FSO Spotlight

ManageEngine FSO
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You will listen to conversations with IT minds, including leaders and practitioners, around observability, AIOps, IT operations management, and emerging IT trends.

Episodes

  1. JAN 22

    AI, Automation, and Agentic IT: The rising components of modern IT

    In this episode of ITOM Spotlight, we sit down with Tolga Özbarutçu, Solutions Architect at Vitel A.Ş., to explore how enterprises in Turkey are using AI, automation, and observability to modernize IT operations. We discussed: The current state of IT management and observability adoption in TurkeyHow AI and automation are reshaping modern IT operationsWhy unified data collection and consolidation are critical for resilienceUsing AI-assisted event correlation to accelerate incident responseAgent-based vs. agentless monitoring: trade-offs and use casesThe promise—and limits—of agentic AI and RPA in IT operationsWhy continuous learning is essential for today’s IT professionalsWhere LLMs and GenAI deliver real, practical value Guest: Tolga Özbarutçu — Solutions Architect, Vitel A.Ş.Host: Sharon — Senior Solutions Expert, ManageEngineTimestamps: (00:44) The state of IT management in Turkey (01:42) AI adoption in modern enterprises (03:40) Why advanced technology is now essential (05:55) Data collection protocols and methods (07:18) Data consolidation & AI-assisted incident response (08:55) Implementation approaches in real environments (10:11) Case study: event correlation in practice (13:35) Reducing time-to-value for monitoring solutions (15:02) Agent-based vs agentless monitoring (16:20) Agentic AI: advantages and potential (17:46) Trust, reliability, and guardrails for AI & RPA (20:30) The need for continuous learning in IT (22:08) Use cases for LLMs and GenAI ITOM Spotlight is the podcast by ⁠⁠⁠⁠ManageEngine ITOM⁠⁠⁠⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    24 min

  2. JAN 22

    The impact of AI and observability on Spain's IT landscape

    In this episode of ITOM Spotlight, we speak with Luis Pedroche Montes (ALSO, Spain) about how Spanish enterprises are approaching cloud computing, sovereign cloud initiatives, compliance requirements, and full-stack observability, while balancing availability, performance, security, and cost. We discussed: Digital transformation in Spain and the emerging technology trendsWhy availability, performance, and security monitoring must unifyHow full-stack observability connects IT metrics to business impactWhy sovereign cloud and data residency matterUse case of AIOps: Prediction, anomaly detection, and root-cause analysisWhat customers expect from modern observability platforms Time stamps: (00:09) Guest introduction (01:01) Spain’s digital transformation and emerging tech trends (02:48) Cloud adoption challenges (03:39) Why sovereign cloud matters (05:32) Full-stack observability and its relevance in Spain (09:10) Data collection challenges and compliance considerations (10:59) AI in IT operations: trust, adoption, and real use cases (13:27) Real-world examples of AI-driven operations in Spain (15:56) The next big technology shift in IT operations (17:50) Closing remarks ITOM Spotlight is the podcast by ⁠⁠⁠⁠ManageEngine ITOM⁠⁠⁠⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    18 min

  3. JAN 22

    The state of observability and AI adoption amid EU's privacy laws

    In this episode of ITOM Spotlight, we speak with Patrick Tyc, Managing Partner at CBABenelux, Netherlands, to explore how observability is evolving in public infrastructure and why it must be implemented responsibly in privacy-first regions like Europe. Drawing from real-world public sector use cases—from monitoring floodgates and traffic systems to managing cloud cost and compliance—Patrick shares his perspective on observability beyond dashboards. The discussion also highlights the growing tension between digital experience and data privacy. We discussed: How observability adoption is evolving across Europe’s regulated sectorsReal-world observability use cases in public infrastructureWhy observability is critical but must be cost- and privacy-awareAI and OpenTelemetry: where real value exists todayThe data paradox: improving experience without violating privacyWhy vendor accountability and data ownership matter more than ever Guest: Patrick Tyc — Managing Partner, CBABeneluxHost: Sharon — Senior Solutions Expert, ManageEngine Timestamps: (00:00) Guest introduction (01:08) Observability adoption across Europe (03:12) Real-world use case: Monitoring floodgates (05:50) Public sector IT challenges and priorities (08:25) AI’s role in modern monitoring (10:15) OpenTelemetry and standardization (12:20) Experience vs privacy: the data paradox (14:35) Advice for teams scaling observability (16:10) Vendor accountability & compliance-first thinking (17:05) Closing thoughts ITOM Spotlight is the podcast by ⁠⁠⁠ManageEngine ITOM⁠⁠⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    18 min

