ITOM Spotlight

ManageEngine ITOM
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You will listen to conversations with IT minds, including leaders and practitioners, around observability, AIOps, IT operations management, and emerging IT trends.

Episodes

  1. 12/29/2025

    The convergence of observability, security, and AI: The growing IT imperative

    In this episode of ITOM Spotlight, we sit down with Sélim Ourtani, Founder & CEO of Sertalink, to explore how Belgian enterprises are navigating the convergence of observability, cybersecurity, and AI. We discussed: What it really takes to deliver 99.9% digital availabilityWhy end-to-end visibility and behavioral analytics are critical for modern ITHow observability enables early threat detection and identity monitoringAI’s role in security—where it helps and why human judgment still mattersOvercoming legacy systems, tool silos, and hybrid complexityThe rise of Network Detection and Response (NDR)Securing BYOD environments with zero trust and policy-driven controlsWhy security and observability are converging into a unified approach Guest: Sélim Ourtani, Founder & CEO, Sertalink Host: Sharon, Senior Solutions Expert, ManageEngine Timestamps: (00:45) The 99.9% availability challenge (01:37) End-to-end visibility & behavioral analytics (03:36) Identity monitoring and early threat detection (04:22) AI in security: automation vs human oversight (06:00) Observability for hybrid environments (07:20) Legacy systems and tool silos (09:42) AI in healthcare: experience & compliance (11:30) Network Detection and Response (NDR) (15:40) BYOD security best practices (17:50) Zero trust, firewalls, and cloud limitations (19:30) The convergence of security and observability ITOM Spotlight is the podcast by ⁠ManageEngine ITOM⁠, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    20 min

  2. 12/23/2025

    IT management in the healthcare sector ft. Kiel Hawkins, MIS Director

    In this episode of ITOM Spotlight, we talk with Kiel Hawkins, an MIS Director with 20+ years, about managing IT in the healthcare industry. Kiel walks us through a typical day, explains why user adoption and integration matter more than picking the “Cadillac” product, and shares practical tactics for roadmap discipline, vendor consolidation, and bringing AI into operations without losing control. He also discusses the strict compliance needs of healthcare environments, gives a checklist for selecting security and observability tools, and explains why automation and AIOps are true force-multipliers for small teams. We discussed: A day in the life of an MIS directorOffice-anywhere strategy and cloud migrationAdoption, integration, and the danger of tool sprawlRight-sizing purchases and roadmap planningVendor consolidationPreparing for disruptive techAIOps & observability as force multipliersSecurity & compliance in healthcare (HIPAA considerations)Tool selection checklist and tipsLong-term experience with ManageEngineRapid-fire insights Guest: Kiel Hawkins, MIS Director, Healthcare sector Host: Sharon, Senior Solutions Expert, ManageEngine Time stamps: (00:08) Intro & guest introduction (02:30) Kiel's morning routine and day-to-day tasks (04:38) Vision: “Office anywhere” (cloud-first strategy) (08:00) Key challenges: user adoption & integration (11:00) Strategies: right-sizing solutions and future-proofing (13:02) Choosing projects and managing budget/priorities (15:06) Vendor consolidation & the Microsoft E5 example (17:00) Handling disruptive tech mid-roadmap (AI) (18:01) Budgeting and piloting new AI tools (co-pilot example) (21:11) AIOps & observability: force multipliers for small teams (24:11) Biggest long-term technological shifts (ML/automation) (26:22) Healthcare domain: HIPAA, BAAs, and security-first choices (30:05) Tool selection checklist: integration, trust, training, ROI (34:25) Why Kiel trusts ManageEngine (39:13) Rapid-fire round begins (39:46) One-word summary of IT operations (41:20) Most unusual IT problem (44:10) Most rewarding part of IT work (47:34) Skills Kiel wishes he had mastered earlier (48:57) Best career advice & closing thoughts ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    53 min

