The Prompt Room

The Prompt Room
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The Prompt Room by Thunai is where customer experience leaders, founders, support operators, and AI experts come together for honest, unscripted conversations. From AI and automation to leadership, operations, and customer strategy, each episode delivers practical insights, real stories, and actionable takeaways you can apply to your own business.

Episodes

  1. Aug 19

    From Support to Retention: Inside Dose Daily’s CX Journey !

    What does it really take to build customer loyalty when your business is growing fast? In Episode 2 of The Prompt Room, Aditya Santhanam, Co-Founder & CTPO of Thunai, sits down with Mona K, Head of Customer Support at Dose, for an honest conversation about customer experience, support operations, and the realities of scaling a modern DTC brand. Mona shares her journey of building and scaling a customer support function, what happens behind the scenes when customer expectations meet operational challenges, and how support teams can turn difficult customer interactions into opportunities to build trust and loyalty. The conversation also explores the realities of managing a growing tech stack, the friction caused by disconnected systems, and where AI can genuinely help support teams without taking away the human element that great customer experiences depend on. From everyday support challenges to the future of proactive, retention-first CX, this episode is packed with practical insights for CX leaders, founders, support teams, and anyone interested in the evolving world of customer experience. In this episode: Building and scaling customer supportTurning support interactions into customer loyaltyThe realities of DTC and subscription-based CXTech stack fragmentation and its impact on support teamsWhere AI can genuinely make a differenceBalancing automation with the human touchThe future of proactive and retention-first customer experience Learn more: 🔗 Thunai — Agentic AI for Customer Experience & Support: www.thunai.ai 🔗 Dose — Daily wellness shots and science-backed formulas: Dose Daily The Prompt Room is a podcast by Thunai featuring genuine, unscripted conversations with the people shaping CX, support operations, AI, and modern technology. The goal is simple: real conversations, practical insights, and ideas you can take back to your own team.

  2. Jul 20

    Inside 1stDibs' CX Playbook with Shane Summers !

    What does it really take to deliver a consistent customer experience in a luxury marketplace? In the debut episode of The Prompt Room, Aditya Santhanam, Co-Founder & CTPO of Thunai https://www.thunai.ai/, sits down with Shane Summers, Director of Client Services at 1stDibs https://www.1stdibs.com/, for an honest conversation about the realities of leading customer experience at scale. From handling high-value customer interactions to navigating fragmented tech stacks, Shane shares how his team balances operational excellence with the human touch that luxury customers expect. The discussion also explores where AI can genuinely support agents, the future of customer support, and the leadership lessons that come from years of building exceptional service organizations. Whether you're a CX leader, support professional, or someone curious about the future of AI in customer experience, this episode offers practical insights grounded in real-world experience. What you'll hear in this episode: Shane's journey from broadcast journalism to CX leadershipHow 1stDibs delivers consistent customer experiences at scaleThe operational challenges behind luxury customer supportWhy disconnected systems create friction for agentsWhere AI can enhance not replace the human experienceShane's advice for the next generation of CX leaders🎙️ Host: Aditya Santhanam, Co-Founder & CTPO, Thunai🎤 Guest: Shane Summers, Director of Client Services, 1stDibs

  3. Trailer

    The conversations every CX leader should be listening to. STARTING SOON !

    Real conversations with the people shaping the future of customer experience. Join CX leaders, founders, and AI innovators as they share practical insights, lessons, and stories from the frontlines of modern customer support. Follow now-Episode 1 is coming soon.

    The conversations every CX leader should be listening to. STARTING SOON !

Trailer

About

The Prompt Room by Thunai is where customer experience leaders, founders, support operators, and AI experts come together for honest, unscripted conversations. From AI and automation to leadership, operations, and customer strategy, each episode delivers practical insights, real stories, and actionable takeaways you can apply to your own business.

Information

  • Creator
    The Prompt Room
  • Years Active
    2026
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © The Prompt Room
  • Show Website
    The Prompt Room