INSIDE The Vendor Network™

Yovonne Kenny
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  • Entrepreneurship
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INSIDE The Vendor Network™ is the first podcast specifically dedicated to the people, partnerships & solutions shaping the Single-Family Rental (SFR) and Build-to-Rent (BTR) industries. Each week, host Yovonne Kenny goes beyond the surface with vendors, solution providers, manufacturers, and operators to uncover real stories of growth, innovation, and resilience while learning about how they add value in the industry. From scaling and hiring to branding, trust, and resident experience, conversations dive into both challenges and wins—because it’s rarely just black and white. This isn’t another generic Q&A; it’s about clarity in vendor-operator relationships and adding color to the people behind them—their products & services, their impact & journeys. Whether you’re an owner, operator, vendor, or investor, Inside The Vendor Network delivers insights and authentic perspectives that drive stronger partnerships and results. New episodes air every Wednesday.

  1. 6d ago

    Why Operations Will Define the Future of Rental Housing | Daniel French, Northpoint

    For years, real estate has celebrated acquisitions, development, and portfolio growth. But the future of rental housing may be won somewhere far less glamorous: operations. In this episode of INSIDE The Vendor Network™, Yovonne Kenny sits down with Daniel French, CEO of Northpoint Asset Management, to explore why operational excellence is becoming a competitive advantage—and how AI could completely reshape the role of the property manager. Daniel shares his journey from public service and real estate investing to leading large property management organizations, along with his perspective on building elite teams, eliminating operational friction, improving the owner and resident experience, and creating a stronger talent pipeline for the industry. They also unpack why property managers could evolve into more strategic asset managers—and Daniel’s prediction that the future of property management may ultimately become unbundled. Presented by Palisade Shower Systems. Subscribe to INSIDE The Vendor Network™ for more conversations with the people, companies, and technologies shaping the future of rental housing. #InsideTheVendorNetwork #NorthpointAssetManagement #DanielFrench #PropertyManagement #RentalHousing #OperationalExcellence #Leadership #ArtificialIntelligence #SingleFamilyRental #BuildToRent Timestamps: 0:00 — Trailer 1:22 — Welcome & Introduction 4:37 — Getting to Know Daniel French 7:14 — Running for Office at 22 & Early Leadership 10:30 — How Daniel Got Into Property Management 11:04 — The GFC & Early Lessons Learned 11:42 — Building a $2B Portfolio & Becoming CEO 13:16 — Pivoting to Third-Party & Joining North Point 17:00 — Mission-Driven Leadership & Why Teaming Matters 20:29 — What North Point Does & Who They Serve 21:56 — The Biggest Operational Challenges Right Now 28:56 — Retooling Every Workflow — Slow Is Smooth 32:01 — Two Clients, Two Sets of Needs 34:31 — Bringing Sexy Back to Property Management 38:32 — Why CEOs Should Get in the Field 43:26 — The Article — Writing With AI as a Thought Partner 53:28 — The Project Team Philosophy & Where It Came From 55:42 — Property Managers as Future Asset Managers 59:14 — How AI Elevates the Role of Property Management 1:00:37 — Lightning Round 1:02:32 — Where to Find Daniel & Northpoint 1:02:57 — One Truth About the Future of Rental Housing 1:03:38 — Closing

    Why Operations Will Define the Future of Rental Housing | Daniel French, Northpoint

