InteropNow! at ViVE Podcast

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The InteropNow! Podcast features conversations about healthcare interoperability and the technology solutions that will transform the business of healthcare through better data sharing. As the industry transitions to APIs, we will share highlights from innovative projects, thought leaders and healthcare providers who are paving the way forward for better health services. InteropNow! is a live demonstration at the ViVE Event where the brightest minds and best solutions in healthcare interoperability will show you how to take your business to the next level by creating maximum data availability.

  1. How AI is Fixing the Referral Black Hole

    3D AGO

    How AI is Fixing the Referral Black Hole

    In this episode, host Sandy Vance chats with Dr. William Morris the Chief Medical Officer at Tennr and practicing hospitalist. Together, they unpack one of healthcare's most persistent and costly problems: the referral process.  From patients navigating confusing next steps to providers sending orders into a black hole, Dr. Morris brings both clinical and technical expertise to a conversation about how AI-powered automation is finally making referral management smarter, faster, and more patient-centered.  If your organization is losing patients to leakage, battling two-month wait lists, or drowning in faxes and phone calls, this episode is for you. In this episode, they talk about: Referral breakdowns hurt patients, sending providers, and operators equally Long wait lists signal demand but hide dangerous access and safety gaps Tennr handles referrals across every channel, including fax, phone, portal, and EHR AI manages unstructured documents and payer criteria so staff can focus on patients Digitizing a broken process just makes “broken” more expensive Dynamic triage, not just faster processing, is the real solution to access problems Secret shopping your own referral process is the fastest way to find what is broken A Little About William: Dr. William H. Morris is the Chief Medical Officer of Tennr, the leading AI-powered healthcare automation platform that specializes in processing medical referrals, patient flow, and prior authorizations. Before joining Tennr, he was the Chief Medical Information Officer of Google Cloud Healthcare and Life Sciences. Before his work at Alphabet Inc., Dr. Morris served as the Chief Innovation Officer of Cleveland Clinic Innovations and as the Associate Chief Information Officer for the Cleveland Clinic, where he had oversight of the design, development, and deployment of all clinical IT systems and health IT innovations.  Dr. Morris also served on the Cleveland Clinic's Board. Dr. Morris is board-certified in Internal Medicine and continues to practice. He earned his medical degree from Case Western Reserve University School of Medicine, and completed training in Internal Medicine at Beth Israel Deaconess Medical Center, Harvard Medical School. He also holds an MBA from Case Western Reserve University Weatherhead School of Management.

    22 min
  2. The Future of Interoperability in Healthcare Isn’t Just “New” Technology

    MAR 5

    The Future of Interoperability in Healthcare Isn’t Just “New” Technology

    In this episode, host Sandy Vance chats with Frank Toscano, the new Senior Vice President of Product and Engineering at Amplify. They talk about the continued relevance of fax technology in healthcare, the challenges of interoperability, and how Amplify aims to streamline workflows to improve patient care. Frank highlights the importance of integrating fax technology with modern systems to enhance efficiency and reduce friction. In this episode, they talk about: Fax remains an important part of healthcare communication Many interoperability challenges come down to integration and mapping Prior authorizations often still depend on fax How Amplify supports healthcare organizations of all sizes Streamlined patient referrals can improve care delivery Healthcare is an interconnected ecosystem that affects outcomes Maximizing existing technology boosts operational efficiency AI helps connect data for better decision-making Effective solutions start with understanding real workflows Eliminating legacy technology isn’t always the best option The future blends proven methods with modern technology A Little About Frank: Frank Toscano is a nationally recognized product and technology leader with more than 20 years of experience modernizing how healthcare organizations exchange documents, automate workflows, and connect systems through AI-driven interoperability. As Senior Vice President of Product & Engineering at Amplify, he serves as the company’s public-facing technology voice and strategic advisor, guiding product innovation, engineering excellence, and enterprise integrations. Previously, as Vice President of Product Management at Consensus Cloud Solutions (eFax Corporate), Frank led the transformation of legacy fax into cloud-native, HIPAA-compliant interoperability services, delivering FHIR integration, TEFCA-aligned exchange, AI-powered document processing, and large-scale workflow automation used by thousands of healthcare organizations. A named inventor with multiple U.S. patents in secure communication and intelligent document workflows, Frank has also held senior leadership roles at Cellebrite, Cleo, and Retarus, consistently bridging deep technical architecture with real-world clinical and operational needs to reduce manual burden and improve care coordination.

