Intercom on Product: Building Software in an AI-first World Intercom

In episode 2 of Off Script, our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.




Watch the full episode now YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm

Listen on The Ticket on Spotify: https://open.spotify.com/episode/2V1DOmQDIN47dp0q0JOUei

Listen on The Ticket on Apple Podcasts: https://podcasts.apple.com/us/podcast/off-script-into-the-future-with-ai-first-customer-service/id996103731?i=1000655072876




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https://www.linkedin.com/in/pauladams/




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LinkedIn: https://www.linkedin.com/company/intercom/




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Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productnewsletter




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#customersupport #customerservice #intercom

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This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.




In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.




You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv




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https://www.linkedin.com/in/eoghanmccabe/

https://www.linkedin.com/in/destraynor/




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LinkedIn: https://www.linkedin.com/company/intercom/




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🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

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Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productnewsletter




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




🏠 www.intercom.com




#customersupport #customerservice #intercom #product #productdesign

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Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.




Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4




📝 Read Julia Godinho's blog post: https://www.intercom.com/blog/five-key-takeaways-about-ai-product-management/




😁 Follow the people:

https://www.linkedin.com/in/juliamgodinho/

https://www.linkedin.com/in/brian-d-2450192/




Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923

🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg

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Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://intercomonproduct.substack.com/




Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




🏠 www.intercom.com




#customersupport #customerservice #intercom #product #productdesign

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Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'.




📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/




🎦 Watch this episode on YouTube: https://www.youtube.com/watch?v=rc1WGS8QNeI




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https://www.linkedin.com/in/emmetconnolly/




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🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg

💻 RSS Feed https://rss.art19.com/intercom-on-product




Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://intercomonproduct.substack.com/




Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




🏠 www.intercom.com




#customersupport #customerservice #intercom #product #productdesign

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.

Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11

Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024

Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Learn how AI is going to transform software, and how startups can identify the best AI opportunities to target vulnerable incumbents.