  2. Aug 12

    How AI & Better Data Are Changing Rental Housing | Jonas Bordo, Dwellsy

    🚀 **Rental housing is entering a new era—and better AI starts with better data.** On the latest episode of **INSIDE The Vendor Network™**, **Yovonne Kenny** sits down with **Jonas Bordo, CEO & Co-Founder of Dwellsy**, to explore how trusted rental intelligence, AI, and better data are changing the way owners and operators make decisions. From building one of the nation’s largest free rental marketplaces to launching **Dwellsy IQ**, Jonas shares why the quality of the underlying data matters more than ever—especially as AI takes on a bigger role across rental housing. They dig into: ✅ Why Dwellsy was built as a free rental marketplace ✅ How inaccurate rental data can impact underwriting, pricing, and investment decisions ✅ Why clean, trusted data is critical to getting real value from AI ✅ How operators can use technology without losing the human side of resident experience ✅ Where AI can create efficiencies for property management teams ✅ Why executives need to actually use AI—not just tell their teams to use it ✅ The launch of Jonas’s upcoming **NetEffective: The Rental AI Podcast** One of the biggest takeaways? **AI can accelerate decision-making, but it can’t compensate for bad underlying data.** For owners, operators, investors, lenders, and technology leaders navigating what comes next in rental housing, this is a conversation worth watching. 🎙️ **Featuring Jonas Bordo, CEO & Co-Founder of Dwellsy** 🎤 **Hosted by Yovonne Kenny** Powered by **EverResi Media**. #InsideTheVendorNetwork #Dwellsy #DwellsyIQ #RentalHousing #ArtificialIntelligence #PropTech #SingleFamilyRental #BuildToRent #PropertyManagement #RentalData #EverResiMedia

    How AI & Better Data Are Changing Rental Housing | Jonas Bordo, Dwellsy

  3. Jul 31

    The REAL Reason Utility Bills Are Quietly Destroying Resident Trust and Your NOI

    Utilities aren’t just monthly bills. They’re one of the most overlooked drivers of resident experience, operational efficiency, compliance, expense recovery, and NOI. In this episode of The Reshma Report™, host Reshma Block is joined by Jonas Bordo (Dwellsy), Nick Whalley (Nutiliti), and Zach Beck (Conservice) to explore why utility management has become one of the most strategic operational functions in rental housing. Together they examine the intersection of technology, resident trust, operating performance, and transparency through Reshma’s R.A.P. Framework™ (Reliability • Adoption • Performance). The discussion goes beyond utility billing to examine how workflow automation, data, AI, communication, and centralized operations create measurable operating alpha—while also improving the resident experience. In this episode: • Why utilities are much more than monthly bills • How resident trust begins with billing transparency • The true cost of fragmented utility workflows • Why operators are treating utilities as a value-added service • Utility activation, move-ins, vacant cost recovery, and workflow automation • Portfolio-wide utility analytics and operating intelligence • The role of AI in utility management • Why transparency reduces disputes and improves resident satisfaction • The balance between operational efficiency and resident choice • Applying the R.A.P. Framework™ to utility technology Featured Guests Nick Whalley — CEO & Co-Founder, Nutiliti Helping operators simplify utility activation, resident communication, vacant utility management, and workflow automation. Zach Beck — Conservice Providing enterprise-scale utility billing, expense management, compliance, conservation, analytics, and portfolio-wide utility management. Jonas Bordo — CEO & Co-Founder, Dwellsy Bringing the renter marketplace perspective and advocating for greater pricing transparency and total cost-of-occupancy visibility. About The Reshma Report™ The Reshma Report™ is an EverResi™ Media Original Series hosted by Reshma Block, evaluating technology through the lens of Reliability, Adoption, and Performance (R.A.P.). Rather than reviewing software features, the show underwrites operational outcomes that improve resident experience and asset performance. Subscribe for more conversations exploring the technologies shaping the future of rental housing. #ReshmaReport #UtilityManagement #Multifamily #PropertyManagement #BuildToRent #SingleFamilyRental #PropTech #RentalHousing #ResidentExperience #EverResi