    20 min
  3. InteropNow! at ViVE: From Regulation to Real-World Impact: The State of Health Data Exchange

    FEB 17

    InteropNow! at ViVE: From Regulation to Real-World Impact: The State of Health Data Exchange

    In this conversation, host Sandy Vance welcomes back to the podcast Will Tesch, CEO of HealthLX and TESCHGlobal, to explore what’s new, what’s shifting, and what’s finally gaining momentum in the world of healthcare data exchange. Their discussion digs into the evolving regulatory landscape, the push toward shared data standards, and the real-world challenges organizations are wrestling with as they work to make healthcare data more accurate, connected, and meaningful. It’s an insightful look at how collaboration, communication, and smarter technology are shaping the path forward. In this episode, they talk about: How today’s regulatory pressures are reshaping healthcare data exchange Why reaching a “common data goal” is so difficult—and what it takes to align the map The biggest challenges organizations face on the road to interoperability What we’re learning about data accuracy, consistency, and API performance Key takeaways from FlexPA’s newest API report Why socializing the value proposition matters more than ever How better communication leads to better care for everyone Exploring the mission behind CocoData.org A Little About Will: Will Tesch is an accomplished leader whose career in information technology innovation spans more than 30 years across healthcare, supply chain, manufacturing, and more. He is currently the founder and CEO of HealthLX, bringing composable automation solutions that solve data exchange and healthcare interoperability for payers, providers, and HIT vendors.

    23 min

  4. 10/17/2025

    InteropNow! at ViVE: Boston Children’s Hospital’s 5G Standalone Makeover, Powered by T-Mobile

    Not all 5G is created equal. With their blend of future-proofed intelligent standalone architecture, national infrastructure, and mid-range spectrum, T-Mobile is well positioned to partner with healthcare organizations undergoing digital transformation. If you think you know the art of the possible in healthcare connectivity, T-Mobile’s 5G Standalone (5G SA) just might surprise you. In this episode of the InteropNow podcast, host Sandy Vance chats with Jay Noschese from T-Mobile and Karl Connolly from Pixel Health about their collaboration to implement a 5G SA enablement platform at Boston Children’s Hospital and how they demonstrated and delivered value with 5G SA from business case to turnkey solution. In this episode, they talk about: The unique needs of devices in motion, and the shortcomings of wifi in meeting them Network connectivity as a critical success factor to Boston Children’s EHR implementation and increasingly mobile care delivery model What makes T-Mobile’s 5G Standalone offering different – coverage, capacity, and capability Collaboration between T-Mobile and Pixel Health to establish ubiquitous in-building communication at Boston Children’s including device provision and operation of help desk Future use cases, mission-criticality and wireless potential unlocked by enhanced coverage and security of T-Mobile’s 5G SA How 5G SA removes barriers to access for patients Considering the costs of transformation A Little About Jay Noschese & Karl Connolly: Jay is a T-Mobile senior sales manager, 5G ANS/Enterprise Connectivity Sales - T-Mobile for Business. As a Senior Sales Manager within T-Mobile for Business Solution Sales Organization, Jay leads a dedicated team of sales specialists who are knocking down walls and barriers to drive the adoption of T-Mobile’s 5G Standalone (5GSA) Advanced Network Solutions in the healthcare sector. Their mission is to empower healthcare providers with cutting-edge secure connectivity, including Hybrid and Private Networks, to enhance patient care, streamline clinical operations, and support digital health innovations. Karl is the VP of 5G Strategy at Pixel Health. He is transforming how healthcare connects, collaborates, and delivers care by helping health organizations embrace digital evolution with guidance, innovation, and some seriously cool tech. Pixel Health’s mission is simple: empower healthcare teams with the tools and strategies to do more, reach further, and achieve better outcomes. They’re constantly partnering with health systems, vendors, and IT leaders to bring real-time data, smart devices, and virtual care to life, thanks in large part to 5G.

    25 min

  5. 09/10/2025

    Killing the Clipboard: How CMS, CARIN, and the Private Sector Are Transforming Healthcare

    In this episode, host Sandy Vance sits down with Kristen Valdes founder and CEO of b.well, and Ryan Howells from Leavitt Partners for a lively and insightful conversation about the future of digital healthcare. This discussion dives into not only the policies and programs making headlines but also the practical, on-the-ground changes needed to make healthcare more connected, accessible, and patient-centered. Together, they unpack some of the biggest shifts happening in the industry right now, including: The latest updates from CMS on modernizing digital healthcare b.well’s transition to becoming a CMS-aligned network CARIN Alliance’s accomplishments and bold vision for what’s ahead National initiatives shaping the healthcare landscape—and what they mean for patients, providers, and innovators How organizations can work alongside TEFCA The three key steps needed to finally “kill the clipboard” The critical role of the private sector in advancing progress A Little About Kristen: Kristen Valdes is the founder and CEO of b.well Connected Health. She is a transformative force in today’s healthcare marketplace, spearheading the conversation on how empowering consumers can transform healthcare delivery. Kristen is a seasoned healthcare executive with over 20 years in the industry and has dedicated her life to pioneering inventive solutions. This quest has been largely driven by her powerful personal story as the mother of a child suffering from a significant autoimmune disorder. A Little About Ryan: Ryan Howells is a nationally recognized expert in digital health policy and interoperability. Based in Leavitt Partners’ Washington, D.C. office, he collaborates with the private sector, the White House, Congress, HHS, and the VHA to improve health care nationwide.