  4. JAN 21

    Sri Lanka's digital transformation and observability adoption: Vision, gaps, and needs

    In this episode of ITOM Spotlight, we explore how Sri Lankan organizations are navigating digital transformation, observability adoption, and policy-driven IT modernization in 2025. We speak with Idhrees Iflal and Mohnissh Manukulasuriya from SafeEngine, Sri Lanka, to understand how evolving national technology policies are influencing enterprise IT decisions, where observability adoption stands today, and why many organizations still struggle to fully see—and leverage—the IT they manage. The conversation offers a grounded, regional perspective on the challenges, knowledge gaps, and strategic priorities shaping IT operations and observability adoption across Sri Lanka. We discussed: The current state of digital transformation in Sri Lanka (2025)How national technology policies are shaping enterprise IT adoptionObservability adoption trends and common challenges in the regionThe gap between the IT organizations manage and what they actually observeWhy full-stack observability is essential for strategic IT planningCompliance considerations, especially in regulated sectors like bankingAI in observability: practical value vs buzzwordHow to prioritize IT investments using observability insights Guest 1: Idhrees Iflal — Senior Product Executive, SafeEngine Guest 2: Mohnissh Manukulasuriya — Systems Engineer, SafeEngine Host: Vishnu Prasadh — Senior Product Expert, ManageEngine Timestamps: (00:00) Introduction (01:00) State of ITOM and digital transformation in Sri Lanka (04:20) Observability adoption and challenges (05:40) The gap between managed IT and observed IT (07:45) Impact of Sri Lankan tech policies on IT adoption (09:16) Compliance requirements in the banking sector (10:40) AI in observability: value or buzzword? (11:55) Why organizations aren’t using IT to its fullest (13:25) Why businesses need to invest in observability (17:03) Prioritizing the right technologies to adopt (18:03) Using observability as an IT investment guide ITOM Spotlight is the podcast by ⁠⁠ManageEngine ITOM⁠⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    22 min

  5. JAN 20

    The state of observability and AI adoption in the German automotive sector

    In this episode of ITOM Spotlight, we explore how Germany’s automotive industry is navigating IT modernization, observability, and AI adoption as factories evolve into smart, connected, and highly regulated environments. We speak with Andreas Klare and Christian Schneegans from MicroNova, Germany, to unpack the current state of IT and AI adoption in automotive manufacturing. From compliance-heavy production environments to Industry 4.0 initiatives, the discussion highlights why deep observability and intelligent operations are becoming foundational to efficiency, reliability, and sustainability. We discussed: The 2025 state of observability and AI adoption in Germany’s automotive sectorWhy manufacturing environments demand deeper, end-to-end IT visibilityKey IT compliance challenges in automotive manufacturingThe role of AI in improving efficiency, quality assurance, and resource managementHow digital twins are shaping the future of automotive IT operationsGreen IT and sustainability considerations in modern manufacturingEmerging trends driving the next phase of Industry 4.0 innovation Guest 1: Andreas Klare — Head of Sales, MicroNova, Germany Guest 2: Christian Schneegans — Head of Support & Consulting, MicroNova, Germany Host: Sharon — Senior Solutions Expert, ManageEngine Timestamps: (00:00) Speaker introductions (01:00) The state of IT adoption in the automotive industry (03:03) Observability requirements in automotive manufacturing (04:30) Approaches to IT monitoring in production environments (06:59) Compliance requirements in observability implementations (10:16) Key challenges in ensuring IT compliance (12:38) The current state of AI adoption in automotive manufacturing (15:38) AI for quality assurance (16:59) AI for IT resource management (18:09) AI and digital twins in manufacturing (18:58) Green IT initiatives in the automotive sector (22:52) Future trends shaping automotive innovation Watch more ITOM Spotlight episodes: https://www.youtube.com/playlist?list=PL0FkrkKW27nMccNCdoWpZDY7_kVCOQ4v3 Subscribe to the channel: https://www.youtube.com/channel/UCHLusaahd4nS9esD3xBVeUQ Looking for solutions that help you manage your IT operations Check out our suite of ITOM solutions: https://www.manageengine.com/it-operations-management.html #itomspotlight #itom #manageengine #itoperations #observability #aiops #micronova #germnay #aiops #ITOM #ArtificialIntelligence #ITMonitoring #AutomotiveIT #smartmanufacturing #ManufacturingIT