    The REAL Reason Utility Bills Are Quietly Destroying Resident Trust and Your NOI

  4. Jul 29

    The Future of Income Verification in Rental Housing | Mark Fiebig, Payscore

    The way people earn a living has changed dramatically. Today’s renters aren’t defined by a single W-2. They’re entrepreneurs, freelancers, consultants, investors, gig workers, creators, and business owners with multiple income streams. Yet many property management teams are still relying on screening processes built for a completely different workforce. In this episode of INSIDE The Vendor Network™, host Yovonne Kenny sits down with Mark Fiebig, Founder & CEO of Payscore, to discuss how income verification, fraud prevention, and renter screening are evolving—and why operators need new tools to make faster, fairer, and more confident leasing decisions. Mark shares the entrepreneurial journey behind Payscore, how the platform verifies both payroll and bank-based income, and why smarter verification is helping operators reduce fraud while creating opportunities for qualified renters who don’t fit traditional employment models. Whether you manage multifamily, single-family rental, build-to-rent, affordable housing, or student housing, this conversation explores one of the fastest-changing areas of property operations. In this episode: * Why traditional income verification no longer reflects today’s workforce * The rise of gig workers, entrepreneurs, and non-traditional earners * How rental application fraud has evolved * The difference between payroll verification and bank-verified income * How Payscore helps operators make faster leasing decisions * Reducing fraud while improving approval confidence * Creating fairer opportunities for qualified renters * The future of AI in resident screening and fraud detection * Leadership lessons from building a PropTech company * What’s next for Payscore and rental housing technology About Mark Fiebig Mark Fiebig is the Founder & CEO of Payscore, an income verification platform helping property owners and operators verify applicant income through secure payroll and banking data. With decades of experience in entrepreneurship, business strategy, leadership coaching, and market development, Mark has built Payscore to address one of rental housing’s fastest-growing operational challenges. Subscribe to INSIDE The Vendor Network™ for weekly conversations with the innovators, operators, and technology leaders shaping the future of rental housing. #Payscore #IncomeVerification #PropTech #PropertyManagement #Multifamily #SingleFamilyRental #BuildToRent #FraudPrevention #ResidentScreening #EverResi

    The Future of Income Verification in Rental Housing | Mark Fiebig, Payscore

  5. Jul 22

    The REAL Difference Between Your Talents and the Gifts God Actually Placed Inside You

    What if the most important story of your life has been unfolding all along? In this deeply personal episode of INSIDE The Vendor Network™, Yovonne Kenny sits down with Jessica White, author of The Red Thread, for a conversation about purpose, faith, identity, and recognizing the unique gifts God has woven into each of our lives. Rather than asking us to become someone new, The Red Thread invites us to slow down, pay attention, and discover the thread that has connected our experiences, relationships, passions, and calling since the very beginning. Jessica shares the unexpected story behind writing the book, how God led her through the process, and why awareness, trust, alignment, and obedience often reveal purpose more clearly than achievement ever can. Whether you’re navigating a career transition, searching for meaning, questioning your next chapter, or simply wanting to understand the gifts God has placed inside you, this conversation is a reminder that your story has never been random. In this episode: • The unexpected night Jessica began writing The Red Thread • What the “Red Thread” really means • Why awareness is the beginning of purpose • Discovering the gifts God has already placed inside you • Trusting God before you understand the plan • Why alignment matters more than achievement • The difference between talents, careers, and God-given gifts • How every season of life prepares you for the next • The ripple effect of living your purpose • What Jessica hopes every reader takes away from her book About Jessica White Jessica White is the author of The Red Thread, a book that encourages readers to recognize the unique story God has been weaving throughout their lives. Through reflection, faith, and practical wisdom, Jessica helps readers discover that purpose isn’t something we create—it’s something we uncover. If this conversation encouraged you, consider picking up a copy of The Red Thread and share this episode with someone who may need the reminder that God is still writing their story. Subscribe to INSIDE The Vendor Network™ for more conversations with leaders, entrepreneurs, authors, and changemakers who are making an impact through purpose, leadership, and faith. Timestamps: #TheRedThread #JessicaWhite #Faith #Purpose #ChristianLeadership #PersonalGrowth #Calling #Leadership #InsideTheVendorNetwork #EverResi

    The REAL Difference Between Your Talents and the Gifts God Actually Placed Inside You

  6. Jun 23

    The REAL Reason Your Cleaning Vendor Is Costing You Thousands and You Don't Even Know It

