Aging Health Matters

Acentra QIO Communications
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This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. Kepro is now Acentra Health. All future podcast episodes will say "Acentra Health" - while older episodes (those posted prior to July 1, 2024) will refer to "Kepro." Rest assured, that all content about our free services for people who have Medicare are accurate. Our name has changed, but our services remain exactly the same.Acentra Health is a Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. For more information about Acentra Health, please visit www.acentraqio.com.

  1. 2 OCT

    Learn About Medicare Open Enrollment

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Crystal Strong. She is the Program Director for the State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position, she has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com. KEY TOPICS  00:21: Overview, introduction of guest, Crystal Strong 02:08: What is SHIP? 02:31: What and when is Medicare Open Enrollment? 03:03: How do SHIPs help with Medicare Open Enrollment? 03:42: Tips for Medicare Open Enrollment 04:20: Summary and final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: https://www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline SC Dept on Aging: https://aging.sc.gov/ Acentra Health Open Enrollment information:  https://www.acentraqio.co,/medicareopenenrollment SHIP Information: https://www.shiphelp.org/ Medicare information: https://www.medicare.gov   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

    8 min

  2. 12 SEP

    Learn About Healthy Aging

    SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Dr. Angeline Brunetto, Associate Medical Director for Acentra Health. She will share information about healthy aging to commemorate Healthy Aging Month, which is the September health observance. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS 00:23: Overview, introduction of guest, Dr. Angeline Brunetto 01:46: What is healthy aging? 02:45: How to stay healthy 09:00: How to get involved in your community 10:58: How to be safe in the aging process 15:38: Final thoughts  SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

    19 min

  3. 14 JUL

    Learn About Appeals at Acentra Health

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.   This episode is a conversation with our guests, Rose Hartnett, RN, MS, Operations Director, and Trena Dodson, LPN, Appeals Manager, for Acentra Health. In this podcast, our guests will share information about our hospital discharge and skilled service termination appeals as well as our new observation appeals.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.  KEY TOPICS  00:24: Overview, introduction of guests, Rose Hartnett and Trena Dodson  02:40: What are the different types of appeals?  07:43: Explanation of the appeals process  10:43: Examples of why appeals are filed  12:03: What do physician reviewers look for while reviewing an appeal?  13:54: Final thoughts   SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com. RESOURCES  BFCC-QIO Information for stakeholders: www.acentraqio.com/partners  BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene  BFCC-QIO Appeal Information - https://acentraqio.com/bene/appeal.aspx BFCC-QIO's Case Status Tool (check appeal status) -  https://acentraqio.com/casestatus/   Music: Motivational Upbeat Corporate by RinkevichMusic   https://soundcloud.com/rinkevichmusic  https://protunes.net/   Video Link: https://bit.ly/3NNqGTs

    18 min

  4. 17 JUN

    Learn About the State Health Insurance Assistance Program (SHIP) and What Services They Offer People with Medicare

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Ray Walker. He is the Divisional Director for the Medicare Assistance Program at the Oklahoma Insurance Department. Mr. Walker has a Bachelor’s Degree in Communication from the University of Oklahoma and over 20 years experience working in and around the healthcare industry, primarily in the field of insurance. He has had the privilege of speaking to groups across the state and around the country on topics ranging from genetics to team building to Medicare. He currently serves on the Advisory Committee to the State Council on Aging and the SHIP Steering Committee (State Health Insurance Assistance Program). He also serves on the Steering Committee for the Aging Our Way Oklahoma Program.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com. KEY TOPICS  00:23: Overview, introduction of guest, Ray Walker 01:48: What is SHIP? 05:35: When to set up Medicare 06:45: How does SHIP help people with Medicare? 07:43: What is the process for assistance? 11:00: Do they help find financial assistance? 14:40: How is SHIP staffed? 16:27: Summary and final thoughts  SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline SHIP Information –https://www.shiphelp.org/  Oklahoma Department of Insurance - https://www.oid.ok.gov/   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