    24 min

  6. 07/30/2025

    InteropNow! @ ViVE: Can We Talk? Fixing Healthcare Communication One Message at a Time with DirectTrust

    Ever wonder why your healthcare providers can't just send each other your medical records with a simple click? Or why coordinating care between your primary doctor and a specialist feels like watching a game of telephone played in slow motion? In today's episode, host Sandy Vance sits down with Kathryn Ayers Wickenhauser, Chief Strategy Officer for DirectTrust, to unpack the complex world of healthcare communication security. DirectTrust are the architects working behind the scenes to build the digital bridges that could revolutionize how your medical information travels safely between providers. Identity-verified communication is absolutely critical for patient safety In this episode, they talk about: Why identity-verified communication is critical in healthcare Push-based interoperability vs. query-based exchange: What’s the difference and why it matters How DirectTrust enhances healthcare interoperability and secure communication Understanding Direct Secure Messaging and its role in protected health information (PHI) exchange The challenges of creating a national directory of healthcare providers How the Elizabeth Dole Veterans Act improves care coordination between the VA and community providers A Little About Kathryn: Kathryn Ayers Wickenhauser, MBA, CHPC, CHTS, is the Chief Strategy Officer at DirectTrust, where she leads strategic partnerships, community engagement, and national efforts to advance trusted health information exchange. With over 15 years in health IT, she’s helped shape standards, policies, and technology around privacy, interoperability, and provider communication. A former HIPAA compliance officer, Kathryn’s insights have been featured across top health IT publications and podcasts. She’s been recognized as one of Healthjump’s “10 Healthcare IT Leaders You Should Know” and the 2022 HITMC Marketing Professional of the Year. She also founded the Interoperability Hero and Team Interop initiatives, celebrating innovation and collaboration in healthcare tech.

    24 min

  7. 07/22/2025

    InteropNow! @ ViVE: 5G Rx: How T-Mobile Is Rewriting Healthcare Connectivity

    When you hear T-Mobile, you probably think about smartphones and streaming—but there’s a whole lot more happening behind the scenes. In this episode of the InteropNow Podcast, host Sandy Vance sits down with Jay Noschese from T-Mobile to explore how their cutting-edge 5G Standalone (5GSA) network is revolutionizing the healthcare industry. In this episode, they talk about: How 5G is reshaping healthcare communication and workflow The hidden impact of next-gen networks on healthcare infrastructure Why many organizations are rethinking their connectivity strategies The real limits of Wi-Fi—and why 5G is the perfect companion Built-in security: How T-Mobile keeps sensitive data safe Making the numbers work: How to track ROI on your network investments A deep dive into T-Mobile’s collaboration with SAVA Systems—and how their latest innovations are accelerating remote diagnostics A Little About Jay: Jay is a T-Mobile senior sales manager, 5G ANS/Enterprise Connectivity Sales - T-Mobile for Business. As a Senior Sales Manager within T-Mobile for Business Solution Sales Organization, Jay leads a dedicated team of sales specialists who are knocking down walls and barriers to drive the adoption of T-Mobile’s 5G Standalone (5GSA) Advanced Network Solutions in the healthcare sector. Their mission is to empower healthcare providers with cutting-edge secure connectivity, including Hybrid and Private Networks, to enhance patient care, streamline clinical operations, and support digital health innovations.

    24 min

  8. 07/08/2025

    InteropNow! @ ViVE: Building Confidence in Health Data Interoperability with PIQI

    In this episode, host Sandy Vance sits down with Charlie Harp, the CEO of Clinical Architecture to talk about the importance of data quality. They discuss the Patient Information Quality Improvement (PIQI) Alliance, an open-source framework for measuring healthcare data quality. The framework is designed to provide a standardized way to assess the usability and trustworthiness of clinical data across different formats like FHIR, CCDA, and HL7. Charlie emphasizes the importance of data quality for healthcare analytics, decision support, and AI, and explains how PIQI scores data quality with detailed metrics. In this episode, they talk about: PIQI Alliance provides a standardized framework to measure healthcare data quality.  The framework is vendor-agnostic and works across multiple data formats (FHIR, CCDA, HL7). PIQI scores data at holistic and data-class levels (labs, medications, and immunizations). PIQI is open source to make it available for everyone. Clinical Architecture offers a commercial implementation called PIQXL Gateway for practical use. The framework is being balloted through HL7 for validation, but is not rooted solely in HL7 standards. Data quality is critical for effective AI use in healthcare. The alliance encourages industry participation to improve the framework. PIQI can help organizations meet regulatory requirements and improve data governance. The PIQI website offers resources, documentation, and ways to get involved. A Little About Charlie: Charlie Harp is the founder and CEO of Clinical Architecture, a pioneer in healthcare data innovation. With over 35 years in the industry, he led the creation of the first deterministic engine for semantic interoperability. Today, he drives Clinical Architecture’s mission to transform healthcare through cutting-edge software and expert-led services. A frequent speaker and thought leader, Charlie also hosts the Informonster podcast, where he dives into data quality, interoperability, and the future of health IT.

    25 min
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The InteropNow! Podcast features conversations about healthcare interoperability and the technology solutions that will transform the business of healthcare through better data sharing. As the industry transitions to APIs, we will share highlights from innovative projects, thought leaders and healthcare providers who are paving the way forward for better health services. InteropNow! is a live demonstration at the ViVE Event where the brightest minds and best solutions in healthcare interoperability will show you how to take your business to the next level by creating maximum data availability.

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