    What if cleaning isn’t a housekeeping issue… but a critical part of your operational infrastructure? In this episode of INSIDE The Vendor Network™, Yovonne Kenny sits down with Matt Hobbs, Director of Business Development at PINCH, to discuss the hidden impact cleaning has on resident experience, leasing velocity, turns, vendor management, and portfolio performance. Because before a resident meets the onsite team… Before they experience the amenities… Before they decide to renew… They walk into a space. And that first impression either builds confidence—or creates doubt. 👉 Cleaning affects more than appearance → it impacts operations, leasing, and NOI 👉 Vendor management isn’t just coordination → it’s visibility, accountability, and execution Matt shares how PINCH is helping multifamily, student housing, SFR, BTR, and commercial operators simplify cleaning operations through vendor consolidation, centralized scheduling, job tracking, photo verification, standardized pricing, and nationwide coverage. This conversation goes beyond cleaning. It’s about creating consistency across portfolios, reducing friction for onsite teams, and building operational systems that scale. 🎧 Watch the full episode: https://youtu.be/SIuI_12T9f4 🎙️ Listen on Spotify: https://open.spotify.com/show/0tVtVEpOBPmbG5wdXsHDvj 🍎 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-the-vendor-network/id1839788799 #PropertyManagement #Multifamily #BuildToRent #SingleFamilyRental #ResidentExperience #Operations #VendorManagement #InsideTheVendorNetwork

    The REAL Reason Your Cleaning Vendor Is Costing You Thousands and You Don't Even Know It

  7. Jun 9

    Every Vendor in This Industry Has a Plan — But Very Few Actually Execute it

    In this episode of INSIDE The Vendor Network™, host Yovonne Kenny sits down with Talia Ramirez, President of Spectrum Solutions Acquisitions LLC, for a conversation about execution, accountability, operational leadership, field services, asset management, and what it really takes to lead through industry change. After nearly two decades inside mortgage servicing, preservation, claims, asset management, REO, commercial, multifamily, and SFR operations, Talia has built her career in the parts of the business where timelines matter, compliance matters, vendor execution matters, and operational discipline determines outcomes. But this conversation goes deeper than operations. It’s about leadership. Boldness. Reinvention. Owning your voice. And being willing to challenge legacy processes instead of protecting them simply because “that’s how it’s always been done.” Because according to Talia: This industry does not have an ideas problem. It has an execution opportunity. This episode explores why execution is becoming the true differentiator in real estate operations, how field services and vendor networks impact the full asset lifecycle, and why adaptability, communication, accountability, and action-based leadership are becoming non-negotiable in today’s market. 🎙️ In this episode: • Talia Ramirez’s journey into mortgage servicing and asset management • Leadership lessons from preservation, claims, REO, and field operations • Why execution matters more than ideas • What accountability actually looks like operationally • How women can own their voice in high-pressure industries • The transition into President of Spectrum Solutions • Why assets lose value when lifecycle management breaks down • What’s changing across commercial, multifamily, REO, and SFR • Why vendor networks are operational infrastructure • The importance of field safety and frontline accountability • What legacy processes the industry needs to let go of • Why leadership is action — not title About Talia Ramirez: Talia Ramirez is President of Spectrum Solutions Acquisitions LLC and brings nearly 20 years of experience across mortgage servicing, default servicing, claims, preservation, asset management, REO, commercial, multifamily, and SFR operations. She is also an active industry leader, speaker, and NAMFS Board member focused on operational excellence, accountability, and industry advancement. About INSIDE The Vendor Network™: INSIDE The Vendor Network™ is an EverResi™ Media Original Series hosted by Yovonne Kenny, spotlighting the operators, vendors, service providers, and leaders shaping the future of real estate operations and property services. Subscribe for more conversations with the people driving this industry forward through execution, accountability, and leadership. #InsideTheVendorNetwork #AssetManagement #PropertyManagement #SFR #REO #Leadership #VendorNetwork #EverResi

