Inside Extra Space Storage

Extra Space Storage

Inside Extra Space Storage is a podcast that takes listeners behind the scenes of one of the most recognized names in the self storage industry. Each episode features conversations with the leaders and teams who build, operate, and scale the business—sharing how they make decisions about AI, large-scale acquisitions, company culture, and operating more than 4,300 storage facilities. Guests share honest insights into navigating challenges, embracing innovation, and driving the company forward. Whether you work in real estate, manage a storage portfolio, or are interested in how a high-performing organization operates at scale, this podcast offers a front-row seat to how a major self storage company thinks and grows.

  1. 10h ago

    How Extra Space Built a Marketing Team Ready for Change with CMO Dayna Hathaway

    What does it take to lead the marketing of one of the largest self storage operators in the nation—through a global pandemic, multiple billion-dollar acquisitions, and the dawn of AI? In episode twelve of the Inside Extra Space Storage podcast, McKall Morris sits down with Dayna Hathaway, Chief Marketing Officer at Extra Space Storage, to talk about her 26-year career building the Extra Space Storage marketing team from the ground up.  Learn how Hathaway thinks about the intersection of data and creativity, why she tells new managers to stop trying to be the smartest person in the room, how the National Solutions Center evolved far beyond a call center, and what she personally does when she hits a creative wall.  Follow the podcast:  Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905  Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B  Explore more:  Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e13-dayna-hathaway-marketing/  Apply to Extra Space Storage: https://careers.extraspace.com/  Find storage near you: https://www.extraspace.com/storage/facilities/  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  2. Aug 7

    Extra Space Storage Q2 2026 Earnings with VP of Investor Relations Jared Conley

    In episode 12 of the Inside Extra Space Storage podcast, McKall Morris talks with Jared Conley, VP of Investor Relations, to break down Q2 2026 earnings—what the results mean, how the self storage industry is performing, and what investors and analysts are watching heading into the second half of the year.  Conley covers EXR’s Q2 highlights, including 4.9% FFO growth (the highest in the sector), improving supply fundamentals, and what drove the company’s best-in-class expense control. He also explains why self storage outperforms other real estate classes during downturns, and what he learned about the company when he joined during the 100-store era nearly 24 years ago.  Follow the podcast:  Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905  Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B    Explore more:  Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e12-jared-conley-earnings/  View Q2 2026 Results: https://ir.extraspace.com/news/news-details/2026/Extra-Space-Storage-Inc--Reports-2026-Second-Quarter-Results/default.aspx  Investor Relations: https://ir.extraspace.com/  Apply to Extra Space Storage: https://careers.extraspace.com/  Find storage facilities near you: https://www.extraspace.com/storage/facilities/   See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  3. Jul 28

    From Assistant Store Manager to Senior District Manager with Ana Valentin

    What does it look like to build a 12-year career at a self storage company—starting as an assistant manager and working your way up to senior district manager? In episode eleven of the Inside Extra Space Storage podcast, McKall Morris sits down with Ana Valentin, Senior District Manager for the Chicago market, to talk about overseeing properties, hiring for personality over credentials, and what happened when one of her stores caught fire.  Discover what Ana looks for when hiring and developing store teams, how she thinks about real-time crisis response, and why she believes being your authentic self at work is the reason she’s stayed at Extra Space for over a decade.  Follow the podcast:  Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905  Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B  Explore more:  Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e11-ana-valentin/  Apply to Extra Space Storage: https://careers.extraspace.com/  Find storage facilities near you: https://www.extraspace.com/storage/facilities/    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  4. Jul 21