    26 min

  6. JAN 19

    Getting your IT investments right amid technological and economic disruptions

    In this episode of ITOM Spotlight, we sit down with Jason “JJ” James, CIO of Aptos Retail, to unpack how CIOs and IT leaders can make smarter IT and AI investment decisions in an uncertain economic climate. With over two decades of experience spanning IT infrastructure, cloud operations, cybersecurity, and digital transformation, JJ shares a candid, executive-level perspective on aligning IT strategy with business outcomes. From ROI-driven decision-making to AI investments, cloud cost management, and navigating vendor consolidation, this conversation offers practical guidance for technology leaders operating under growing financial and operational pressure. We discussed: How CIOs can align IT investments with real business outcomesWhy ROI isn’t always financial—and how to justify risk-reduction investmentsBuilding a strong IT investment strategy in volatile economic conditionsEvaluating vendors vs. long-term technology partnersThe impact of private equity, acquisitions, and market consolidation on IT decisionsManaging cloud cost sprawl while scaling digital transformationRealistic expectations from AI investments and where true ROI liesGenAI hype vs. agentic AI and long-term enterprise valueBalancing AI innovation with sustainability and energy consumptionWhy digital transformation is fundamentally a cultural challengePractical leadership advice for CIOs navigating uncertainty Guest: Jason James (JJ) — CIO, Aptos Retail | Forbes Technology Council Contributor Host: Bharanikumar — Head of Marketing, ManageEngine ITOM Timestamps: (00:26) Guest introduction (02:08) Framing IT investment strategy & business outcomes (04:33) How CIOs should approach IT strategy and ROI (06:59) Why cybersecurity ROI is about risk reduction (08:44) Convincing boards and non-technical executives (10:08) Evaluating vendors vs long-term partners (12:04) Navigating acquisitions, private equity, and vendor changes (14:05) Market consolidation and AI-driven M&A trends (17:46) Digital transformation as a cultural transformation (21:51) Managing cloud cost, FinOps, and budget accountability (24:34) ROI expectations from AI investments (26:38) GenAI hype vs real enterprise AI value (29:33) Rising AI energy costs and sustainability challenges (30:43) Balancing AI innovation with Green IT goals (34:49) Leadership advice for navigating economic uncertainty (36:36) Cost optimization and evaluating affordable alternatives (38:00) Closing remarks Watch more ITOM Spotlight episodes: https://youtu.be/AEJotHkdT8s Subscribe to the channel: https://www.youtube.com/channel/UCHLusaahd4nS9esD3xBVeUQ Looking for solutions that help you manage your IT operations? Check out our suite of ITOM solutions: https://www.manageengine.com/it-operations-management.html #itomspotlight #itom #manageengine #itoperations #observability #itbudget #itinvestments #aiadoption #itstrategy #greenit #cloudcostmanagement #cloudcostoptimization #jasonjames