  3. 12/22/2025

    The role of AIOps in a digitally demanding consumer era | ft. Philip Taphouse

    In this episode of ITOM Spotlight, we sit down with Philip Taphouse, Founder & CEO, dotslash, to explore how AIOps is being applied in real-world IT environments—beyond hype and theory. He breaks down where AIOps delivers tangible value today, the challenges organizations face during adoption, and practical ways for implementing AIOps successfully at scale. We discussed: What AIOps really means for modern IT operationsReal-world AIOps use cases across monitoring, incident management, and optimizationHow organizations can measure the ROI of AIOps initiativesCommon challenges in AIOps adoption—technical, cultural, and organizationalAddressing trust issues around AI-driven recommendationsA real incident resolution case study powered by AIOpsPractical strategies for implementing AIOps and scaling its impact Guest: Philip Taphouse, Founder & CEO, dotslash Host: Sharon, Senior Solutions Expert, ManageEngine Time stamps: (00:00) Sneak peek: How milliseconds impact revenue (00:35) Episode introduction & guest welcome (01:48) Guest introduction: Philip Taphouse’s background (02:14) What is AIOps? (03:33) Real-world AIOps use cases across industries (05:29) Case study: Reducing checkout latency (07:51) ROI of AIOps (10:45) Why organizations struggle to adopt AIOps (11:10) Cultural resistance to AI-driven operations (12:02) Technical complexity in AIOps implementations (13:31) Solving the lack of trust in AI (15:18) Incident resolution case study (16:56) AIOps implementation strategy & tool rationalization (20:29) The future of AIOps: Agentic AI & LLMs (25:46) Advice for IT leaders adopting AI-driven operations (28:21) Closing remarks ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    29 min

  4. 12/22/2025

    Cloud, hyper-convergence, and observability ft. Nutanix

    In this episode of ITOM Spotlight, we host a panel on navigating today’s infrastructure and operations landscape—combining hyperconverged infrastructure, hybrid cloud, and observability. We speak with Aditya Kammula (Nutanix) and Gowrisankar (ManageEngine) about why hyperconvergence is rising, how hybrid platforms and Kubernetes enable application modernization, and how observability + AIOps turn large volumes of telemetry into actionable insights and automated remediation. We discussed: Why hyperconverged infrastructure (HCI) simplifies ops and shortens planning cyclesHow hybrid-cloud and lift-and-shift vs. refactor strategies fit into modernization plansNutanix’s hybrid platform, Kubernetes offerings, and modular adoption approachObservability fundamentals (metrics, events, logs, traces) and why monitoring alone isn’t enoughHow HCI + a unified control plane reduces instrumentation effort for observability vendorsAIOps features: adaptive baselining, anomaly detection, capacity forecasting, etc.Auto-remediation, runbooks, and workflow-driven fixes across layersRelationship DB (CMDB autopopulation) to improve impact analysis and RCAAdoption advice: start small, prefer integration, invest in training and automation Guest 1: Aditya Kammula — Ecosystem Partner Manager, Nutanix Guest 2: Gowrisankar (G.) — Director of Product Management, ManageEngine Host: Cyril Emmanuel — Observability Evangelist, ManageEngine Time stamps: (00:00) Intro & panel welcome (03:23) Why hyperconverged infrastructure (HCI) matters today (07:05) Hybrid cloud, lift-and-shift vs refactor, and application modernization (11:00) Nutanix approach: modular HCI, hybrid platform & lift-and-shift capabilities (13:04) Containers & Nutanix Kubernetes Engine (18:04) Observability explained: MELT and business-impact insights (23:18) How HCI simplifies instrumentation and improves observability onboarding (25:05) Key considerations for adopting HCI (start small, scale linearly) (29:00) ManageEngine + Nutanix: integration story and digital experience monitoring (34:29) AIOps features (38:17) Correlation, root-cause analysis, and building a relationship DB (41:19) Auto-remediation & workflow automation (44:21) Reduced complexity, faster MTTR, better business outcomes ITOM Spotlight is the podcast by ManageEngine ITOM, where you listen to industry experts and thought leaders on observability and IT trends, strategies, and best practices.

    47 min
  • 4 Episodes

About

You will listen to conversations with IT minds, including leaders and practitioners, around observability, AIOps, IT operations management, and emerging IT trends.

Information

  • Creator
    ManageEngine ITOM
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © ManageEngine ITOM
  • Show Website
    ITOM Spotlight