we explore why digital health feels chaotic right now, and why that might be exactly what needs to happen before the next phase of transformation. In this episode, we cover: - Why the Digital Health Festival has become a signal for where healthcare is heading - The paradox of Australia’s healthcare system, strong capability but slow execution - Why telehealth didn’t lead to consolidation, and what happened instead - Where AI is actually creating value in healthcare today - The shift in power from clinicians to consumers - Why this “chaos phase” could unlock the next wave of innovation If you’re attending the Digital Health Festival, or working in private health insurance, digital health, or healthcare innovation, this episode will help you make sense of what’s changing and where to focus.

    1h 4m
  6. Why simplicity wins with Scott Williams

    Apr 6

    Why simplicity wins with Scott Williams

    What if the future of healthcare isn’t more… but less? In this episode of Innovation Insider, I sit down with Scott Williams, CEO of Police Health, a not-for-profit insurer taking a very different approach in a complex system. While most insurers have moved towards more products, more tiers, and more variation, Police Health has gone the other way. They offer just one hospital product. And it’s working. We explore: - Why simplicity can be a strategic advantage in healthcare - How a community-based insurer achieves ~95–96% retention - The unintended consequences of product tiers, exclusions, and complexity - What police-specific health needs reveal about better product design - How leaders balance innovation and risk in a highly regulated industry As Scott puts it: “Once you push that button, you cannot unpush it.” This is a conversation about discipline, clarity, and what innovating for the future of healthcare might actually require.

    59 min
  7. What the US Healthcare System Reveals About the Future, with Mark Hagland

    Mar 3

    What the US Healthcare System Reveals About the Future, with Mark Hagland

    The US healthcare system now spends $4.6 trillion a year. It is consolidating, digitising and accelerating into an AI driven future. But is it actually becoming more efficient? To open Season 4, focused on innovating for the future of healthcare, I’m joined by Mark Hagland, who has spent nearly 40 years reporting on the forces reshaping global health systems. We unpack the real story behind consolidation and scale, the explosion in chronic disease, employer driven insurance dynamics, the rise of hospital at home, and how AI is quietly transforming specialties like radiology and oncology. Mark shares why “size does not equal efficiency,” why patients are being “yanked all over the place,” and why integrated care for “Mrs Smith” may be the most important innovation of the past three decades. If you lead in private healthcare, insurance or health services, this conversation will sharpen how you think about incentives, system redesign and what it truly takes to build a sustainable future.

    1h 4m
  8. Innovation That Starts With People, Not Technology with Adam Novak

    12/06/2025

    Innovation That Starts With People, Not Technology with Adam Novak

    In this episode of Innovation Insider, I sit down with Adam Novak, Head of Experience and Transformation at CBHS, to explore what genuine customer-led innovation looks like inside a modern health fund. Adam brings more than 20 years’ experience across CX, digital engagement and transformation, and he shares some of the most practical insights you’ll hear on how organisations can innovate with clarity, discipline and impact. We break down: • Why “innovation is just making something better” • The IBM Watson project that failed at $4,000 per interaction • How customer feedback about “paper thin walls” triggered major innovation • Why teams must start with the problem, not the technology • How smaller health funds can innovate faster than large ones • The cultural shift at CBHS driven by a clear North Star, number one in member satisfaction • Why human connection may become the ultimate differentiator in a digital world If you’re a leader in insurance, health or transformation, this conversation will reshape how you think about innovation and the role of customer insight in making things better every day. 🎧 Listen now and subscribe for more episodes of Innovation Insider.

    44 min
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About

Welcome to Innovation Insider, where Davo Worldon explores the strategies behind successful corporate innovation. Each episode features thought leaders sharing their insights on driving meaningful outcomes across industries like healthcare and digital transformation. Whether you’re an executive or innovation enthusiast, this podcast offers practical advice on how to innovate more effectively, efficiently, and affordably. Tune in for expert interviews, case studies, and actionable takeaways.

Information

  • Creator
    David Worldon
  • Years Active
    2025 - 2026
  • Episodes
    29
  • Copyright
    © Accelerated Innovation
  • Show Website
    Innovation Insider