    38 min

  7. 12/29/2025

    The convergence of observability, security, and AI: The growing IT imperative

    In this episode of ITOM Spotlight, we sit down with Sélim Ourtani, Founder & CEO of Sertalink, to explore how Belgian enterprises are navigating the convergence of observability, cybersecurity, and AI. We discussed: What it really takes to deliver 99.9% digital availabilityWhy end-to-end visibility and behavioral analytics are critical for modern ITHow observability enables early threat detection and identity monitoringAI’s role in security—where it helps and why human judgment still mattersOvercoming legacy systems, tool silos, and hybrid complexityThe rise of Network Detection and Response (NDR)Securing BYOD environments with zero trust and policy-driven controlsWhy security and observability are converging into a unified approach Guest: Sélim Ourtani, Founder & CEO, Sertalink Host: Sharon, Senior Solutions Expert, ManageEngine Timestamps: (00:45) The 99.9% availability challenge (01:37) End-to-end visibility & behavioral analytics (03:36) Identity monitoring and early threat detection (04:22) AI in security: automation vs human oversight (06:00) Observability for hybrid environments (07:20) Legacy systems and tool silos (09:42) AI in healthcare: experience & compliance (11:30) Network Detection and Response (NDR) (15:40) BYOD security best practices (17:50) Zero trust, firewalls, and cloud limitations (19:30) The convergence of security and observability ITOM Spotlight is the podcast by ⁠ManageEngine ITOM⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    20 min

  8. 12/23/2025

    IT management in the healthcare sector ft. Kiel Hawkins, MIS Director

    In this episode of ITOM Spotlight, we talk with Kiel Hawkins, an MIS Director with 20+ years, about managing IT in the healthcare industry. Kiel walks us through a typical day, explains why user adoption and integration matter more than picking the “Cadillac” product, and shares practical tactics for roadmap discipline, vendor consolidation, and bringing AI into operations without losing control. He also discusses the strict compliance needs of healthcare environments, gives a checklist for selecting security and observability tools, and explains why automation and AIOps are true force-multipliers for small teams. We discussed: A day in the life of an MIS directorOffice-anywhere strategy and cloud migrationAdoption, integration, and the danger of tool sprawlRight-sizing purchases and roadmap planningVendor consolidationPreparing for disruptive techAIOps & observability as force multipliersSecurity & compliance in healthcare (HIPAA considerations)Tool selection checklist and tipsLong-term experience with ManageEngineRapid-fire insights Guest: Kiel Hawkins, MIS Director, Healthcare sector Host: Sharon, Senior Solutions Expert, ManageEngine Time stamps: (00:08) Intro & guest introduction (02:30) Kiel's morning routine and day-to-day tasks (04:38) Vision: “Office anywhere” (cloud-first strategy) (08:00) Key challenges: user adoption & integration (11:00) Strategies: right-sizing solutions and future-proofing (13:02) Choosing projects and managing budget/priorities (15:06) Vendor consolidation & the Microsoft E5 example (17:00) Handling disruptive tech mid-roadmap (AI) (18:01) Budgeting and piloting new AI tools (co-pilot example) (21:11) AIOps & observability: force multipliers for small teams (24:11) Biggest long-term technological shifts (ML/automation) (26:22) Healthcare domain: HIPAA, BAAs, and security-first choices (30:05) Tool selection checklist: integration, trust, training, ROI (34:25) Why Kiel trusts ManageEngine (39:13) Rapid-fire round begins (39:46) One-word summary of IT operations (41:20) Most unusual IT problem (44:10) Most rewarding part of IT work (47:34) Skills Kiel wishes he had mastered earlier (48:57) Best career advice & closing thoughts ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    53 min

