InsurTechTalk

Gilad Shai

5.0 (3)
BUSINESS
UPDATED BIWEEKLY

Welcome to InsurTechTalk, the premier podcast where industry titans and trailblazers converge to unravel the fascinating world of InsurTech. Join us for insightful discussions, gripping interviews, and thought-provoking analyses with entrepreneurs, founders, investors, and executives at the forefront of the insurance and technology revolution.

18H AGO

How AI Is Becoming a Digital Teammate for Insurance Brokers | Anupam Gupta, CPO at Applied Systems

AI is everywhere in insurance conversations—but what does it actually change inside a brokerage?In Episode 148, I sit down with Anupam Gupta, Chief Product Officer at Applied Systems, one of the largest insurtech platforms serving insurance agencies and brokers worldwide.We discuss how the agency management system (AMS) is evolving from a simple system of record into a system of action—powered by AI and digital teammates that help brokers get work done faster.Some of the topics we cover:• Why most commercial insurance submissions still happen through email• How AI agents can prepare renewal packets automatically• Why brokers remain essential as trusted advisors even in an AI-driven world• How automation can reduce administrative work and free brokers to focus on clients• The challenge of change management as agencies adopt new technology• Why the future brokerage will include human experts supported by digital teammatesWe also discuss Applied Systems’ role in the industry, how insurtech competition is evolving, and what brokers should expect from the next generation of insurance technology.Key takeaway:AI won’t replace brokers—but it will dramatically change how work gets done behind the scenes.If you work in insurance, brokerage technology, or insurtech, this conversation provides a practical look at where the industry is heading.

46 min
1D AGO

Juan Garcia, Co-Founder of Tuio

InsurTechTalk Episode 147AI, Claims Automation, and the Future of Insurance | Juan (Tuio) on Building an AI-Native InsurerIn this episode of InsurTechTalk, we sit down with Juan, co-founder of Tuio, a fast-growing Spanish insurtech that is rethinking personal insurance using AI, automation, and behavioral data.Tuio launched in 2021 to serve a segment that traditional insurers struggle with: digitally native customers who expect self-service insurance, transparent pricing, and fast claims resolution. Instead of building another digital wrapper around legacy systems, Tuio designed a platform that uses AI agents to optimize the two biggest drivers of insurance profitability: marketing and claims.Juan explains how their AI system—nicknamed “Watson”—analyzes massive claims datasets, reviews videos and documents submitted by customers, and recommends the next best action for adjusters. Rather than replacing humans, the system creates a human-in-the-loop model where adjusters supervise AI decisions and focus on the most valuable part of the job: helping customers.We also discuss:• Why most AI projects in insurance focus on the wrong cost centers• How Tuio uses AI to improve underwriting, marketing efficiency, and claims handling• Why automation alone doesn’t improve profitability• How digital self-service generates richer underwriting data• The regulatory challenges of AI in insurance pricing• The opportunities for insurtech startups across Spain and Southern EuropeTuio currently serves 100,000+ customers, writes €15M in premiums, and is growing 10% month-over-month following a €15M Series A round led by MassMutual Ventures.If you want to understand how AI is moving from pilot projects to real P&L impact in insurance, this conversation is for you.Guest: Juan Garcia — Co-Founder, TuioHost: Gilad ShaiSubscribe for more conversations with founders, investors, and operators shaping the future of insurance, insurtech, and financial infrastructure.#Insurtech #AI #InsuranceInnovation #Startups #ClaimsAutomation #Fintech

44 min
MAR 1

Josh Dorfman, co-founder and CMO of Plantd

Episode 146 | Climate Tech, Construction Innovation & Insurance RiskWhat does climate tech have to do with construction and insurance?In the first InsureTech Talk episode of 2026, I sit down with Josh Dorfman — climate entrepreneur and Founder of Planted — to unpack the intersection of climate innovation, supply chain resilience, advanced manufacturing, and insurability.Josh shares:- How Planted grows a structural biomass 10x faster than trees- Why verticalized supply chains matter for homebuilders- The real impact of energy competition between the U.S. and China- What $2 trillion per year in clean energy investment actually means- How better building materials could change the insurance equation- Why resilience is the missing link between climate and insurabilityWe also discuss:Fire, hurricanes, and why insurers are pulling back in CA & FLCarbon removal vs. practical climate solutionsAdvanced manufacturing, SpaceX DNA, and scaling hard techWhy construction innovation is becoming an insurance storyIf you care about the future of housing, underwriting, climate resilience, and where capital is flowing next — this episode is for you.Listen now.#InsurTech #ClimateTech #Insurance #ConstructionTech #Resilience #Energy #Underwriting #VentureCapital

40 min
MAR 1

Katey Walker, Chief of Staff at Xceedance

🎙️ InsurTechTalk, Episode 145 | Inside the Operating Layer of Insurance with XceedanceIn this episode, I sit down with Katey Walker, Chief of Staff at Xceedance, to unpack the part of insurance most people misunderstand—and underestimate: operations.We discuss why Xceedance doesn’t sell insurance or deploy capital, how vertical domain expertise combined with AI is reshaping underwriting, claims, and actuarial work, and what it really takes to modernize insurance infrastructure globally.From standing up a U.S. FAIR Plan in 120 days to scaling a 5,500-person global services platform, this conversation is a masterclass in how insurance actually runs—and where it’s going next.

