Iron and Empathy

Drew Moldenhauer
  • 5.0 (8)
  • BUSINESS

Iron and Empathy is a thought-provoking podcast hosted by educator and leadership strategist Drew Moldenhauer, exploring what it truly takes to build resilient teams, sustain peak performance, and lead with both strength and emotional intelligence in today’s demanding world. Each episode brings together voices from business, education, public safety, creative industries, and culture to unpack the real forces behind high-performing teams—psychological safety, trust, discipline, empathy, and the courage to evolve. From executives and educators to artists, athletes, and performers, Drew sits down with people who have felt pressure firsthand and found ways to grow stronger without losing themselves.

  1. The First First Responders

    3D AGO

    The First First Responders

    In this episode of Iron and Empathy, host Drew Moldenhauer speaks with Carrie Morrissey, Director of the Anoka County Emergency Communication Center, about the reality behind the headset. With more than 30 years in 911, Carrie pulls back the curtain on what telecommunicators actually face—constant decision-making, high call volume, and the responsibility of being the true first point of contact in someone’s worst moment. She shares how small decisions can have lasting consequences, why saying “no” isn’t an option in emergency communications, and how the mental weight of the job can stay with you long after a shift ends. From evolving technology like real-time video and location sharing to building a culture that prioritizes mental wellness, Carrie highlights what it really takes to support those who answer the call—and why their role is more critical than most people realize. Possible Trigger Warning: This episode includes discussion of emergency calls and the realities of 911 work that often involve violent incidents. Reach out to Drew and sign up for newsletters and podcast updates at Blue-Ethos.com To connect with Carrie Morrissey or learn more: 🌐 Website: anokacountymn.gov (911 section)📧 Email: carrie.morrissey@anokacountymn.gov TakeawaysTelecommunicators are the true first point of contact in emergency responseEvery call requires real-time decision-making under pressureSaying “no” can have serious consequences—calls must be properly triagedMany calls are non-emergency, but still require time, attention, and resourcesThe job demands constant multitasking, accuracy, and composureMental health impact is real—calls and details can stay with you for decadesDebriefings and exposure to details should be handled thoughtfullyTechnology is transforming response (video, location sharing, real-time data)Strong leadership and culture are essential for retention and wellnessSupporting telecommunicators requires intentional focus on breaks, recovery, and support systems Keywords911 telecommunicators, emergency communications, dispatch center operations, public safety communications, call taking, emergency response, mental health in 911, dispatcher stress, crisis communication, next generation 911, public safety leadership, first responders, communication under pressure, situational awareness, emergency dispatch technology, wellness in public safety

    43 min
  2. Burnout Is Not a Badge of Honor: Scott Medlin on having winning mindset

    MAY 5

    Burnout Is Not a Badge of Honor: Scott Medlin on having winning mindset

    In this episode of Iron and Empathy, host Drew Moldenhauer sits down with Scott Medlin, a Marine Corps veteran, former police officer, and mental performance speaker, to explore burnout, identity, and mental fitness in high-stress careers. Drawing from his own experience in law enforcement, Scott shares how losing his sense of identity and operating in constant “survival mode” led him to rethink performance, ultimately developing the 10-Code Mindset to help others build awareness, resilience, and purpose. He breaks down why the habits we normalize—overworking, poor sleep, negative self-talk—are often the very things holding us back, and how small shifts in mindset can change the trajectory before it’s too late. This episode challenges the idea that grinding harder is the answer—and offers a more sustainable way to perform at your best. Reach out to Drew and sign up for newsletters and podcast updates at Blue-Ethos.com To learn more about Scott Medlin and his work: 🌐 Website: ScottMedlin.com📚 Books: Available on Amazon by searching Scott Medlin authorKey TakeawaysBurnout is not a badge of honor—it’s a warning signOperating in “survival mode” leads to long-term performance declineMindset directly impacts thoughts, actions, and resultsLanguage matters—self-defeating thoughts shape negative outcomesSmall daily improvements (1%) create long-term changeSleep, recovery, and unplugging are critical for performanceIdentity should not be tied solely to a professionWriting down problems and solutions builds clarity and controlHigh performers often burn out quietly before it becomes obviousTrue success includes strong relationships, purpose, and impactKeywordsburnout, mental fitness, resilience, high stress careers, law enforcement mental health, survival mode, mindset training, performance psychology, stress management, emotional resilience, identity and purpose, self-awareness, leadership mindset, first responder wellness, mental health habits, personal development, habit building, cognitive performance, work-life balance, recovery and performance