    19 min

  5. 14 MAY

    Learn About Hospital Associations and How They Can Benefit People with Medicare

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.   This episode is a conversation with our guest, Rich Rasmussen, who serves as the President and CEO of the Oklahoma Hospital Association (OHA). The association serves as the advocacy voice for 153 hospitals and health systems. He has spent 35 years advocating on behalf of hospitals and health systems. OHA is the leader in healthcare quality improvement in Oklahoma and a national voice for healthcare delivery in the state.  Prior to assuming the President’s role at OHA, Rich served as President and CEO of the Montana Hospital Association for five years and the Vice President for Membership Relations at the Florida Hospital Association, a position he held for 28 years. Rich’s community engagement has included serving as a volunteer firefighter, District Captain in the Coast Guard Auxiliary, and membership on numerous boards.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.  KEY TOPICS   00:24: Overview, Introduction of Guest, Rich Rasmussen  03:47: Advocacy by Hospital Associations  05:14: Different Types of Hospitals  08:30: Initiatives Under the Oklahoma Hospital Association  13:27: Quality of Care Side of the Oklahoma Hospital Association  16:01: Summary and Final Thoughts  SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters  RESOURCES  BFCC-QIO Information for stakeholders: www.acentraqio.com/partners  BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline  Oklahoma Hospital Association - https://www.okoha.com/  American Hospital Association - https://www.aha.org/    Music: Motivational Upbeat Corporate by RinkevichMusic   https://soundcloud.com/rinkevichmusic  https://protunes.net/   Video Link: https://bit.ly/3NNqGTs

    21 min

  6. 24 ABR

    Learn About the Outreach Program at Acentra Health

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit https://www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.   This episode is a conversation with our Outreach Specialists, Nancy Jobe and Kia Weaver about their work with providers and stakeholders that work with people with Medicare. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.  KEY TOPICS   00:24: Overview, introduction of guests, Nancy Jobe and Kia Weaver  02:55: Role of the Outreach Specialist and how collaboration works  04:20: Description of stakeholder and ones Acentra Health works with frequently  05:56: Services we offer to stakeholders  07:47: Partnerships with other organizations, including those that work with underserved and rural  12:40: Summary and final thoughts  SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters  RESOURCES  BFCC-QIO Information for providers: www.acentraqio.com/providers  BFCC-QIO Information for stakeholders: www.acentraqio.com/partners  BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene  Request a Speaker - https://acentraqio.com/partners/frmSpeaker.aspx  Nancy Jobe – Nancy.Jobe@acentra.com or Kia Weaver – Kia.Weaver@acentra.com for presentations on Acentra Health’s BFCC-QIO services  Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic, https://protunes.net/   Video Link: https://bit.ly/3NNqGTs

    15 min

  7. 17 MAR

    Learn About the Senior Medicare Patrol (SMP) – Helping People to Fight Medicare Fraud

    SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Crystal Strong, the Program Director for the State Health Insurance Assistance Program (SHIP), the Medicare Improvements for Patients and Providers Act (MIPPA) program, and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position Crystal has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com. KEY TOPICS  00:24: Overview, introduction of guest, Crystal Strong 01:58: Information about the SMP program 03:31: Tips for people with Medicare 04:14: How does SMP work with stakeholders 04:54: Summary and final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline Senior Medicare Patrol (SMP) - https://smpresource.org/ State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Benefits Assistance Program (SHIBA): https://www.shiphelp.org/ South Carolina Department of Aging - https://aging.sc.gov/ Medicare: https://www.medicare.gov/   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

    7 min

  8. 24 FEB

    Acentra Health’s Immediate Advocacy (IA) and Immediate Advocacy Discharge Assistance (IADA) Services

    SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.   This episode is a conversation with our guests, David Miller, MHA, RN, Operations Director, and Natalie Palmer, BSN, RN, Clinical Review Manager, from Acentra Health. In this podcast, our guests will share information about our free Immediate Advocacy services that can assist with solving medical problems quickly and our IADA services that are available to Medicare beneficiaries that have filed a discharge appeal.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.  KEY TOPICS                                                                                                                       00:21: Overview, introduction of guests, David Miller and Natalie Palmer  02:09: What is Immediate Advocacy and how does it work?  03:37: Examples of Immediate Advocacy  09:53: What is Immediate Advocacy Discharge Assistance?  13:34: Differences between Immediate Advocacy and other Acentra Health review types  15:23: Final thoughts  SUBSCRIBE Subscribe to our newsletters on our website: Case Review Connections, On the Healthcare Front  RESOURCES  BFCC-QIO Information for stakeholders: www.acentraqio.com/partners  BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene  Acentra Health’s Immediate Advocacy Information - https://acentraqio.com/bene/advocacy.aspx  Acentra Health’s Immediate Advocacy Discharge Assistance Information - https://acentraqio.com/providers/appeals.aspx     Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/   Video Link: https://bit.ly/3NNqGTs

    17 min
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This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. Kepro is now Acentra Health. All future podcast episodes will say "Acentra Health" - while older episodes (those posted prior to July 1, 2024) will refer to "Kepro." Rest assured, that all content about our free services for people who have Medicare are accurate. Our name has changed, but our services remain exactly the same.Acentra Health is a Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. For more information about Acentra Health, please visit www.acentraqio.com.

Información

  • Creador
    Acentra QIO Communications
  • Años de actividad
    2022 - 2025
  • Episodios
    13
  • Clasificación
    Explícito
  • Copyright
    © 2025 Aging Health Matters
  • Mostrar sitio web
    Aging Health Matters

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