  9. 12/22/2025

    The role of AIOps in a digitally demanding consumer era | ft. Philip Taphouse

    In this episode of ITOM Spotlight, we sit down with Philip Taphouse, Founder & CEO, dotslash, to explore how AIOps is being applied in real-world IT environments—beyond hype and theory. He breaks down where AIOps delivers tangible value today, the challenges organizations face during adoption, and practical ways for implementing AIOps successfully at scale. We discussed: What AIOps really means for modern IT operationsReal-world AIOps use cases across monitoring, incident management, and optimizationHow organizations can measure the ROI of AIOps initiativesCommon challenges in AIOps adoption—technical, cultural, and organizationalAddressing trust issues around AI-driven recommendationsA real incident resolution case study powered by AIOpsPractical strategies for implementing AIOps and scaling its impact Guest: Philip Taphouse, Founder & CEO, dotslash Host: Sharon, Senior Solutions Expert, ManageEngine Time stamps: (00:00) Sneak peek: How milliseconds impact revenue (00:35) Episode introduction & guest welcome (01:48) Guest introduction: Philip Taphouse’s background (02:14) What is AIOps? (03:33) Real-world AIOps use cases across industries (05:29) Case study: Reducing checkout latency (07:51) ROI of AIOps (10:45) Why organizations struggle to adopt AIOps (11:10) Cultural resistance to AI-driven operations (12:02) Technical complexity in AIOps implementations (13:31) Solving the lack of trust in AI (15:18) Incident resolution case study (16:56) AIOps implementation strategy & tool rationalization (20:29) The future of AIOps: Agentic AI & LLMs (25:46) Advice for IT leaders adopting AI-driven operations (28:21) Closing remarks ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    29 min

  10. 12/22/2025

    Cloud, hyper-convergence, and observability ft. Nutanix

    In this episode of ITOM Spotlight, we host a panel on navigating today’s infrastructure and operations landscape—combining hyperconverged infrastructure, hybrid cloud, and observability. We speak with Aditya Kammula (Nutanix) and Gowrisankar (ManageEngine) about why hyperconvergence is rising, how hybrid platforms and Kubernetes enable application modernization, and how observability + AIOps turn large volumes of telemetry into actionable insights and automated remediation. We discussed: Why hyperconverged infrastructure (HCI) simplifies ops and shortens planning cyclesHow hybrid-cloud and lift-and-shift vs. refactor strategies fit into modernization plansNutanix’s hybrid platform, Kubernetes offerings, and modular adoption approachObservability fundamentals (metrics, events, logs, traces) and why monitoring alone isn’t enoughHow HCI + a unified control plane reduces instrumentation effort for observability vendorsAIOps features: adaptive baselining, anomaly detection, capacity forecasting, etc.Auto-remediation, runbooks, and workflow-driven fixes across layersRelationship DB (CMDB autopopulation) to improve impact analysis and RCAAdoption advice: start small, prefer integration, invest in training and automation Guest 1: Aditya Kammula — Ecosystem Partner Manager, Nutanix Guest 2: Gowrisankar (G.) — Director of Product Management, ManageEngine Host: Cyril Emmanuel — Observability Evangelist, ManageEngine Time stamps: (00:00) Intro & panel welcome (03:23) Why hyperconverged infrastructure (HCI) matters today (07:05) Hybrid cloud, lift-and-shift vs refactor, and application modernization (11:00) Nutanix approach: modular HCI, hybrid platform & lift-and-shift capabilities (13:04) Containers & Nutanix Kubernetes Engine (18:04) Observability explained: MELT and business-impact insights (23:18) How HCI simplifies instrumentation and improves observability onboarding (25:05) Key considerations for adopting HCI (start small, scale linearly) (29:00) ManageEngine + Nutanix: integration story and digital experience monitoring (34:29) AIOps features (38:17) Correlation, root-cause analysis, and building a relationship DB (41:19) Auto-remediation & workflow automation (44:21) Reduced complexity, faster MTTR, better business outcomes ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    47 min
  • 10 Episodes

About

You will listen to conversations with IT minds, including leaders and practitioners, around observability, AIOps, IT operations management, and emerging IT trends.

Information

  • Creator
    ManageEngine FSO
  • Years Active
    2025 - 2026
  • Episodes
    10
  • Rating
    Clean
  • Copyright
    © ManageEngine FSO
  • Show Website
    FSO Spotlight