27 episodes

Discover the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their latest thoughts on building software in an AI-first world.

Intercom on Product: Building Software in an AI-first World Intercom

    • Technology
    • 5.0 • 6 Ratings

Discover the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their latest thoughts on building software in an AI-first world.

    Introducing Off Script: Des Traynor on the AI revolution

    Introducing Off Script: Des Traynor on the AI revolution

    This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.




    In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.




    You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv




    Follow the people:

    https://www.linkedin.com/in/eoghanmccabe/

    https://www.linkedin.com/in/destraynor/




    Say hi 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923

    🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg

    💻 RSS Feed https://rss.art19.com/intercom-on-product




    Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productnewsletter




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom #product #productdesign

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 26 min
    The evolution of product management in the age of AI

    The evolution of product management in the age of AI

    Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.




    Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4




    📝 Read Julia Godinho's blog post: https://www.intercom.com/blog/five-key-takeaways-about-ai-product-management/




    😁 Follow the people:

    https://www.linkedin.com/in/juliamgodinho/

    https://www.linkedin.com/in/brian-d-2450192/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923

    🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg

    💻 RSS Feed https://rss.art19.com/intercom-on-product




    Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

    https://intercomonproduct.substack.com/




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom #product #productdesign

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 40 min
    How to design standout products in an AI world

    How to design standout products in an AI world

    Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'.




    📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/




    🎦 Watch this episode on YouTube: https://www.youtube.com/watch?v=rc1WGS8QNeI




    😁 Follow the people:

    https://www.linkedin.com/in/mollycmahar/

    https://www.linkedin.com/in/emmetconnolly/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923

    🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg

    💻 RSS Feed https://rss.art19.com/intercom-on-product




    Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

    https://intercomonproduct.substack.com/




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom #product #productdesign

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 26 min
    Intercom on Product: Riding the AI wave in 2024

    Intercom on Product: Riding the AI wave in 2024

    Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.

    Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11

    Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024

    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    www.intercom.com

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 55 min
    Intercom on Product: Product Strategy in the Age of AI

    Intercom on Product: Product Strategy in the Age of AI

    Learn how AI is going to transform software, and how startups can identify the best AI opportunities to target vulnerable incumbents.

    • 39 min
    The AI revolution and the future of customer service

    The AI revolution and the future of customer service

    On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future.

    Watch this episode on YouTube: https://www.youtube.com/watch?v=i0iTFjenUbQ

    Transcript: https://www.intercom.com/blog/videos/intercom-on-product-ep20/

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 27 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

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