The Prompt Room

The Prompt Room

The Prompt Room by Thunai is where customer experience leaders, founders, support operators, and AI experts come together for honest, unscripted conversations. From AI and automation to leadership, operations, and customer strategy, each episode delivers practical insights, real stories, and actionable takeaways you can apply to your own business.

Episodes

  1. Jul 20

    Inside 1stDibs' CX Playbook with Shane Summers !

    What does it really take to deliver a consistent customer experience in a luxury marketplace? In the debut episode of The Prompt Room, Aditya Santhanam, Co-Founder & CTPO of Thunai https://www.thunai.ai/, sits down with Shane Summers, Director of Client Services at 1stDibs https://www.1stdibs.com/, for an honest conversation about the realities of leading customer experience at scale. From handling high-value customer interactions to navigating fragmented tech stacks, Shane shares how his team balances operational excellence with the human touch that luxury customers expect. The discussion also explores where AI can genuinely support agents, the future of customer support, and the leadership lessons that come from years of building exceptional service organizations. Whether you're a CX leader, support professional, or someone curious about the future of AI in customer experience, this episode offers practical insights grounded in real-world experience. What you'll hear in this episode: Shane's journey from broadcast journalism to CX leadershipHow 1stDibs delivers consistent customer experiences at scaleThe operational challenges behind luxury customer supportWhy disconnected systems create friction for agentsWhere AI can enhance not replace the human experienceShane's advice for the next generation of CX leaders🎙️ Host: Aditya Santhanam, Co-Founder & CTPO, Thunai🎤 Guest: Shane Summers, Director of Client Services, 1stDibs

  2. Trailer

    The conversations every CX leader should be listening to. STARTING SOON !

    Real conversations with the people shaping the future of customer experience. Join CX leaders, founders, and AI innovators as they share practical insights, lessons, and stories from the frontlines of modern customer support. Follow now-Episode 1 is coming soon.

    The conversations every CX leader should be listening to. STARTING SOON !

Trailer

About

The Prompt Room by Thunai is where customer experience leaders, founders, support operators, and AI experts come together for honest, unscripted conversations. From AI and automation to leadership, operations, and customer strategy, each episode delivers practical insights, real stories, and actionable takeaways you can apply to your own business.

Information

  • Creator
    The Prompt Room
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © The Prompt Room
  • Show Website
    The Prompt Room