37 min
FEB 28

Sasha Haco, Founder & CEO of Unitary.ai

🎙️ Episode 144 — AI, Automation, and the Real Work Behind Insurance OperationsIn Episode 144 of InsurTechTalk, I sat down with Sasha Haco, Founder & CEO of Unitary.ai, for a wide-ranging conversation that cuts through the AI hype in insurance.We explore why not every workflow needs AI, why deterministic automation still matters, and how the smartest teams are blending software, RPA, and AI reasoning—very deliberately. Sasha also breaks down the difference between AI as a feature and AI as the core product, and why large, multi-year “transformation projects” are quietly falling behind.From MGA submissions intake to underwriting operations, this episode is a practical guide to choosing the right tool for the job—not just the loudest buzzword.If you’re thinking seriously about AI, automation, and operational scale in insurance, this conversation is worth your time.#InsurTechTalk #AIinInsurance #InsuranceOperations #Automation #Underwriting #MGA #DigitalTransformation

36 min
FEB 28

Brian Greenbreg, CEO of Quoteplicity

🎯 From SEO Gold Rush to AI-Driven Insurance FunnelsIn Episode 143, Gilad Shai sat down with Brian Greenberg to unpack one of the most complete real-world journeys in modern insurance distribution. The conversation traces Brian’s path from selling life insurance face-to-face at MetLife, to building and scaling a top-ranking life insurance website during the SEO “golden years,” exiting the operating business, and ultimately turning that hard-won technology into a platform now powering agents, agencies, RIAs, and financial professionals.The discussion highlights why life insurance is sold—not bought—and why funnels matter more than ever. Brian explains how nearly 90% of a life insurance application can be completed before an agent ever picks up the phone, and why direct-to-consumer life insurance models failed once the human layer was removed. We also explore how AI is finally helping agents tackle the hardest part of life insurance—underwriting—and why trust, consistent follow-up, and even physical mail continue to outperform purely digital strategies.This conversation is a masterclass in distribution strategy, funnel economics, and a clear reminder that the best technology in insurance doesn’t replace agents—it empowers them.If you’re in insurance, financial services, or InsurTech, this episode is worth your time.#InsurTechTalk #LifeInsurance #InsuranceAgents #AIinInsurance #DigitalDistribution #CustomerAcquisition #FounderStory #InsurTech

37 min
12/11/2025

Lior Keren, President of Pumpkin

🎙️ #insurtechtalk Episode 140 I sat down with Lior Keren of Pumpkin to explore the intersection of pet care and insurance.🐾 Pet insurance isn’t just about policies — it’s about trust at the vet’s office. 👉 The Vet Channel — where education, trust, and adoption really happen.This was a fun and fluffy conversation (pun intended 🐶🐱) with real insights for anyone building in the pet care ecosystem.Chapters:00:00 – Dog or Cat Person?02:45 – Emotional Value of Pets04:10 – Introducing Pumpkin06:00 – Pet Insurance vs. Wellness Coverage08:20 – How Pet Insurance Works10:50 – Market Size & Opportunity13:30 – Regulation & Innovation Barriers16:00 – The Vet Channel18:20 – Covered Pets & Product Scope19:30 – Why the U.S. Lags Behind21:30 – Behavioral Nudges & Awareness23:30 – Inflation & Pumpkin Now26:00 – COVID Surge & Pet Trends28:30 – Strategic Investors & Focus31:30 – Advice for Founders34:00 – Moving Fast in a Regulated Industry36:00 – Closing Thoughts & ITC Vegas

38 min
12/11/2025

Stephanie Mier, Chief Insurance Officer at ServiceUp

🎙️ On #InsurTechTalk Episode 141, Stephanie Mier, Chief Insurance Officer for ServiceUp, talks about modernizing Direct Repair Programs (DRP) in the insurance and auto repair industry. Discover how ServiceUp is leveraging technology, AI, and strong partnerships to streamline claims, reduce repair times, and create better outcomes for carriers, fleets, repair shops, and consumers. If you want to understand how digital innovation is reshaping insurance and auto repair, this episode is a must-watch!00:00 - Introduction & Welcome02:05 - Stephanie’s background in insurance and insurtech07:40 - What are Direct Repair Programs (DRPs)?12:20 - The legacy challenges in claims and repair networks17:30 - ServiceUp’s mission and value proposition23:10 - Role of automation and digital claims in modern insurance28:25 - Improving repair cycle times and efficiency34:55 - Collaboration with insurers, fleets & repair shops39:10 - Using AI for better claims experiences43:00 - The future of claims management & insurance technology46:00 - Final thoughts & recommendations47:30 - Closing remarks#InsurTechTalk #ServiceUp #DRPNetworks #DigitalClaims #InsuranceInnovation #ClaimsManagement #InsuranceTech

48 min

5

out of 5

3 Ratings

Welcome to InsurTechTalk, the premier podcast where industry titans and trailblazers converge to unravel the fascinating world of InsurTech. Join us for insightful discussions, gripping interviews, and thought-provoking analyses with entrepreneurs, founders, investors, and executives at the forefront of the insurance and technology revolution.

Creator

Gilad Shai
Years Active

2020 - 2026
Episodes

141
Rating

Clean
Copyright

© Gilad Shai
Show Website

InsurTechTalk