    1h 3m
  3. What Great Leaders Do Under Pressure | General Mike Oster

    APR 21

    What Great Leaders Do Under Pressure | General Mike Oster

    In this episode of Iron and Empathy, host Drew Moldenhauer sits down with retired U.S. Army Brigadier General Mike Oster to explore leadership, trust, and decision-making under pressure. Drawing from decades of military leadership, Mike shares lessons on building high-performing teams, empowering others, owning mistakes, and why the strongest leaders prioritize people first while maintaining accountability and mission focus. Throughout the conversation, Mike emphasizes that great leadership starts with trust, attitude, and preparation. From seeing challenges as opportunities to creating teams where excellence becomes the standard, he offers practical insights for leaders in any field on how to build resilient teams, lead with empathy, and develop a culture where people feel valued, supported, and motivated to perform at their best. Reach out to Drew and sign up for newsletters and podcast updates at Blue-Ethos.com To connect with Mike Oster, learn more about his speaking, or find his book It Starts with Attitude visit his Website: MikeOster.com TakeawaysTeams move at the speed of trustGreat leaders own mistakes and build credibility through accountabilityChallenges should be seen as opportunities, not issuesPreparation reduces poor decisions under pressurePeople-first leadership strengthens performance and cohesionExcellence begins with attitude and daily choices KeywordsLeadership, trust, team building, decision-making under pressure, accountability, people-first leadership, organizational culture, military leadership, crisis leadership, emotional intelligence, communication, resilience, leadership development, attitude, excellence, mission command, team cohesion, ownership, empowerment, strategic leadership, high-performing teams, disciplined initiative, leadership mindset, problem solving, seeing opportunities not issues, public safety leadership, mentorship, workplace culture, servant leadership, performance under pressure, leadership lessons

    1h 5m
  4. Crisis Cops: The Human Side of Crisis Response with HBO Star Ernie Stevens

    APR 7

    Crisis Cops: The Human Side of Crisis Response with HBO Star Ernie Stevens

    In this episode of Iron and Empathy, Drew Moldenhauer speaks with Ernie “Ernest” Stevens, a 28-year law enforcement veteran, about how crisis intervention training transformed his approach to policing. A pivotal moment early in his career—hearing a mother describe her son’s mental illness—pushed him to take mental health seriously and ultimately help build a mental health unit within the San Antonio Police Department. His work later gained national recognition, including being featured in the Emmy Award-winning HBO documentary Ernie and Joe: Crisis Cops. Ernie shares why safety must be redefined as the presence of wellbeing, not just the absence of crime, and how skills like empathy, active listening, and de-escalation can improve outcomes for both the community and officers. Reach out to Drew and sign up for newsletters and podcast updates at Blue-Ethos.com Key TakeawaysSafety should be redefined as the presence of wellbeing, not just the absence of crimeCrisis intervention training can fundamentally change how officers respond to mental health callsPersonal transformation is essential—officers must change themselves before they can impact their communitiesActive listening and empathy improve outcomes in both professional and personal interactionsDe-escalation skills can reduce or eliminate the need for force—even in high-risk situationsUnderstanding legal tools (like involuntary holds) is critical for properly helping individuals in crisisMental health challenges exist both in the community and within law enforcement agenciesAsking direct, clear questions (e.g., about suicidal thoughts) is difficult—but necessaryBuilding trust and rapport is key to effective crisis responseStrong partnerships with community resources are essential for long-term success Keywordsmental health in law enforcement, crisis intervention training, de-escalation techniques, police mental health response, officer wellness, empathy in policing, crisis response models, community policing, behavioral health, law enforcement training, public safety leadership, trauma-informed policing, suicide awareness in law enforcement, active listening, police reform strategies

