360 episodes

On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Inside Intercom Intercom

    • Technology
    • 4.6 • 73 Ratings

On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

    How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution

    How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution

    This week OpenAI released ChatGPT, its prototype AI chatbot. On this episode of Intercom on Product, Intercom Co-Founder and Chief Strategy Officer Des Traynor sits down to chat with our Director of Machine Learning, Fergal Reid for reaction and analysis on the implications of ChatGPT and what the future holds.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 51 min
    Intercom’s Product Principles: building solutions that fit the bill

    Intercom’s Product Principles: building solutions that fit the bill

    We continue our ongoing series on the product principles that shape what we build and how we build it. On this episode we're joined by Intercom Product Designer, Eugenia Ortiz who explains why designers should take ownership of what they ship and Director of Product Management Stephen Forbes talking about how spending a large chunk of time prioritizing and defining a problem before moving on to building a solution ensures that it properly reflects and addresses customers’ needs.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 15 min
    ProfitWell founder Patrick Campbell on life after acquisition

    ProfitWell founder Patrick Campbell on life after acquisition

    Earlier this year ProfitWell founder Patrick Campbell sold his company to SaaS payments platform Paddle for $200M. On today's show Patrick sits down to chat about the good, the bad and the ugly of selling your company, applying first principles to subscription growth, and creating content for your audience, not search engines.




    You'll find a full transcript here: https://www.intercom.com/blog/podcasts/profitwell-founder-patrick-campbell-on-life-after-acquisition/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 31 min
    Chili Piper’s Co-Founder Alina Vandenberghe on bootstrapping your way to success

    Chili Piper’s Co-Founder Alina Vandenberghe on bootstrapping your way to success

    We're joined by Chili Piper’s Co-Founder Alina Vandenberghe for a conversation about starting a company from scratch, the importance of a marketing strategy that drives growth, and the perks of being remote-first.




    You can read a full transcript here: https://www.intercom.com/blog/podcasts/chili-piper-alina-vandenberghe-bootstrapping-to-success/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 23 min
    Solving the Innovator's Dilemma: How successful companies are embracing innovation units

    Solving the Innovator's Dilemma: How successful companies are embracing innovation units

    With innovation units, there’s no need for the traditional rules and regulations that typically bound a more established organization. No need to get saddled with historical tech debt or antiquated third-party tools. Progress gets measured by learnings – not growth, revenue, or retention –, so you get to try new ideas, take bigger risks, move fast and break things. And that’s what we’re exploring on this episode. While foolproof strategies to newer, disruptive threats are still unknown, creating innovation-driven divisions within a company may just help you solve the Innovator’s Dilemma.

    You’ll hear from:

    Sherif Mansour, Product Manager at Atlassian

    Neil Caron, VP of Product at Gartner

    Jeff Loomans, Senior IT Manager at Vermeer Corporation

    Beth McEntee, Intercom Senior Editor




    Read a full transcript of this episode here: https://www.intercom.com/blog/podcasts/solving-the-innovators-dilemma-how-successful-companies-are-embracing-innovation-units/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 26 min
    Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

    Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

    In today’s episode, we sat down with Surfboard founder Natasha Ratanshi-Stein to chat about managing remote teams, the challenges of creating a new category, and how planning software can help businesses create a more seamless, holistic customer experience.




    You'll find a full transcript on our blog: https://www.intercom.com/blog/podcasts/surfboard-founder-natasha-ratanshi-stein-planning-software-for-support/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 18 min

Customer Reviews

4.6 out of 5
73 Ratings

73 Ratings

Arlie K ,

Get Inside! 🙌

Inside Intercom has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen. Don't miss it!

malfoxley ,

Great show!

The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

sbflewis ,

Hit subscribe! 👆

Listen, this is a fantastic podcast. I use it to keep tabs on what’s happening in the SaaS/tech world. Generally enjoyable. Thanks, Intercom folks!

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