291 episodes

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Inside Intercom Podcast Intercom

    • Technology
    • 4.6 • 71 Ratings

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

    BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

    BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

    What exactly do you do when you’re in the process of scaling fast and a pandemic strikes? In this episode, Mark Rudden – Director of EMEA Sales at BrowserStack – answers that question.

    • 30 min
    Rewind: How Yelp drove down churn by building up customer success

    Rewind: How Yelp drove down churn by building up customer success

    In this episode from the archives, Kayti Sullivan chats to Intercom's Kaitlin Pettersen about how companies need to create a customer success organization to grow customer relationships and revenue.

    • 35 min
    IBM's Arin Bhowmick on designing ethical AI

    IBM's Arin Bhowmick on designing ethical AI

    We talk with IBM's Chief Design Officer Arin Bhowmick about building ethical, sustainable AI.

    • 42 min
    Rewind: Matt Rogers on scaling your SaaS business

    Rewind: Matt Rogers on scaling your SaaS business

    Matt Rogers of Twilio and formerly Google offers his opinion on the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market.

    • 31 min
    Rewind: Coda’s Shishir Mehrotra on rethinking docs from scratch

    Rewind: Coda’s Shishir Mehrotra on rethinking docs from scratch

    Coda CEO and co-founder Shishir Mehrotra reveals how he and his team have set out to reimagine documents, spreadsheets, and apps for the future, rather than relying on models from the past.

    • 35 min
    Celebrating Pride: Being out while the world is in

    Celebrating Pride: Being out while the world is in

    To mark Pride this year, we’ve interviewed a few of our LGBTI+ teammates to hear their reflections on being out while everyone is in.

    • 20 min

Customer Reviews

4.6 out of 5
71 Ratings

71 Ratings

sbflewis ,

Hit subscribe! 👆

Listen, this is a fantastic podcast. I use it to keep tabs on what’s happening in the SaaS/tech world. Generally enjoyable. Thanks, Intercom folks!

Marc Beinder ,

One of my favorites

As I continue to develop my first SaaS product, Inside Intercom continues to inspire me to try new things! Love it!

Gavy Verdison ,

High Quality Content surrounding Product, Marketing, And Tech

Listened to almost every episodes. Learned a lot from this podcast. Best tech podcast out there. Thanks Intercom team for putting up deep and insightful resources!

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