    1h 3m
  5. The Signs We Miss: What Every Adult Needs to Know About Child Abuse

    MAR 24

    The Signs We Miss: What Every Adult Needs to Know About Child Abuse

    In this episode of Iron and Empathy, host Drew Moldenhauer sits down with Alison Feigh, Director of the Jacob Wetterling Resource Center, to discuss what real prevention looks like when it comes to child abuse and exploitation. Drawing from more than 20 years of experience, Alison challenges common misconceptions—especially the idea that harm comes from strangers—explaining that abuse is most often committed by someone the child knows. The conversation centers on practical ways adults can recognize risk and take action early. Alison outlines key warning signs such as isolation, focusing on behavior over relationship, and trusting gut instincts. She emphasizes the importance of building a strong support network around children, having ongoing conversations about safety, and creating environments where kids feel comfortable speaking up. Throughout the discussion, prevention is framed as something proactive and achievable—built through awareness, communication, and consistent engagement. Stay connected with Drew and sign up for podcast updates at Blue-Ethos. To learn more about Alison Feigh's work, visit zeroabuseproject.org or call 1-800-325-HOPE for advocacy and support. TakeawaysIsolation is a major warning sign—offenders often attempt to separate children from trusted adultsIt’s not about how you know someone, but what they are asking a child to doTeaching kids to recognize and trust their “uh-oh” or gut feeling is criticalBuilding a network of trusted adults helps reduce risk and increases supportOpen, judgment-free communication makes it more likely children will speak upConversations about safety should continue and evolve as children get olderMany online situations go unreported due to fear of consequences or punishmentEarly awareness and intervention can help prevent harm before it escalatesPrevention starts with adults taking action—not just awareness Keywordschild abuse prevention, warning signs of abuse, child safety, exploitation awareness, grooming behaviors, isolation tactics, online safety for kids, situational awareness, trauma-informed care, protecting children, prevention education, community safety, parental guidance, youth protection, public safety training

    51 min
  6. Schmoozing the FAQs: Handling Difficult Workplace Situations

    MAR 17 ·  BONUS

    Schmoozing the FAQs: Handling Difficult Workplace Situations

    In this episode of Iron and Empathy, host Drew Moldenhauer is joined by Rich Webb to answer listener questions about workplace safety, de-escalation, and communication during difficult situations. Drawing from their law enforcement backgrounds and training experience, they discuss how leaders and frontline employees can respond when concerns arise about weapons in the workplace, how to handle statements of self-harm after a termination, and how to manage highly emotional interactions with upset customers. The conversation highlights practical communication strategies such as self-regulation, active listening, mirroring, and strategic agreement to help defuse tense interactions. They also stress the importance of early intervention during potential crises and the need for clear, plain-language messaging during emergency situations so employees understand exactly what is happening and how to respond. Reach out to Drew Moldenhauer and Rich Webb at Blue-Ethos. Takeaways Assess workplace safety concerns by considering the totality of the circumstances, including policies, behavior, and potential red flags.Take statements about self-harm seriously and consider early intervention by contacting emergency services if necessary.Use self-regulation and active listening to help de-escalate tense interactions with upset employees or customers.Practical techniques like strategic agreement and mirroring can quickly diffuse emotional situations and build trust.During emergencies, use clear, plain language communication so employees understand both the threat and the actions they should take. Keywords workplace safety, de-escalation techniques, crisis communication, workplace violence prevention, employee conflict management, active threat preparedness, emergency response communication, situational awareness, leadership under pressure