    Every Vendor in This Industry Has a Plan — But Very Few Actually Execute it

  8. Jun 3

    Why Resident Experience is the Future of Real Estate Operations | Introducing Compass Consulting

    In this episode of INSIDE The Vendor Network™, host Yovonne Kenny sits down with Reshma Block and Marnie Vaughn, founders of Compass Consulting, for a conversation about operational strategy, leadership, communication, and why resident experience is becoming one of the most important business conversations in real estate. After decades leading teams across institutional multifamily, single-family rental, operational transformation, technology implementation, vendor partnerships, and large-scale portfolio operations, Reshma and Marnie are officially introducing Compass Consulting to the industry — bringing together years of real operational experience to help operators navigate what comes next. But at the center of this conversation is something the industry still misunderstands: Customer service is reactive. Resident experience is foundational. Because resident experience doesn’t begin when something goes wrong. It starts operationally. Through communication. Consistency. Transparency. Process design. Leadership. And the intentional reduction of friction across the resident journey. This episode explores why communication is becoming one of the biggest competitive advantages in housing, what real estate can learn from industries like airlines and hospitality, and why operational consistency directly impacts trust, retention, and NOI. 🎙️ In this episode: • The official introduction of Compass Consulting • Why resident experience is becoming a business strategy • The difference between customer service and resident experience • Why communication shapes trust more than people realize • Operational breakdowns that create resident frustration • What institutional operators taught Reshma and Marnie about scalability • Why technology alone cannot solve operational problems • How leadership and culture shape the resident experience • The future of operational strategy in real estate • Why intentional operators will outperform reactive ones About Reshma Block & Marnie Vaughn: Reshma Block and Marnie Vaughn are veteran real estate operators and the founders of Compass Consulting. Together, they bring decades of experience across multifamily, SFR, institutional operations, operational transformation, resident experience strategy, leadership development, technology implementation, and large-scale portfolio operations. About INSIDE The Vendor Network™: INSIDE The Vendor Network™ is an EverResi™ Media Original Series hosted by Yovonne Kenny, spotlighting the operators, vendors, consultants, and leaders shaping the future of real estate operations and property services. Subscribe for more conversations with the people driving the future of housing operations forward. #InsideTheVendorNetwork #ResidentExperience #PropertyManagement #SFR #Multifamily #CompassConsulting #RealEstateOperations #EverResi Timestamps: 0:00 — Trailer 1:28 — Introduction & Sponsor: Palisade 4:59 — What Originally Drew Reshma Into the Industry 6:49 — What Originally Drew Marnie Into the Industry 13:06 — Merging Two Major Portfolios 19:24 — The Launch of Compass Consulting 20:45 — AI & Technology in Operations 23:48 — The Frankenstein Tech Stack Problem 35:10 — Customer Service vs Resident Experience 42:48 — Proactive CX vs Reactive Firefighting 45:56 — Adding LTV to Industry KPIs 58:50 — Where the Industry Is Heading Next 01:06:21 — Lightning Round 01:08:35 — Closing & How to Connect

    Why Resident Experience is the Future of Real Estate Operations | Introducing Compass Consulting
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INSIDE The Vendor Network™ is the first podcast specifically dedicated to the people, partnerships & solutions shaping the Single-Family Rental (SFR) and Build-to-Rent (BTR) industries. Each week, host Yovonne Kenny goes beyond the surface with vendors, solution providers, manufacturers, and operators to uncover real stories of growth, innovation, and resilience while learning about how they add value in the industry. From scaling and hiring to branding, trust, and resident experience, conversations dive into both challenges and wins—because it’s rarely just black and white. This isn’t another generic Q&A; it’s about clarity in vendor-operator relationships and adding color to the people behind them—their products & services, their impact & journeys. Whether you’re an owner, operator, vendor, or investor, Inside The Vendor Network delivers insights and authentic perspectives that drive stronger partnerships and results. New episodes air every Wednesday.

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