    How Extra Space Storage Acquires & Grows Properties with Zach Dickens

    Want to know how Extra Space Storage grew from 60 to 4,300+ storage locations in 24 years? In episode 10 of the Inside Extra Space Storage podcast, McKall Morris and Zach Dickens, Chief Investment Officer at Extra Space Storage, dig into the acquisition strategies that built one of America's largest self storage companies.  Zach shares insights on the evolution of self storage and how data analytics drives modern acquisition decisions. Learn about his negotiation tactics that create win-win partnerships, the role of AI and technology in property evaluation, and why intellectual curiosity matters more than credentials in real estate investing. Also learn about the Extra Space Storage culture of empowerment and his prediction for how autonomous logistics will reshape commercial lending in the self storage industry.  Follow the podcast:   Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/  Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B    Explore more:  Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e10-zach-dickens-acquisitions/  Investor Relations: https://ir.extraspace.com/overview/default.aspx  Apply to Extra Space Storage: https://careers.extraspace.com/  Find storage facilities near you: https://www.extraspace.com/storage/facilities/  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  5. Jul 7

    How Extra Space Uses Data to Lead the Industry with Chandra Maddukuri

    What can self storage learn from the pricing and analytics systems used in airlines and hotels? In episode nine of the Inside Extra Space Storage podcast, McKall Morris sits down with Chandra Maddukuri, SVP of Revenue Management and Data Science at Extra Space Storage, to discuss how that experience helped shape the company’s data and revenue management capabilities.  Maddukuri explains how artificial intelligence and machine learning support pricing, customer acquisition, and operational efficiency across more than 4,200 properties. He also shares how his team used A/B testing to inform the Life Storage brand integration, why data literacy matters for leaders, what he looks for when hiring data scientists, and how a high-performing culture encourages people to keep learning.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  6. Jun 30

    Extra Space Storage Innovates Real Estate Financing with Jason Robinson

    What can a self storage bridge loan do that a traditional bank can't? In episode eight of the Inside Extra Space Storage podcast, McKall Morris goes behind the scenes with Jason Robinson, Vice President of Bridge Loans at Extra Space Storage, to break down the company's innovative $3+ billion bridge loan program that's advancing self storage financing.  Jason explains the scenarios where a bridge loan makes sense and why the company's data advantage means faster underwriting and more accurate projections than traditional lenders can offer.   See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  7. Jun 2

    Jeff Norman Explains What Makes Self Storage Resilient

    In episode six of the Inside Extra Space Storage podcast, CFO Jeff Norman joins McKall Morris to talk about self storage resilience, finance leadership, and the culture that has shaped his nearly 14 years with Extra Space Storage. Norman reflects on a moment from his investor relations days when he offered candid feedback to a new CEO between investor meetings and saw that feedback welcomed, a story that speaks to the company's emphasis on teamwork and open communication.  Jeff also shares why self storage has remained a resilient real estate class through different economic cycles, including its broad customer base, low capital expenditure needs, stable cash flows, and long-term demand. He discusses how scale, data, bridge lending, third-party management, and other growth programs support Extra Space’s position in the self storage industry.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  8. May 26

    Bill Mottram on How Extra Space Storage Manages 300+ Store Transitions a Year

    What does it take to transition over 300 storage facilities every single year? In episode five of the Inside Extra Space Storage podcast, McKall Morris sits down with Bill Mottram, VP of Operations Support at Extra Space Storage, to talk unexpected career paths in the storage industry and his role in overseeing store transitions across 4,200+ facilities in 43 states.   Discover what it really takes to onboard and transition storage facilities on a massive scale, hear anything but boring stories from the field, and learn the secrets behind building high-performance teams.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Ratings & Reviews

5
out of 5
4 Ratings

About

Inside Extra Space Storage is a podcast that takes listeners behind the scenes of one of the most recognized names in the self storage industry. Each episode features conversations with the leaders and teams who build, operate, and scale the business—sharing how they make decisions about AI, large-scale acquisitions, company culture, and operating more than 4,300 storage facilities. Guests share honest insights into navigating challenges, embracing innovation, and driving the company forward. Whether you work in real estate, manage a storage portfolio, or are interested in how a high-performing organization operates at scale, this podcast offers a front-row seat to how a major self storage company thinks and grows.

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