    34 min
  7. The Signs We Miss: Recognizing Human Trafficking

    MAR 10

    The Signs We Miss: Recognizing Human Trafficking

    In this episode, Taylor Wencel, an intelligence specialist for the Missing and Murdered Indigenous Relatives Office in Minnesota, discusses the alarming realities of human trafficking and online exploitation. She emphasizes the importance of awareness, community involvement, and open communication between parents and children to prevent exploitation. Taylor shares her journey into this work, the dynamics of trafficking, and the critical role of law enforcement and community members in addressing these issues. The conversation highlights the need for empathy and action in combating trafficking and supporting vulnerable populations. Reach out to Drew and sign-up for newsletters and podcast updates at Blue-Ethos. If you're interested in reaching out to Taylor Wencel, you can contact her at her at Taylor.Wencel@state.mn.us  Takeaways Human trafficking is a complex issue that often goes unnoticed.Online platforms are significant recruitment tools for traffickers.Community awareness and vigilance are crucial in preventing trafficking.Parents should maintain open communication with their children about online safety.Sextortion is a growing concern, particularly among youth.Law enforcement must be trained to recognize signs of trafficking.Community members should report suspicious activities, even if unsure.Indigenous women face disproportionately high rates of violence and trafficking.Building relationships between law enforcement and community organizations is essential.Awareness without action is insufficient; empathy is necessary for real change. Keywords human trafficking, online exploitation, indigenous women, community awareness, parental guidance, law enforcement, missing persons, sextortion, exploitation, victim support

    1h 16m
  8. Psychological Safety Beyond the Leader

    FEB 24

    Psychological Safety Beyond the Leader

    In this episode of Iron and Empathy, host Drew Moldenhauer speaks with Denise McLennan about the critical concept of psychological safety in the workplace. They explore how psychological safety is not just a leader's responsibility but also an individual endeavor. Denise explains the layers of psychological safety, the importance of safety intelligence, and how individuals can regulate their responses in high-stakes environments. The conversation emphasizes the need for awareness, ownership, and the ability to navigate complex situations to foster a resilient and supportive workplace culture. Reach out to Drew and sign-up for newsletters and podcast updates at Blue-Ethos. If you're interested in reaching out to Denise McClennon, you can contact her at her website: thought-design.com. Takeaways Psychological safety is essential for open communication.Our brains constantly assess safety in every interaction.Psychological safety exists in three layers: collective, relational, and individual.Regulation of the nervous system is crucial for effective responses.Taking ownership empowers individuals in challenging environments.Small moments of safety can lead to significant cultural shifts.One person's behavior can impact the entire workplace culture.Safety intelligence can be developed and is vital for navigating complexity.Creating agreements within teams enhances psychological safety.Leaders must adapt to the complexities of modern challenges. Keywords psychological safety, safety intelligence, workplace culture, leadership, emotional regulation, team dynamics, resilience, communication, conflict resolution, organizational behavior

    1h 7m
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5
out of 5
8 Ratings

About

Iron and Empathy is a thought-provoking podcast hosted by educator and leadership strategist Drew Moldenhauer, exploring what it truly takes to build resilient teams, sustain peak performance, and lead with both strength and emotional intelligence in today’s demanding world. Each episode brings together voices from business, education, public safety, creative industries, and culture to unpack the real forces behind high-performing teams—psychological safety, trust, discipline, empathy, and the courage to evolve. From executives and educators to artists, athletes, and performers, Drew sits down with people who have felt pressure firsthand and found ways to grow stronger without losing themselves.

Information

  • Creator
    Drew Moldenhauer
  • Years Active
    2K
  • Episodes
    13
  • Rating
    Explicit
  • Copyright
    © 2026 Drew Moldenhauer
  • Show Website
    Iron and Empathy

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